Internal Server Error trying to download PQ files

[+leitko4]

I am getting Internal Server Error 500's trying to download PQ files that were generated this afternoon. I was able to download one just fine earlier today, at 3:49pm Pacific.

[+abcdmCachers]

I'm getting the same thing.

[+SCPO Rich]

Same here - All of my available PQ's are giving the server 500 error, including one that returns 65 caches ( http://www.geocaching.com/pocket/downloadp...4f-9c9e7d26a3fa )

[+GeePa]

Ditto

[+MickEMT]

Add me to the affected list.

[+y2kcompliant]

Maint is scheduled for tomorrow, I hope they won't wait that long to correct this...

[+beejay&esskay]

Same thing here.

 

Can anyone download PQ results now?

 

I guess I can trim my PQ to return 500 caches so I can get some results. (Will those who told us how wonderful this was so we didn't lose our e-mailed results hang their heads at least?)

[+ZSteve]

Me too - Hope it gets fixed soon as I need these for tomorrow.

[+ZeLonewolf]

Me too Very frustrating, as we are planning to cache tomorrow afternoon. GRRRRR....

[+RickOnTheRange]

I can't even get my "My Finds". (and I don't have 1000 finds (yet))

[+ZSteve]

Same thing here.

 

Can anyone download PQ results now?

 

I guess I can trim my PQ to return 500 caches so I can get some results. (Will those who told us how wonderful this was so we didn't lose our e-mailed results hang their heads at least?)

 

Yeah - Unfortunately, I've run mine at 1000 and can't download them and since the limit is 5 per day, I can't rerun them at 500. I love the 1000 limit though, just have to be able to download them.

[+aB5dEglYeS5P]

Doesn't only affect PQs with >500 results.

Tried to download a PQ with 5 results generated yesterday and downloaded successfully yesterday and that now also returns 500 - Internal server error.

[+TripCyclone]

Just had this happen while attempting to pull a My Finds PQ after a huge cache weekend. Wait...does this mean when it's fixed I still have to wait a week to run it again. #*%&

[+TheGreatFinders]

Just had this happen while attempting to pull a My Finds PQ after a huge cache weekend. Wait...does this mean when it's fixed I still have to wait a week to run it again. #*%&

 

Also affected. My Finds is only 270. Tried creating and running a query with only My Finds; only showing 183 and still not downloadable. Server error.

 

-cmd

[+foam follower]

yup...same here...clicking on any of my gpx download links yields

 

Server Error

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

 

dagnabbit...things have been going so well lately.

[+tozainamboku]

+1 (x4?)

[+Frank Broughton]

How dare anyone say an offline DB is not much needed. I am so glad I keep a huge one, for tomorrow I am going out of state to an area I maintain yet have not been to before. I would be out of luck tomorrow. I am all set though thanks to GSAK and my various OFFLINE DB's!

[+DragonsWest]

It's probably a Microsoft update or something. I think the Tandy 1200 is showing its age.

 

A little bummed, because I wanted to update my stats to see where I am on one count.

 

Ah, well. Should be there tomorrow night.

[+Gushoneybun]

same issue here (currently in Florida and its hot )

[+foam follower]

do we think those downloads will be made available magically?...or do we think that after they fix it, our current downloads will still be lost and we'll have to rerun?

 

i think they'll be permanently lost.

 

yes i'm bored...let's move past that.

[+Corfman Clan]

I cannot download my PQs either. With IE 8, I get the following error:

 

 

It looks like somebody messed up the link to have .ashx instead of .aspx

[+Chrysalides]

I cannot download my PQs either. With IE 8, I get the following error:

 

 

It looks like somebody messed up the link to have .ashx instead of .aspx

Nope. Try copying the URL and making the change. It'll return you "not found".

[+Corfman Clan]

I cannot download my PQs either. With IE 8, I get the following error:

 

 

It looks like somebody messed up the link to have .ashx instead of .aspx

Nope. Try copying the URL and making the change. It'll return you "not found".

I don't think you can just copy & edit the link and hope it will work since it is relative to the ASP virtual directory. I'm no expert with this stuff so I could easily be describing this wrong. At any rate, I'd bet a cup of jo that it should be .aspx, not .ashx.

[+tozainamboku]

I cannot download my PQs either. With IE 8, I get the following error:

 

 

It looks like somebody messed up the link to have .ashx instead of .aspx

Nope. Try copying the URL and making the change. It'll return you "not found".

I don't think you can just copy & edit the link and hope it will work since it is relative to the ASP virtual directory. I'm no expert with this stuff so I could easily be describing this wrong. At any rate, I'd bet a cup of jo that it should be .aspx, not .ashx.

I'd bet that ashx is the correct extension. Since the link does note return HTML for a new webpage, the common practice in .NET would be to use a .NET handler program to take the HTTP GET request and return the zip file download. ashx is the extension Microsoft uses for handlers.

 

If you change to aspx you get a 404 error instead of a 500 error. The 404 error is because there is no file with the name downloadpq.aspx. The 500 error is because the server tries to run the downloadpq.ashx handler and it fails to run. Probably they accidentally removed some file that the handler needs to run, perhaps in preparation for the update tomorrow.

[+pppingme]

Isn't it great when gc makes a last minute change, walks out the door, and leaves an entire system broken. On top of that, after making a change, they are so obviously paying attention to the forums to make sure its not causing a problem.

[+Chrysalides]

I don't think you can just copy & edit the link and hope it will work since it is relative to the ASP virtual directory. I'm no expert with this stuff so I could easily be describing this wrong. At any rate, I'd bet a cup of jo that it should be .aspx, not .ashx.

You can, actually. I have it bookmarked and download my PQs directly without going through the tabs.

[+pppingme]

I don't think you can just copy & edit the link and hope it will work since it is relative to the ASP virtual directory. I'm no expert with this stuff so I could easily be describing this wrong. At any rate, I'd bet a cup of jo that it should be .aspx, not .ashx.

The "h" stands for handler, its correct, and to comment on someone else's question, since it is just a handler to get the file and not a direct link to the file, it is possible to bookmark it, in theory the handler (which seems to be directly linked to the pq query) should always know where the file is for that pq.

[+beejay&esskay]

do we think those downloads will be made available magically?...or do we think that after they fix it, our current downloads will still be lost and we'll have to rerun?

 

i think they'll be permanently lost.

 

yes i'm bored...let's move past that.

I am betting that once the problem has been fixed the downloads we can see will work.

 

Unless they expire before this is fixed.

[Spatial Distortion]

Problems on the East Coast as well. Same error as everyone else "internal server error"

[Biquidou]

Same in France !!!

[+GeoJunkie]

It's actually affecting all downloads. I tried downloading one generated 6 days ago with the same results. So, the problem is apparently with the download handler, not the files, since that one worked the other day.

[+ZeLonewolf]

Downloads to the iPhone app are at least working...so I'm loading everything I can into it in advance of the great blackout scheduled for this afternoon!

[+ZeLonewolf]

Also...and this is really obscure...the space characters seem to be removed from the title of any pocket query I make. So "Some Caches" turns into "SomeCaches".

[+Grey Wolf and Wild Rice]

Tap, tap, tap.............Is anyone there?

 

This has been going on for 12 hours.

[Nudecacher]

Tap, tap, tap.............Is anyone there?

 

This has been going on for 12 hours.

 

I'm here and mine don't work either. I run 5 new pocket queries every day on my scans of all the caches in the world, number 8 and all new caches roughly two weeks ago. Today's PQs ran just before 1:00am local time today, but I can't download the results.

 

Nudecacher

[+sassydil]

I can't download results, either.

[+LeGodFather]

I got it too, last night and again this morning.

 

It gets me to this url: http://www.geocaching.com/error/error.aspx...downloadpq.ashx

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

 

Hopefully, it will be fixed tonight, with the update scheduled for this afternoon:

Geocaching.com will be going offline temporarily for a site update on Wednesday, June 2nd at approximately 1pm PDT (GMT -7). We apologize for any inconvenience this may cause.

[+MassCache]

Same here. You'd think there would be a notice explaining the problem, instead we get a cryptic message and we're left to go hunting for answers on our own. Nice.

[+Big Matt and Shell]

Tap, tap, tap.............Is anyone there?

 

This has been going on for 12 hours.

 

You didn't expect a response in under 24 hours did you? The silence is deafening, as is usual with any issue like this.

 

This is so very frustrating, why can't they just go back to emailing our PQ's. I only just went through and changed my PQ's to 1000 cache PQ's now I've got nothing!

[+Zop]

Still a problem at 06:45 Pacific.

 

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

 

This is a huge problem! Are there no alerts in place to notify TPTB?

[+kawikaturn]

Looks like <500 is working OK. 500 is better than none!

[+foam follower]

holey moley...i thought this would be fixed by now...i thought the geocaching admins tracked these forums...must be serious.

[OpinioNate]

No code was released yesterday so we are still not sure what the trouble is guys. I'll keep you posted on our progress. So sorry for the trouble.

[+leitko4]

seems to be working now, thanks!

[OpinioNate]

seems to be working now, thanks!

 

Yes, it was caused by something completely unrelated to the PQ downloads so it was a bit difficult to track down. My sincere apologies for the downtime guys.