Logs don't load on website

[+Asterix 2003]

If I open a cache listing, evereything loads fine except the logs. It's just on the website. I'm using Firefox ESR on Debian 9. Does anyone else have the same problem or knows the reason?

Edited December 30, 2019 by Keystone

[Keystone]

I edited your post to remove irrelevant information about an unauthorized smartphone app.

 

To answer your question, I am not seeing any issues on the current release of Firefox, 71.0.

[+Mike Fitz]

Possibly related to Java, do you have it disabled on the site? 

[+Viajero Perdido]

You meant JavaScript, right Mike?  You'd know that difference. 

 

If you're running a script blocker like NoScript, whitelist geocaching.com, code.jquery.com, and maybe gstatic.com.

 

Edited December 30, 2019 by Viajero Perdido

[+Ragfoot]

I"m having the same problem. NO logs loaded when I open a cache page. If I click on 'Show all logs', nothing happens.

If I click on 'Friends', my friends logs do appear. THEN, if I click on 'Show all logs', then all logs do show.

I'm using the current version of Chrome.

I don't know anything about script blockers, but doubt I'm using one.

[+pppingme]

I'm having the same problem last couple hours. No changes, no blocking, javascript not disabled, seeing this on at least two computers. Something has changed on the GC side.

[+Max and 99]

I'm seeing all logs on the cache page. 

[+Goldenwattle]

1 minute ago, Max and 99 said:

I'm seeing all logs on the cache page. 

I can also see the logs. However I had problems recently with two computers with clicking on the link on an email in my web mail. The caches wouldn't load, when it always has before. This was working when later I tried another computer. I don't know if this was a computer problem, or this problem was fixed before I tried it on the third computer.

[+pppingme]

Fixed, horrible solution, but seems to prove GC issue.

 

Cleared all *.geocaching.com cookies.

 

Now I do get logs, as before, however, page seems to load with similar speed as before, however, logs take FOREVER to show up.

 

[+CoBiG]

Clearing cookies did not fix it (firefox browser). The little map is not displayed, logs are not shown and I cannot change coordinates any more. When clicking on this little pencil the website directs me to the "hide and seek" page.

 

Edit: Hints are not decripted as well

Edited December 31, 2019 by CoBiG
adding picture

[+Asterix 2003]

There could be a connection between the userscript addons and the problem. If I disable ViolentMonkey, the logs are loading. Loading slowly but loading.

[+HHL]

13 minutes ago, CoBiG said:

Clearing cookies did not fix it (firefox browser). The little map is not displayed, logs are not shown and I cannot change coordinates any more. When clicking on this little pencil the website directs me to the "hide and seek" page.

Check any scripts you're possibly running. Firefox does work for me without issues.

[+Asterix 2003]

I tested, which script seems to be the reason. In my case, I think it's Mystery Wizard.

[+CoBiG]

7 minutes ago, HHL said:

Check any scripts you're possibly running. Firefox does work for me without issues.

OK...that works. But what a pity for some scripts, eg gc little helper or a script from Saarfuchs....

[+Asterix 2003]

24 minutes ago, CoBiG said:

Edit: Hints are not decripted as well

 

I've experienced this problem on my phone some minutes ago. Now it works on phone and PC regular.

[+CoBiG]

11 minutes ago, Asterix 2003 said:

I tested, which script seems to be the reason. In my case, I think it's Mystery Wizard.

thank you, it seems to work until now. What a pity, great script

[+Asterix 2003]

Yep, it's really great. Now we'll have to turn it off and on. It would be great if someone from GS could explain, what they changed. The logs are still loading really slow, although I disabled the scripts.

[+arisoft]

I experienced all these problems and I have no scripts running with my firefox.

[+IceColdUK]

2 hours ago, CoBiG said:

Clearing cookies did not fix it (firefox browser). The little map is not displayed, logs are not shown and I cannot change coordinates any more. When clicking on this little pencil the website directs me to the "hide and seek" page.

 

Edit: Hints are not decripted as well

 

Running Chrome (up to date version) on Windows 10.  No scripts.

 

From the blue Cookie banner, went into Settings, and unchecked everything except 'Necessary' then hit Accept.

- I saw the map but couldn't change coordinates (redirected to https://www.geocaching.com/seek/#), saw no Logs, and got the script error when decrypting the Hint.

 

Cleared my cookies, logged back in, etc., but this time left the 'Preferences' cookies checked before accepting the settings.

- Everything back to normal.

[+Die C-SAU Bande]

2 hours ago, CoBiG said:

Clearing cookies did not fix it (firefox browser). The little map is not displayed, logs are not shown and I cannot change coordinates any more. When clicking on this little pencil the website directs me to the "hide and seek" page.

 

Edit: Hints are not decripted as well

 

Same problem with my Firefox (Greasmonkey) , Chrome (Tapermonkey) browsers but not with Edge (without any scripts)

Removing cookies helped editing the coordinates and the personal notes (Firefox) but did not bring back the logs.

Edge is running smooth and fine.

[+HawkXp]

It does not work for me, neither with Edge nor with Internet Explorer on Windows 10.

 

And there are other problems: I cannot page through search results.

It always remains on the first page (1-20 of 200).

 

It does not help using an inprivate-Browser.

 

It yet worked some hours ago, the time before the annoying but necessary 
Cookie setting window first appeared.

[+arisoft]

Seems to relate GDPR. Logs appeared after I posted a new note and granted access to cookies.

Edited December 31, 2019 by arisoft

[+on4bam]

No issues whatsoever here Win10 Pro, FF71 64bit, Tampermonkey GClh, noscript, disconnect, adblock pro, ghostery and more.

 

cookiebot, googletagmanager, googletagservices blocked

[+amy jean]

I disabled mystery wizard. Now I can read the logs and see maps.

[+*AGUK*]

I´ve no user scripts involved in my browser. Javascript is enabled and no adblcker is working. 

Yesterday i accepted all Cookie Preferences and now i can not see any logs on a Cache Webpage. 

I work with Win10 and the Microsoft Edge browser.

Or: If I log a "Found it" and have entered the log text, the website always returns to the log page. Then again without data etc.
The log itself went okay ( i think).

 

Additional EDIT:

For a test i used the Win10 operated Notebook from my wife. As browser is "Chrome" working. And there are all the same Problems:

No logs on the Cache page available, can not add private notes or corrected coords.

Edited December 31, 2019 by *AGUK*

[+De Bosmannetjes]

I have this issue too. Logs are not loaded, cannot make private notes on the page and correct coords.

 

This is probably due to a wrong cookie implementation on the website.

 

When I choose only 'Necessary' cookies I have the problems.

Choosing the 'Preferences' cookies as extra solves the problem for me.

 

I use Win10and Chrome.

 

 

 

 

[+2Abendsegler]

Dear employees of Groundspeak,

 

your recent changes on webpage don't really make sense. If I accept all cookies, the logs in cache listing are shown. If I accept only what i have to, the logs in cache listing are not shown. With Chrome or with Firefox, both the same. And all browsers without any scripts or add-ons.

 

 

It's actually funny and that on a day when many would certainly like to cache.
And honestly, over 400 cookies?

 

Is there the possibility to undo your last changes, until you can do it right?

 

Kind regards.

[+Twentse Mug]

I have all kinds of problems too in Firefox 71 and Win10.

[Keystone]

5 hours ago, arisoft said:

Seems to relate GDPR. Logs appeared after I posted a new note and granted access to cookies.

There is also the California Consumer Privacy Act (CCPA) which becomes effective January 1st.

[+bd's]

The Groundspeak site has been acting very odd for me today. 

• I kept getting notices to allow cookies.  I finally clicked on that one.  (never saw this before)
• The logs don't load when I load a webpage.
• The tabs on my public profile page do not work.  They simply send me back to my profile page.
• There have been several other one time events that are just odd.

 

[+bd's]

I have been using Win10, which is where the problems are happening.  I just tried Firefox, and it works ok.

[+MartyBartfast]

10 minutes ago, Keystone said:

5 hours ago, arisoft said:

Seems to relate GDPR. Logs appeared after I posted a new note and granted access to cookies.

There is also the California Consumer Privacy Act (CCPA) which becomes effective January 1st.

 

If there was a recent change, involving issuing new/different cookies, which potentially changes the way the website interacts then why wasn't this announced in the Release Notes forum? isn't this exactly the sort of thing Release Notes are for?

There are lots of people describing these problems  over in Facebook land and nobody really seems to know what's happening, so many questions could have been answered if we were made aware that changes had been made.

 

 

[+cerberus1]

Curious... if someone logs a cache, is it logged ?    

There's a "goodbye/hello" promotion starting today, and I'd really like to log a cache I found for it...

 

No logs visible still.   Noticed yesterday I couldn't go on anyone's profile panels (tabs) to help another.  Even my own.

I can see my caches, souvenirs n stuff from my private profile dashboard though.  Sheesh...

 

ETA... Answered my own question.  Maybe.  Can't view to see...

After I enter my find, it went back to the log-in page, but ... refresh on the cache page does show it as a find, and my "count" went up by one. 

Weird...

 

Edited December 31, 2019 by cerberus1

[+2Abendsegler]

1 hour ago, Keystone said:

There is also the California Consumer Privacy Act (CCPA) which becomes effective January 1st.

Hm ... this is nothing for people outside the USA, right?!

So, why it comes to me as an European or German user?

[Keystone]

There are not separate versions of Geocaching.com for different countries.  If a privacy law such as GDPR triggers changes to the website, then geocachers in Brazil and Korea see the same changes.  If a privacy law such as CCPA triggers changes to the website, then geocachers in the EU and Australia see the same changes.

[+HHL]

2 minutes ago, 2Abendsegler said:

So, why it comes to me as an European or German user?

Because the cache page's code is delivered worldwide.

AGAIN: check your running browser scripts.

[+cerberus1]

Emails (from profiles) are just redirected back to the page too... 

Tried to email a couple calmer people,  hoping maybe they can explain to a dyslexic old fart how to fix this, and it doesn't work either.

[+MartyBartfast]

7 minutes ago, HHL said:

AGAIN: check your running browser scripts.

 

I know at least one person who is having this problem and doesn't have any browser scripts installed, so it sounds like it's something else.

[+2Abendsegler]

23 minutes ago, HHL said:

Because the cache page's code is delivered worldwide.

AGAIN: check your running browser scripts.

Oh HHL. Good joke.

All worldwide delivering webpages should use USA rules. Good joke, again.

And who is speaking about scripts. Only you. It does not run with an empty browser. But, perhaps the many people which have confirmed that, are wrong, right?

[Keystone]

Geocaching.com has been running under "EU Rules" ever since the effectiveness of GDPR. 

 

Please, everyone, be respectful in your posts.  The engineers are aware of this thread and it is helpful if people post facts about the performance issues they are seeing.

[+igator210]

I see everything, but portions of the website load slow.

 

Win 10, Chrome 79, no scripts

 

[+HHL]

6 minutes ago, 2Abendsegler said:

Oh HHL. Good joke

Not a joke. Simple facts: Confirmed just some minutes ago:

Quote

Bei mir ist der Fehler gefunden: Es ist alleine das Tampermonkey Skript.

 

[+cerberus1]

Well, I'm seeing logs on caches again.  Found and unfound.   Thanks. 

[Oceansazul]

23 hours ago, Asterix 2003 said:

If I open a cache listing, evereything loads fine except the logs. It's just on the website. I'm using Firefox ESR on Debian 9. Does anyone else have the same problem or knows the reason?

This bug is related to our most recent release. We have fixed this bug and logs should now be loading on Cache Details pages.
 

Release Notes have now been posted: Release Notes (Privacy law compliance) - December 31, 2019. We will continue to monitor for bugs and report updates in the Release Notes thread.

 

 

[+2Abendsegler]

42 minutes ago, Keystone said:

Geocaching.com has been running under "EU Rules" ever since the effectiveness of GDPR.

 

18 minutes ago, Oceansazul said:

This bug is related to our most recent release. We have fixed this bug and logs should now be loading on Cache Details pages.

 

Thanks.

 

@HHL

Maybe we should relax and drink something delicious ...

 

51 minutes ago, Keystone said:

Please, everyone, be respectful in your posts.

Yes, you are right.

[+*AGUK*]

2 hours ago, HHL said:

AGAIN: check your running browser scripts.

HHL, there are running no (additional) scripts…

Edited December 31, 2019 by *AGUK*

[+msrubble]

I can see logs as normal on traditional caches, mystery caches, multis, and earthcaches, but not on events.

 

The small map does not appear at all.

 

I have cleared cache, cleared cookies, closed the browser, and tried different settings of the (California-inspired) cookies form.

Edited December 31, 2019 by msrubble
tested other cache types

[+bluesnote]

I cannot log any caches. When I hit "log geocache" on any cache, I get the screen where I can type up a log. However, I get a green circle as if something is trying to load. It is preventing me from typing and changing the type of log for any cache. Is anyone else having this issue?

[+The A-Team]

Waiting until the last second to roll out this change, doing it on a day where a promotional souvenir is being offered, and doing it the day before a holiday probably wasn't a good plan. Some developers may be getting some overtime tomorrow...

[+The A-Team]

2 minutes ago, bluesnote said:

I cannot log any caches. When I hit "log geocache" on any cache, I get the screen where I can type up a log. However, I get a green circle as if something is trying to load. It is preventing me from typing and changing the type of log for any cache. Is anyone else having this issue?

 

I get the same thing with Firefox or Chrome. Surprisingly, the page loads correctly in IE11 and Edge, browsers which are having issues with other parts of the site.

 

At this point, I can't see a browser that works across the site. Each one only works with some parts of the site.