Message Center misbehaving

July 22, 2016

I'm using the message center, but I sent a message and sometimes Its sending them and sometimes it's not. A few hours ago I got the "Communication Error" message a couple times. Now, some of my conversations have disappeared and another one is showing up and down even outside the outline.

One of the cachers I'm messaging says that it's "Out of Whack" - the other is unable to respond.

Edited July 22, 2016 by Pond Bird

July 22, 2016

We have been having problems too, we have been trying to look at a message we sent yesterday as we want to copy it and send to someone else, but none of the history appears in any of our messages, we can see the last one on the left hand side preview pane, but not in the main body. we've been trying since this morning, and even tried a different computer, but still no joy.

July 22, 2016

I also got various problems since last week - Message center sometimes do not show previous conversations, if I try to open new conversation with cache owner - cache name shows only as geocode, when I add image to conversation- it repeats previous text 4 times and image do not show anymore. Also I could not see answer on conversation view - just small amount of message in left column!

What's wrong and how to communicate with website technical support?

July 22, 2016

I'm also having troubles with the message center.

In the left panel I see the last written message, but in the details I see only 1 message.

When I send a message, I see the first message multiple times (the amount of actual messages).

Also when clicking the messages menu in the right top corner I get a message that my browser isn't supported (Chrome + Firefox), but after a refresh that's gone.

July 22, 2016

Yup, add me to the message don't work right club. Same things happening to me.

July 22, 2016

I'm getting same issues with seeing conversation history, the latest post on left but nothing filling in on the right - see picture attached.

Annoyingly I can only see the first part of the post so don't even see it all once.

Tried on Chrome, IE and Edge.

Jon

July 22, 2016

Now I'm getting communications errors .....

July 22, 2016

I'm getting same issues with seeing conversation history, the latest post on left but nothing filling in on the right - see picture attached.

Annoyingly I can only see the first part of the post so don't even see it all once.

Tried on Chrome, IE and Edge.

Jon

I'm getting something similar to that, only I don't have the white space under the last person I messaged. I can see the whole list of conversations.

July 22, 2016

I'm getting same issues with seeing conversation history, the latest post on left but nothing filling in on the right - see picture attached.

Annoyingly I can only see the first part of the post so don't even see it all once.

Tried on Chrome, IE and Edge.

Jon

I'm getting something similar to that, only I don't have the white space under the last person I messaged. I can see the whole list of conversations.

July 22, 2016

Sorry, Ignore the white box, I put that on to show the actual thread, (and hide the other conversations)

July 22, 2016

Having message display problems too and sometimes get 'Browser not supported' in Chrome on Windows 8 and MAC OS. Tried it on Safari on Mac and get the same issues i.e message threads missing and replies not showing in thread.

July 23, 2016

Well glad it is not just me have messaging errors.. extra annoying after writing a long earth cache answer. ;( On Mac OS 10

July 23, 2016

I have a similar problem, just that I can't even access my messages anymore (using Safari on my MacBook Pro). When I click on Messages, I get the error message: "Your browser is not supported."

What's going on?

Thanks,

Muskratmarie

July 23, 2016

Same issue here, the latest message is not shown in the right panel.

Using Firefox

Edited July 23, 2016 by NickVDS

July 23, 2016

And me. Using Chrome. Has anyone reported to HQ?

July 23, 2016

Having similar problems with Message Center showing first message post to a geocacher on the right part of screen and the last post on the left side of screen but none of the in-between messages.

July 23, 2016

Same here. Noticed the problem yesterday. Seems to be working ok on the app though...

July 23, 2016

Have raised a ticket. Let's see what happens

July 23, 2016

I'm have the same problems. Been going on for a while. Now can't do anything, just saying my browser isn't supported. I get this with edge and Chrome.

4.6k · July 23, 2016

Add me to the list

Sometimes it says my browser isn't compatible (Firefox) sometimes the content areas are all blank.

I use the message center to providing Earthcache LTR's and it usually fills in the GC code and the cache name - exept now where the cache name should be it says {1}

I expect {1} is a placeholder where the code slots the data in.

Looks to me like the whole thing is groaning under the weight perhaps?

July 23, 2016

I'm on a Mac (3.2 GHz Intel Core i5 running most current OS X). I use Safari as my primary browser and Chrome as my secondary. I get the "Your Browser is Not Supported" with both browsers.

July 23, 2016

I am getting this: Your browser is not supported.

It worked 2 days ago....

July 23, 2016

Getting the "Your browser is not supported" message also. it worked fine this morning. Anyone have any idea what is going on?

July 23, 2016

I am also having problems with the Message Center, as are many people it seems.

I am running Win10, and have the most current versions of both IE11 (11.420.10586.0) and Chrome (52.0.2743.82 m)

When I log into my account, I see the New Message notification, but when I try to view it (or anything in my Message Center) I get an error notice that advises me “Your browser is not supported.”

I have tried on both browsers and get the same response.

July 23, 2016

Also having issues with messaging system. Not all of the messages are posting. Some that do don't appear in the window on the right side. It is unworkable at this time.

July 24, 2016

This morning it seems to work (on MacBook Pro, using Safari). I was able to access the Messages, and they looked ok. Just sent a message to someone as a test.

I hope the bug is now fixed. :-)

Happy trails!

July 24, 2016

This morning it seems to work (on MacBook Pro, using Safari). I was able to access the Messages, and they looked ok. Just sent a message to someone as a test.

I hope the bug is now fixed. :-)

Happy trails!

July 24, 2016

Mine still not working, on IPhone safari or Windows 10 chrome ?

3.9k · July 24, 2016

I am having a problem on Microsoft Edge, but not on Firefox. See attached. On Firefox I can see all of the latest message from Conan6768 (top left); on Edge I can only see the first few lines, and I have no way to scroll down it or click on it to read the whole message.

July 24, 2016

The same exact thing is happening to me, I think that it is happening to everyone.

July 24, 2016

Yep not working here either. One more sympton: when I posted a message I can read a part of it on left but actually it did send an old message which I have written ages ago.

July 24, 2016

I'm having problems too. (Firefox)

5.7k · July 24, 2016

Same here, I can't send messages. Lots of stuff broken here today, and I understand it's the weekend and the server hamsters are old and the Hamster Whisperer doesn't work weekends.

July 25, 2016

I have the same error with Chrome, IE and Firefox, i.e. it's not a browser issue. Very frustrating, particularly as an earthcache owner who has emails to respond to.

Any feedback from Groundspeak would be appreciated.

*Edit* I have message-centre messages to respond to, not emails.

(Emails are a lot simpler for me and are easier for me to keep track of which ECs have been responded to.)

Edited July 25, 2016 by ThePacman

July 25, 2016

This is happening to a lot of people in my area (and to me). Have Groundspeak commented on the issue at all?

July 25, 2016

2nd Update: It worked for a while, but during those two days I couldn't read all the messages in some of the conversations. The first message of a certain user was visible completely in the right window. The beginning of the last message is visible in the small left window. But I can't see any of the messages inbetween. This happens only with some of the conversations, not all of them.

My test message from yesterday went through alright, and I received an answer today, both of which I could read. Then, a few minutes ago, as I tried to answer it, -- poof! -- all was gone, and the error message appeared "Your browser is not supported."

*Edit*: Using Safari on MacBook Pro

Edited July 25, 2016 by Muskratmarie

July 25, 2016

Hi there. This issue is still happening no matter which browser I use... Does anybody know when it is going to be fixed?

July 25, 2016

I have same problem. Windows 10. With Edge and IExplorer get first thread of conversation on right hand side and last thread on left hand side. With Cometbird absolutely no threads at all. Mobile phones same problem Windows phone and Android phone show same as Edge and Iexplorer

Come on Groundspeak get your act together. There have been to many things going wrong recently

14k · July 25, 2016

I have same problem. Windows 10. With Edge and IExplorer get first thread of conversation on right hand side and last thread on left hand side. With Cometbird absolutely no threads at all. Mobile phones same problem Windows phone and Android phone show same as Edge and Iexplorer

Come on Groundspeak get your act together. There have been to many things going wrong recently

I think a reasonable expectation is that the site should work using Internet Explorer, Edge, Chrome, Firefox, and Safari and perhaps Opera.

Testing every version of every possible browser on every platform would get so time consuming, nothing would ever get released. According to a couple of different Browser market share sites, not other browser has more than 1% of the market share.

July 25, 2016

I'm having the same issues as others have stated. I am able to send messages to people, but when I get a reply, the only thing I am able to see is a preview of it in my message center. In the full view, I can only see my part of the message. I hope this gets fixed soon!

7.8k · July 25, 2016

The most disappointing aspect of this situation is the total lack of communication from Groundspeak. There are multiple forum discussions and I'm sure HQ has been contacted numerous times, but there hasn't even been an acknowledgement that there's a problem. Even if it's just a post that says they don't know what the problem is but they're investigating, it would go a long way. Without any acknowledgement, the end user would be justified in thinking their bug report is falling on deaf ears and the problem won't get fixed.

July 25, 2016

The most disappointing aspect of this situation is the total lack of communication from Groundspeak.

+1. Hello, Groundspeak. You made everyone move to the Messenger, ignoring long forum threads that pled for the ability to opt out, and asked for the possibility to retain regular email as the sole communication channel. Now, can you kindly make sure the messenger doesn't stop at "mess", and also includes the more helpful "enger" bit? Thanks.

July 26, 2016

Add me to the list, I already talked about it last week in another post. Why isn't Groundspeak communicating? Or am I looking in the wrong place?

7.8k · July 26, 2016

Well, now I can say I'm experiencing the problems too. I rarely ever visit the Message Center on the website, preferring to use email and replying to messages in that way. I went to the Message Center tonight to check for any more recent messages in an ongoing conversation (is it still the case that not all messages get emailed out after the first one?), and I see the problem where the message area only shows the original message and the sidebar shows the last one. I'd tell you which server gave me the page and which build it gave me, but the Message Center page source doesn't contain that information. Even though the problem doesn't seem to be browser-dependent and is probably server-side, I'm using FireFox 47.0 with only Adblock Plus running (disabling that didn't change anything).

July 26, 2016

Same here...

Is there any scheduled fix for this annoying issue?

Edited July 26, 2016 by starless

July 26, 2016

I just got this error. It works on my android phone on the official geocaching app. In my case it is just one conversation of many that is borked. On the phone I can see that the next message in the borked thread has a backtick (`) in it, and as a hobby coder I can imagine that it has to do with it.

Also, is the entire Groundspeak HQ on vacation? I find their lack of involvement abysmal. If I wasn't hooked on the premium features I would've voted with my wallet..

July 26, 2016

Started since 21, serious annoying for us using this message center and begin to be long for correction.

Certainly not at the client side (because i use a lot different) but not even apologies on the message center page.

Where and how could I get a sign (formal from geocaching.com) that you are working on it?

July 26, 2016

I just entered an officiel bug report on their site and get a reference number. Hoping it solves quick

July 26, 2016

I cannot see any replies inbound, and my messages outbound are all duplicated and triplicated...Sometimes the writing box (field) disappears too.

Using Google Chrome. Maybe it's a browser thing?

July 26, 2016

So frustrated with this. I keep getting message when i try to open message center " my browser is not supported". Ive called the geek squad as i thought it may be my computer, but my ipad is giving me same message, two different operating systems, so it has to be the site. Is there anything we can do?

Message Center misbehaving

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