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Auto-Renewal Failed & Membership Expiration Notice

Vater_Araignee

By Vater_Araignee
in Website

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Vater_Araignee

+Vater_Araignee

Posted
Posted

Today I checked my e-mail and I received two about my membership.

 

The first one...

 

11/15/2009 10:00 PM

 

Hello from Groundspeak! According to the terms of our agreement, we tried to bill your MasterCard ending in the last four digits xxxx for $10 USD, but our billing attempt failed. This could be for a variety of reasons, including an invalid or expired credit card on file.

 

Your Groundspeak Premium Membership will continue to be valid for 7 days, at which point the account will revert to Basic Member status. If you wish to renew your membership before it expires, please visit the Groundspeak Premium Membership upgrade page:

 

http://www.geocaching.com/Membership/premium.aspx

 

and re-enter your payment details. Thank you for supporting Groundspeak!

 

Cheers,

The Groundspeak Team

No big deal to me, I did what I had to do and let it laps but I thought somebody may also want to know about the next one sent 1 hour later.

 

11/15/2009 11:00 PM

 

Hello from Groundspeak!

 

This is just a quick note to let you know your Groundspeak Premium Membership for the username "Vater_Araignee" has expired. You may continue to use Geocaching.com, Waymarking.com or Wherigo.com as a Basic Member, or create a new Premium Membership here:

 

http://www.geocaching.com/Membership/premium.aspx

 

Thank you for supporting Groundspeak!

Cheers,

The Groundspeak Team

So according to the first I have seven days to renew or revert to basic membership but, according to the second and the site itself seven days apparently equal one hour.

OpinioNate

OpinioNate

Posted
Posted

Thank you for letting us know. We're currently having some difficulty properly notifying Premium Members who have, at one time, had one of the older PayPal subscriptions (S-XXXXXXXXXXX) but have since switched over to our newer payment system. The people affected seem to be those who renewed one year ago. We're looking into this and should have a fix soon. Sorry for the confusion!

ao318

ao318

Posted
Posted

Mines coming up on the 28th. I've already received two emails letting me know that they are gonna take my money. I'll just wait and see what happens.

Crow-T-Robot

+Crow-T-Robot

Posted
Posted

I'm not sure if this is the same issue, but I noticed that I'm now listed as a Basic member and cannot access my Pocket Queries. My Premium Member subscription is/was annually renewed in May of this past year, so it shouldn't expire until next May.

 

Bruce

RoPeHe

+RoPeHe

Posted
Posted

I'm not sure if this is the same issue, but I noticed that I'm now listed as a Basic member and cannot access my Pocket Queries. My Premium Member subscription is/was annually renewed in May of this past year, so it shouldn't expire until next May.

Same problem here! I'm being told I'm only a basic member. My subscription renewal isn't due till July.

AZcachemeister

AZcachemeister

Posted
Posted

Add me to the list of cachers having problems with this.

Recently got charged for the monthly renewal I have had going since 2005.

Just now I attempted to log a PMO cache, and was denied access.

Now I see my account has reverted to a 'basic' membership?

No notice of any kind, just cut off.

Needless to say, I am ever so slightly perturbed. :lol:

68 GUNS

+68 GUNS

Posted
Posted

Add me to the list, mine is also now showing as Basic member only. I have sent TPTB a mail and have had the usual auto response so I'll wait and see what happens.

bajatym

+bajatym

Posted
Posted

Add me to the list, mine is also now showing as Basic member only. I have sent TPTB a mail and have had the usual auto response so I'll wait and see what happens.

 

Same here I am all of a sudden basic member, but I am payed up, hope this gets fixed fast

Six Little Spookies

+Six Little Spookies

Posted
Posted

I'm not sure if this is the same issue, but I noticed that I'm now listed as a Basic member and cannot access my Pocket Queries. My Premium Member subscription is/was annually renewed in May of this past year, so it shouldn't expire until next May.

 

Bruce

 

Same for me. My membership was renewed in June.

OneStepCloser

+OneStepCloser

Posted
Posted (edited)

Same with us. AND....we just paid Groundspeak YESTERDAY for our renewal...and this happened TODAY. We've been paying month to month for almost 4.5 years so you might say we are paying more for our subscription for this treatment.

Edited by OneStepCloser
NWscout1

+NWscout1

Posted
Posted (edited)

Add me as well.

I had until Dec and my account just went basic!

I couldn't get to my PQ's so I renewed.

My new expiration date is now a year from today rather than a year from my renewal date.

Please fix.

Edited by NWscout1
softball29

+softball29

Posted
Posted

I see I'm not the only one. I just noticed it and I am not happy. I go month-to-month and was renewed Oct. 27 and all had been find until I just checked.

 

Needless to say I am NOT very happy.

cachehorde

+cachehorde

Posted
Posted

I see I'm not the only one. I just noticed it and I am not happy. I go month-to-month and was renewed Oct. 27 and all had been find until I just checked.

 

Needless to say I am NOT very happy.

 

same problem here.

plz add me to this list. renewal has been made at the beginning of october.

i'm not happy at all......

ticket has been raise at Groundspeak, but i'm relieved, i'm not alone with this problem

speakers-corner

+speakers-corner

Posted
Posted

Hi folks,

 

Not sure if this covers your problems with "premium" membership, but I seem to remember that GS were revoking "premium" membership if a script in GSAK was being used to download GSX-Files. First there was a warning from them and if this would be ignored then the accounts were being revoked. Hope this helps. Best wishes, David

Schuhhirsch

+Schuhhirsch

Posted
Posted

Hi folks,

 

Not sure if this covers your problems with "premium" membership, but I seem to remember that GS were revoking "premium" membership if a script in GSAK was being used to download GSX-Files. First there was a warning from them and if this would be ignored then the accounts were being revoked. Hope this helps. Best wishes, David

 

AFAIK these people were "banned", not downgraded.

 

I became Basic this morning, too, although I've payed (monthly) til november 28th

djhobby

djhobby

Posted
Posted

Hi folks,

 

Not sure if this covers your problems with "premium" membership, but I seem to remember that GS were revoking "premium" membership if a script in GSAK was being used to download GSX-Files. First there was a warning from them and if this would be ignored then the accounts were being revoked. Hope this helps. Best wishes, David

 

I too have been downgraded. Just out of curiosity I looked at everyone's profiles above that have also been downgraded, and every one of us has info from GSAK posted on our profile. I wonder if this is a coincidence that 100% of us that have this problem all have uploaded stats from GSAK on our profile? I don't know about the script the above poster is talking about, but, I use a GSAK macro (GenUploadstats.gsk) that auto post my stats to my profile. Maybe this is being misinterpreted by Groundspeak as malicious and they downgraded us without warning? I'm just grasping at straws though. Hope they get me fixed soon because I need a pocket query right now.

nittany dave

+nittany dave

Posted
Posted

Hi folks,

 

Not sure if this covers your problems with "premium" membership, but I seem to remember that GS were revoking "premium" membership if a script in GSAK was being used to download GSX-Files. First there was a warning from them and if this would be ignored then the accounts were being revoked. Hope this helps. Best wishes, David

 

I too have been downgraded. Just out of curiosity I looked at everyone's profiles above that have also been downgraded, and every one of us has info from GSAK posted on our profile. I wonder if this is a coincidence that 100% of us that have this problem all have uploaded stats from GSAK on our profile? I don't know about the script the above poster is talking about, but, I use a GSAK macro (GenUploadstats.gsk) that auto post my stats to my profile. Maybe this is being misinterpreted by Groundspeak as malicious and they downgraded us without warning? I'm just grasping at straws though. Hope they get me fixed soon because I need a pocket query right now.

Then you didn't look at my profile. I have nothing from GSAK on there, just a map of states.

 

This just sucks. GS, get your crap together and fix this.

Vinny & Sue Team

+Vinny & Sue Team

Posted
Posted

This is Sue...

 

I have an account Sue-Cat - paid premium membership just the other day and yesterday it reverted to basic fo no apparent reason. :lol: I have no stats at all on my profile page (I log all finds under Vinny & Sue Team), nor do I run automated whatevers that are getting some people banned.

 

Our Vinny & Sue Team account remains premium, thank goodness. :)

 

Sue-Cat, Vinny & Sue Team

FRIED OKRA

+FRIED OKRA

Posted
Posted

Add my name to the list. I've been a Premium member sing 6/11/2002. My account even shows that my Premium Membership expires 8/10/2010.

 

I had used the GSAK script to download all of the logs on my caches for my profile, but quit when one of the other local cachers got banned for doing the same.

 

An acknowledgment from Groundspeak that they are at least looking into this issue would be appreciated.

 

My forum title was also - Charter Member - and that also is now gone.

 

Thanks in advance!

 

Fried Okra

DaxVolks

+DaxVolks

Posted
Posted (edited)

Count us in as well. We pay annually and just renewed in October. We have no GSAK issues - no scripts, no stats, etc. Totally unsatisfactory.

I notice we're all showing as Premium Member Group in the Forum. Not sure how we got labeled as tadpole, but that's ok, I guess.

Edited by DaxVolks
68 GUNS

+68 GUNS

Posted
Posted

I have 2 accounts, fortunately my primary account (created 24/12/03) which I log all my finds on is still Premium at present. My second account which I use for additional PQ's is the one which has been downgraded, there are no stats showing on that account and I have never used any GSAK scripts on that account.

 

I think it is a system fault at Groundspeak, which they need to sort out before a lot more people get p****d off. A little communication from them would help, at least we would know they were on the case!!

RoPeHe

+RoPeHe

Posted
Posted

I think it is a system fault at Groundspeak, which they need to sort out before a lot more people get p****d off. A little communication from them would help, at least we would know they were on the case!!

 

They should about be waking up in Seattle now, so let's hope we some action soon!

djhobby

djhobby

Posted
Posted

Yeah I was just making wild guesses on what might be the problem. I recieved an automatic response email back from Groundspeak after emailing them my problem.

owl1959

+owl1959

Posted
Posted

Add me to the list. I have had a premium membership for many years and my expiration date is in January. This morning my account showed up as a basic member. This is really irritating...

colin

+colin

Posted
Posted

All - Thank you for your patience. We have discovered the problem and are in the process of rolling it back. We apologize for the inconvenience!

 

~ Colin

Groundspeak Lackey

RoPeHe

+RoPeHe

Posted
Posted

Mine has now returned to Premium member status again.

Mine also. Note that I had to log out and back in again for it to take effect.

Many thanks for resolving the issue :lol:

nittany dave

+nittany dave

Posted
Posted

Mine has now returned to Premium member status again.

Mine also. Note that I had to log out and back in again for it to take effect.

Many thanks for resolving the issue :lol:

Yep, that did it. Thanks for the tip. Sure can't count on GS to let us know.

Allanon

+Allanon

Posted
Posted

Mine has now returned to Premium member status again.

Mine also. Note that I had to log out and back in again for it to take effect.

Many thanks for resolving the issue :lol:

Yep, that did it. Thanks for the tip. Sure can't count on GS to let us know.

Everyone should just take it as a fact of computer life, that if something is changed (website, application, etc.) that you should log out and back in to be sure the changes are made for you. Not just here, but everywhere.

nittany dave

+nittany dave

Posted
Posted

Mine has now returned to Premium member status again.

Mine also. Note that I had to log out and back in again for it to take effect.

Many thanks for resolving the issue :lol:

Yep, that did it. Thanks for the tip. Sure can't count on GS to let us know.

Everyone should just take it as a fact of computer life, that if something is changed (website, application, etc.) that you should log out and back in to be sure the changes are made for you. Not just here, but everywhere.

I disagree. I have an open ticket that hasn't been responded to yet and there is this thread that GS hasn't commented on lately. All along, some parts of the site were saying I was in the Premium Members group, others were not. It was not at all clear to me that logoff/logon was required and since we haven't been told from those who fixed the problem, how could we know for sure? I wasn't even sure it was fixed just because one or two people said they were back to normal.

I'll grant that it often will solve a problem like this, but without communication from those fixing the problem that they've done something and that we might need to logoff/logon to see the changes, it isn't clear at all.

Raine

+Raine

Posted
Posted

Hey David, the problem has been fixed. You might need to log out of the website and back in to see the changes properly reflected as we use data caching on the site.

 

-Raine

nittany dave

+nittany dave

Posted
Posted

Hey David, the problem has been fixed. You might need to log out of the website and back in to see the changes properly reflected as we use data caching on the site.

 

-Raine

Thanks man!

NWscout1

+NWscout1

Posted
Posted

My renewal date needs to be updated. It still says 11/17/2010 because I renewed yesterday (so I could get my PQ). It should be 12/4/2010. Anyway to get that updated?

 

Thanks

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