Got logged out from the web site. Can't log in again.

[+TheVoytekBear]

Hi,

I wonder if this is some site wide failure. I got logged out from geocaching.com . When I try to log in again, the site claims my password is wrong. The forums, as you can see still work fo me.

Edited April 3, 2021 by Keystone

[+Mineral2]

I second this problem.

[+maccamob]

ditto!!

[+Frau Potter]

Thanks for the reports. The engineers are busy working to resolve the issues. We hope to get the website and apps running again soon. 

[+JoenGPS]

[+ecanderson]

Yup. Server responses down to a bare crawl at best.

[+Jamelie7947]

Geht mir auch so, nichts geht mehr

[+ecanderson]

Problem seems to have just now been resolved.

[+sloth96]

IS this reoccurring?  The website seems very sluggish this AM.

[+searcherdog]

Sluggish for me too. It started about an hour ago.

Perhaps the hamsters have not had enough easter eggs? 

[+DIGGEMUP]

Very slow & unresponsive in all search engines in UK today, hope it's fixed soon.

[+barefootjeff]

12 minutes ago, searcherdog said:

Perhaps the hamsters have not had enough easter eggs? 

 

Or too many.

[+Malex14]

Hi all,

After the downtime on march 23 the website has terrible quality, during lunchtime in Germany the Performance is very pur.

How ever, recherche, logging or other is not possible to do. When it will be better?
Regards
Malex14

[+RecipeForDisaster]

At least I am not logged out. I just can’t quite do anything. 

[+JoenGPS]

Yep slow here just to load a cache page!

 

[+KRON family]

Maybe similar problem at geocaching.com/find:
You must validate your account before you can find other users. Visit your profile page for validation instructions.

Everything worked yesterday.

[+cerberus1]

10 minutes ago, KRON family said:

Maybe similar problem at geocaching.com/find:
You must validate your account before you can find other users. Visit your profile page for validation instructions.

Everything worked yesterday.

 

Not sure what your issue is, but I was able to "find" your name without even using all caps.  

[+KRON family]

cerberus1: Current screen attached.

The same problem even if I want to write an e-mail to someone. 

[+Max and 99]

2 hours ago, KRON family said:

Maybe similar problem at geocaching.com/find:
You must validate your account before you can find other users. Visit your profile page for validation instructions.

Everything worked yesterday.

That sounds like an issue for Groundspeak. Have you contacted them already?

[+Bl4ckH4wkGER]

@KRON family The issue is exactly what the site says - both emails associated with your account have become unvalidated. That can happen when emails sent to you bounce too often.

This has nothing to do with the issues described by the other players above. To resolve this just go to https://www.geocaching.com/account/settings/emailpreferences and validate your emails again.

[+KRON family]

Thanks for the reply, but I'm not sure about that.

Both emails were marked as "Validated".

So I (gradually) deleted, added and validated both emails.

I still get the same error messages, even on my mobile. I'm going to sleep, maybe it'll work itself out overnight.

 

EDIT: Helped re-request a validation email at https://www.geocaching.com/v/send.aspx. The first attempt was unsuccessful (message: you have entered an incorrect login name or password; but I'm logged in and there are no username and password entries in the form), seccond was successful.

Edited April 6, 2021 by KRON family