Sign in to follow this  
Followers 4
hzoi

Message center: not getting emails

30 posts in this topic

I have my settings configured to get emails if I haven't been active in 30 minutes.  Should have gotten 2 or 3 emails today but I never received them.  (No, they were not in the spam folder, they were never sent.)

0

Share this post


Link to post

I'm not getting emails either, just the yellow icon showing there's a new message in the message centre. Bad form I know to mix issues... but can you *please* enlarge the box size for writing messages to more than a couple of lines?

0

Share this post


Link to post

I'm not getting any emails either. I have my configuration set to "Send me a notification every time I receive a message.". But none of the 6 messages I received yesterday (from different cachers) triggered any email notification.

0

Share this post


Link to post

Et moi. I just accidentally discovered a message sent yesterday asking for help on one of my puzzles. It didn't get forwarded either, and I've verified my notification setting.

0

Share this post


Link to post

I am not getting emails when I am sent a message and have discovered at a later time that they were there as the yellow icon is showing on the website. 

I reported this via the help and was told that it is not a bug. I was initially also told messages were not enabled on my account (which is not true as it is set to always receive email for messages) and the problem has continued since this reply from the help centre 

 I asked on my local Facebook group and it turns out many others are experiencing the same problem but most have not reported it  

If the accompanying email is not being recieved I would like to be able disable message centre on my account so that contact would be done by email and I will not miss messages. 

1

Share this post


Link to post

same problem here, no email since 2 ou 3 days

0

Share this post


Link to post

I'm also not getting emails anymore from the Message Center. I just checked all my settings and nothing has changed. I used to get all the emails, but it seems to have stopped sometime last week.

0

Share this post


Link to post

I haven't received any email alerts from Messages for several days.  I accidentally discovered a bunch of unread messages, including some from folks who were visiting and had questions on a puzzle, but have now left.  

 

All my notifications are set.  Hope this one can be fixed soon!

 

Thanks!

0

Share this post


Link to post

For the last few days, we're not getting emails either. :wacko:

0

Share this post


Link to post

As per other comments above, preferences set to send me an email every time I receive a message, not been receiving those now for a few days, very noticeable when folk are messaging you answers for earthcaches.

Previously I'd get one email to say I'd received message followed by a 'user found' email for the earthcache itself, not it's just the 'user found' email coming in, not the message received.

Notifications are however still working in the phone app.

Fix required please!

0

Share this post


Link to post

Me too. This is a real pain. I have many earthcaches etc and am not getting any email notifications. 

I have never had emails for replies to replies either, which is another problem. A reply could be sitting there for days without being noticed. 

Please fix both asap.

 

0

Share this post


Link to post

Hi everyone. There is an issue with the email notifications for message center. We are currently working to identify the issue and resolve it as quickly as possible. I am very sorry for the inconvenience that this is causing.

0

Share this post


Link to post

aw man, I wanted to get in a "me too" before there was a confirmation of a problem ;) hehe

Yeah, just realized I missed a few messages over the last couple of days (I rarely ever pay attention to the header badge for unread messages, and I can quickly forget about mobile push notifications of new messages).

0

Share this post


Link to post

Hello again! The issue has been resolved and the message center notification emails should be sent correctly again. I am once again sorry to those of you who rely on these notifications. We will be looking at why this issue went unreported by our monitoring systems.

2

Share this post


Link to post

It is working again for me.  Many thanks!

Seawind

0

Share this post


Link to post

I'm still having problems with MC emails: I've received two messages today, from a new contact, the messages being a couple of hours apart. MC sent me a notification for the second message only :-(

0

Share this post


Link to post

I'm also still experiencing issues with this. I had 2 messages sent with responses to my earth cache but never received email notifications.

0

Share this post


Link to post

Just wanted to bump this: I received two messages in the past 24 hours, one at 21:54 EDT on 11 October, one at 06:05 on 12 October, both of which should have triggered email notices.  I received emails for neither.

0

Share this post


Link to post
23 minutes ago, hzoi said:

Just wanted to bump this: I received two messages in the past 24 hours, one at 21:54 EDT on 11 October, one at 06:05 on 12 October, both of which should have triggered email notices.  I received emails for neither.

Every time my MC notification feed is cut, I have opened a ticket on help center and after two to five e-mails the lackey has finally decided that the problem needs fixing at the server end. Then the problem is solved after some hours. I have noticed that this method works 400% better than reporting about the problem on this forum.

0

Share this post


Link to post
6 minutes ago, arisoft said:

Every time my MC notification feed is cut, I have opened a ticket on help center and after two to five e-mails the lackey has finally decided that the problem needs fixing at the server end. Then the problem is solved after some hours. I have noticed that this method works 400% better than reporting about the problem on this forum.

True, but posting here also tends to reveal whether or not other users are having the same problem.

0

Share this post


Link to post
1 hour ago, hzoi said:

Just wanted to bump this: I received two messages in the past 24 hours, one at 21:54 EDT on 11 October, one at 06:05 on 12 October, both of which should have triggered email notices.  I received emails for neither.

Hello hzoi,

It looks like your Message Center settings are not set to receive a notification for every message. Instead of "Send me a notification every time I receive a message", you have selected "Only send me a notification after 30 minutes of inactivity in a conversation". This is a not particularly clear way of saying - only receive a notification if there has been no activity from either person in the last 30 minutes which functions as a sliding window that is reset each time a new message in the conversation is sent.

Based on the timestamp of the messages that you provided they would not be within the 30 minute sliding window. Were the messages that you received in response to your own message? Were the messages from the same person or two separate people?

Thanks!

0

Share this post


Link to post
5 minutes ago, HiddenGnome said:
1 hour ago, hzoi said:

Just wanted to bump this: I received two messages in the past 24 hours, one at 21:54 EDT on 11 October, one at 06:05 on 12 October, both of which should have triggered email notices.  I received emails for neither.

Hello hzoi,

It looks like your Message Center settings are not set to receive a notification for every message. Instead of "Send me a notification every time I receive a message", you have selected "Only send me a notification after 30 minutes of inactivity in a conversation". This is a not particularly clear way of saying - only receive a notification if there has been no activity from either person in the last 30 minutes which functions as a sliding window that is reset each time a new message in the conversation is sent.

Based on the timestamp of the messages that you provided they would not be within the 30 minute sliding window. Were the messages that you received in response to your own message? Were the messages from the same person or two separate people?

Thanks!

Yes, I'm tracking my setting on the message center.  It still should have triggered an email in both cases.

The two messages were from different cachers.

The message I got last night at 21:54 EDT was the first message that the first cacher had sent to me.  They initiated contact to send us answers for our earthcache; it wasn't in response to a message from us.

The message I got this morning at 06:05 was a response to a message I sent the second cacher.  Their message was sent just under 48 hours after I'd initially contacted them.

Prior to responding to both these messages this morning (at 10:34 and 10:35 EDT on 12 October, respectively), I last accessed the message center to send a message at 15:53 EDT on 11 October.

0

Share this post


Link to post

Earlier today I got a message from someone who's never messaged me before, let alone in the last 30 minutes, and didn't get an email. Nothing in my service provider's spam filter logs either, and in any case I have the geocaching.com domain white-listed.

Edited by barefootjeff
0

Share this post


Link to post

Just bumping this as it happened again last night, a first-time message from someone with no accompanying email.

0

Share this post


Link to post

I also dont get any emails from the message center.
this started more than a month ago i think.

Now I have to check the messageboard a few times a day :(

0

Share this post


Link to post

Me neither just have to check every so often. Hardly rocket science to get this right I would have thought.

0

Share this post


Link to post

FWIW, I just checked my Message Center (I never look at it) and it looks like I've received emails for all messages that have been sent to me recently. I even received two separate emails when a cacher and I were communicating back and forth and they sent me two messages. The email I use for caching is on Gmail.

0

Share this post


Link to post
15 hours ago, The A-Team said:

FWIW, I just checked my Message Center (I never look at it) and it looks like I've received emails for all messages that have been sent to me recently. I even received two separate emails when a cacher and I were communicating back and forth and they sent me two messages. The email I use for caching is on Gmail.

I probably should check the message center myself.   I'm planning on meeting a local geocacher in Kansas City this weekend that used to live in my area.  We haven't finalized plans and I would want to miss something because the message center didn't notify me by email.

0

Share this post


Link to post

Thank you to everyone who has reported an issue. This is not going unnoticed. Unfortunately, the sporadic-ness of the issue is making it difficult to track down, but we'll continue to investigate until we find the common thread between the missing messages.

0

Share this post


Link to post

I am not getting emails either. Had a couple come in and nothing even after several hours.

0

Share this post


Link to post

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  
Followers 4