Pocket Queries not downloading

[+misty's muskateers]

I am running a PQ which is created but not available for downloading which rather defeats the object

[+valliantknight]

Same problem with me. A number of queries have been run and the page suggests that they have gone through the system but nothing in the downloads page. Really has put the tinhat on my days activity.!!

[+on4bam]

It seems PQ are broken. I download my PQ's with GSAK and noticed that no caches were updated in comparison with last week. There were a few "new" caches added to my database. Upon inspection I noticed they had a last log on March 12th. Going to the cachepage I saw a last found log on March 21st and an "archived" log on the same date.

 

It seems that PQs were made from data a week old.

 

That's my 10 PQ quota for today totally wasted....

[+-CJ-]

Same for me. Very disappointing since I just arrived to a city with many geocaches and have been trying to download PQs all the morning with no effect. Messages are sent to my inbox though telling that my PQs are ready

[+on4bam]

To be clear: PQs are generated, I get mails they are ready and they can be downloaded from the website and via the API with suitable software BUT they contain last week's data.

 

A reset of the daily quota is in order here after it's fixed of course.

[+Isonzo Karst]

Yes, I'm seeing this as well.

 

To test, I just created a new query: caches I own, in Florida, placed in 2015.

Previews property, and I received email that it was ready to download. Again, the preview link works properly, but there's no PQ available from the download tab - only 3 previous PQs.

[+on4bam]

Previews property, and I received email that it was ready to download. Again, the preview link works properly, but there's no PQ available from the download tab - only 3 previous PQs.

 

As you can see, my PQs are in the list and I can download (API as wel as manual). I opened the Zip file and GPX and found no logs after 2015-03-18

Looks like PQs are generated from an old (backup?) database.

 

[+-CJ-]

I cannot confirm that PQs are generated. The hyperlink in email message leads to http://www.geocaching.com/pocket/ where no PQs are ready to be downloaded. Exactly as Isonzo_Karst described.

 

Had to download caches one by one in GPX files. Sent a message to GS. Hope that by tomorrow the bug is fixed.

[+coast to coasters]

Yes, I've just spent an hour trying to generate a file only to get the same result.

[+tasmo]

Definitely a problem this morning. I received my PQs ready emails, but when I try to download from the site, I get "Sorry, the requested Pocket Query download is no longer available."

[+on4bam]

Too bad there's no official comment from GC. Isn't it time to have Lackey's in other timezones so it doesn't take hours to get official info if something happens outside Pacific TZ business hours?

[+Dgwphotos]

I'm getting a 500 Server Error message.

[+Dgwphotos]

GSAK API shows the same thing.

[+on4bam]

Still able to download the PQs.

 

Today's PQ contains last week's data. The reason I'm still able to download these PQs is probably because last weeks PQ is not overwritten with today's version.

Can't try another now of course since I already used up my quota for today.

 

[+on4bam]

GSAK API shows the same thing.

 

You can still "refresh" caches. Refreshing a cache got me the latest logs as they are on the cachelisting.

[+SunshyneSeeker]

I'm having the same problem as everybody else. I just created a new pocket query this morning and it says 0 pocket queries available to download. I guess I shouldn't have been trying to do this last minute!

[+MartyBartfast]

I don't want to come across as smug or anything but it's working fine for me Perhaps one of the PQ servers has gone down, and the other(s) are OK?

[+HHL]

I don't want to come across as smug or anything but it's working fine for me Perhaps one of the PQ servers has gone down, and the other(s) are OK?

 

That's my uneducated guess as well. My PQs from today all downloaded well with appropriate data inside.

 

Hans

Edited March 24, 2015 by HHL

[+TFulton42]

Interestingly enough, my experience is slightly different. I download 8 pocket queries each Tuesday (to update the statistics for Georgia). 5 were "unavailable" and the other 3 had no new data.

[+Xira]

I wish I was on that other server. My regular PQs have old data. Two test PQs have apparently run but there's nothing available to download.

[+Dgwphotos]

GSAK API shows the same thing.

 

You can still "refresh" caches. Refreshing a cache got me the latest logs as they are on the cachelisting.

I was attempting to download them via the API.

[+Babsbaby]

I've just run the "My Finds" PQ but there's no output. I see I'm not alone. My daily PQs ran through teh API into GSAK but I'm not sure now if they are up to date or not.

[+rogbarn]

I tried to download my daily PQs this morning like I do every morning and they are not there. The PQ screen says they ran and they show up on the Ready to Download tab but if I click on one, I get the message "Sorry, the requested Pocket Query download is no longer available." and it disappears from my list of available PQs ready for download. What is going on?

[+sisters4]

still a problem sent a bug report will see if that gets any action!

[+fam2go]

PQ's are obviously broken. Please fix ASAP!!!!!!

[+thebige88]

Same problem here.Created PQ's today and they can be seen on the Active pocket Queries tab but Will not show in the download tab. When I get the e-mail with the view and Download options it takes me right back to my PQ page instead to my downloaded folder.

Edited March 24, 2015 by thebige88

[+rogbarn]

I don't visit the forums very often. This is the first time I have heard of submitting a bug report. Where/how do I do that? There are no pinned topics on this forum to tell us that this is an option.

[+sTeamTraen]

Too bad there's no official comment from GC. Isn't it time to have Lackey's in other timezones so it doesn't take hours to get official info if something happens outside Pacific TZ business hours?

What, in case you are unable to undertake some minor data housekeeping, related to an Internet-based game, for a couple of hours?

[+Roman!]

Too bad there's no official comment from GC. Isn't it time to have Lackey's in other timezones so it doesn't take hours to get official info if something happens outside Pacific TZ business hours?

What, in case you are unable to undertake some minor data housekeeping, related to an Internet-based game, for a couple of hours?

 

Considering PQs are the most common reason customers shell over money to GS, yes, issues with PQs should be addressed or at least acknowledged immediately.

 

PQs not working can be a significant problem if you need them to go caching, obviously you're not so you don't need them right now, that doesn't mean others don't.

[+Isonzo Karst]

I don't visit the forums very often. This is the first time I have heard of submitting a bug report. Where/how do I do that? There are no pinned topics on this forum to tell us that this is an option.

 

It's one of the Help Center contact options

http://support.Groundspeak.com/index.php?pg=request

 

That said, IT is on this - I know this because my other account is admin account.

 

The Lackeys who usually respond in these forums will probably not get out of bed early to do that.

[+sTeamTraen]

Aaaaand we're back, it seems.

[+sisters4]

not yet here

[+speakers-corner]

Ive downloaded 9 of 10 PQ's. So it seems to be working again.

[+sisters4]

It is working now if you put in for a new pq, the ones run earlier still will not work.

[+rogbarn]

I just downloaded one of mine that was a problem earlier. Can't get them into GSAK until tonight but at least I have them available now.

[+on4bam]

What, in case you are unable to undertake some minor data housekeeping, related to an Internet-based game, for a couple of hours?

 

The point is my scheduled PQ ran (all 10 of them) and they contained old data. No problem as far as I'm concerned but if there would have been some announcement I would not have ran them and waited for the problem to be solved. I would not have "wasted" my daily quota on old data.

 

It's not "mission critical" as far as I'm concerned. I have an up-to-date database (max 1 week old)and can "refresh" 6000 caches so if I wanted to caching I could and have the latest logs with me.

 

As a paying customer however I expect services to either work or that problems are announced and/or acknowledged outside business hours halfway around the world. I expect a global site to have global representation instead of just local.

 

BTW, it stopped being an "internet base game" at the moment millions were paying $30/year. It then became a business

[+rogbarn]

What, in case you are unable to undertake some minor data housekeeping, related to an Internet-based game, for a couple of hours?

 

The point is my scheduled PQ ran (all 10 of them) and they contained old data. No problem as far as I'm concerned but if there would have been some announcement I would not have ran them and waited for the problem to be solved. I would not have "wasted" my daily quota on old data.

 

It's not "mission critical" as far as I'm concerned. I have an up-to-date database (max 1 week old)and can "refresh" 6000 caches so if I wanted to caching I could and have the latest logs with me.

 

As a paying customer however I expect services to either work or that problems are announced and/or acknowledged outside business hours halfway around the world. I expect a global site to have global representation instead of just local.

 

BTW, it stopped being an "internet base game" at the moment millions were paying $30/year. It then became a business

 

Your PQ quota is not "wasted". They are now available.

[+Lt.Ranger.Bob]

It is not fixed for me. I can not download via GSAK or manually using the link in the email notification. When I click on the link in the email the webpage shows no download available although all PQ's have run.

[+blindleader]

Your PQ quota is not "wasted". They are now available.

Not true. PQs that ran and contained old data still contain old data, and are still counting against the daily quota. Fortunately for me I have an unscheduled day coming up when I can re-run the PQs but it really is a royal PITA to re-schedule 10 or 20 PQs over two days.

[+on4bam]

Your PQ quota is not "wasted". They are now available.

 

Yes they are wasted. I downloaded them again (they seemed to have run and I can download them) and they contain GPX files dated March 17th. I did not get the expected files dated today.

If that's not "wasted" then what is?

I can't rerun them or run others as "Sorry. You have exceeded the maximum limit of 10 queries per day for Tuesday". That's 10 PQs with March 17th data...

[+daRAMA]

I still see that problem.

 

I received the "Your Pocket Query ... is now available" mails, pocket/default.aspx says they're freshly generated, downloading them via API or browser returns me zip files with data from the previous PQ run.

 

Is anybody at Groundspeak aware of the problem and working on it?

 

Kind regards

[Rock Chalk]

The underlying issue that was causing this morning's PQ problem has been corrected. Unfortunately, some PQs that ran this morning before the fix are "lost" for the day. (The number of "lost" PQs amounts to about 10% of the total number of PQs that were executed.) It is indeed a "royal PITA" and we're really sorry for that inconvenience.

[+sTeamTraen]

BTW, it stopped being an "internet base game" at the moment millions were paying $30/year. It then became a business

A _small_ business. Having a full-time staff in multiple time zones just so they can put up a message saying "sorry, PQs are down" once every couple of years would be a big drain on resources. Just the legal costs involved in opening up (e.g.) a European office would be huge

 

I have an account with a bank that has more than 100,000 staff worldwide, and their entire online banking system goes down for maintenance, unannounced, every few weeks. And I'm guessing that they make rather more than $30/year from my custom. (But yes, they do have a sign on the front page telling me that they're down. That's nice, but not as nice as the site actually being up.)

[+on4bam]

A _small_ business. Having a full-time staff in multiple time zones just so they can put up a message saying "sorry, PQs are down" once every couple of years would be a big drain on resources. Just the legal costs involved in opening up (e.g.) a European office would be huge

 

Having a staffer in Seattle living on EU time would do. 3 times 8 hour workdays would do it.

My hosting provider is in the UK, has servers in the US (right and left coast) but Indian support is available 24/7. When you're working global, act global. Seattle is not the center of the world.

 

I have an account with a bank that has more than 100,000 staff worldwide, and their entire online banking system goes down for maintenance, unannounced, every few weeks.

 

Time to change banks. That's unprofessional.

Our bank announces ALL scheduled maintenance (mostly during the night sat/sun)

[+niraD]

Having a staffer in Seattle living on EU time would do.

Good luck with that. I've worked for much bigger companies than Groundspeak that have difficulty getting tech employees to show up for daily 9am meetings.

[Keystone]

As was the case on the weekend of Pi Day, it is a fact that the IT folks at Geocaching HQ were working on this problem prior to regular business hours in Seattle.

 

So, let's get back to discussing pocket queries. Everything back to normal today?

[+BulldogBlitz]

As was the case on the weekend of Pi Day, it is a fact that the IT folks at Geocaching HQ were working on this problem prior to regular business hours in Seattle.

 

So, let's get back to discussing pocket queries. Everything back to normal today?

 

i enjoyed the veruca salt (1971) imitations.