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Personal Dashboard broken


laantje
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Since this morning (Central European Time Wednesday December 8th) I noticed the (new) personal dashboard is broken. The top bar in green is shown, the menu on the left is shown, but the actual content (recently viewed caches, recent activity) and the event widget on the right side do not show up. See the attached picture. This happens for me with Firefox 78.15.0esr on Debian Linux 11, 64bit  (with all updates), with Chromium  90.0.4430.212 on the same, with Edge on Windows 10 21H1, 64 bit (with latest updates) even after clearing all caches and logging in. Screenshot is attached. Because it happens on a variety of browser/operating system combinations I'm thinking is it not related to the client, but the website. Anybody have the same issue? Anybody know how to fix it?

Screenshot_2021-12-08_21-54-36.png

  • Upvote 2
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I am not able to reproduce the issue but for what it's worth it appears that all your browsers are pretty out of date.

Latest build for firefox is 95.0 or ESR91.
 

Latest build for chrome is 96.0.4664.93

 

Not sure what version of Edge you are running but based on the other two, chances are good it is also due for some updates.

I'd recommend updating your system and trying again.

  • Helpful 1
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I am having similar issues using chrome or firefox..  Certain things work but several others don't. My Drafts won't populate, the leaderboard doesn't populate among a couple of others. I just get a green spinning wheel. This has been happening since yesterday 12-7-21

 

Edit: I am able to find my Drafts by opting out of the new Drafts page

Edited by trekkerdmc
update info
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It remains strange. On one computer the problems exits with Edge (96.0.1054.43) and Chrome (96.0.4664.93). On another laptop the problem remains with Chrome (same version) and everything works with Edge (same version). This is the first time for me that Chrome doesn't work with a website and Edge does. I still think geocaching has something to solve.

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Based on how this happens for some players, but not others, and how it helps for some to hardrefresh but not for others, it may be that some servers are caught in an odd state while others are working fine.

I have notified the engineers and will report back as I learn more.

Please keep this thread on topic and create a new thread as needed for other bugs. I hid one post that was off-topic for this thread & where other threads reporting the issue already exist.

  • Helpful 1
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Alas, mostly no luck for me. Firefox on the Windows computer is now working, Edge is not, Firefox and Chromium on Linux also still broken. Tried multiple times to hard refresh the page, clear the browser cache & stopping/starting the browsers that are still problematic.

 

My Lists and Drafts are also affected indeed. Drafts showing 1 drafts still remaining in the dashboard, but clicking it shows the page borders comparable to the screenshot in my initial post, and the spinning circle loading drafts which never stops spinning.

Edited by laantje
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I'm currently seeing the issue on the Drafts page. If I log a cache and then refresh the page to update the list, about half the time the Draft list doesn't load and I just get the spinning circle. Occasionally, even the menus in the green header bar don't load. Refreshing restores everything on average about 1/3 of the time. This is in Firefox 95.0.

 

Could it be related to which web server we each happen to hit? Is there a way to see which one we're on anymore, or is that no longer in the source code? I don't see it in there anymore.

  • Upvote 1
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I just thought to check the debug console and found some errors. These seem to occur each time the Drafts list fails to load, so they're likely related.

 

Uncaught TypeError: t.Model is undefined
    exports https://www.geocaching.com/account/app/mainJS?v=PqCEbdDR_kqyZoajS3trXf0E92VGTtd1FAG3PTLrLL01:2
    33 https://www.geocaching.com/account/app/mainJS?v=PqCEbdDR_kqyZoajS3trXf0E92VGTtd1FAG3PTLrLL01:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    38 https://www.geocaching.com/account/app/mainJS?v=PqCEbdDR_kqyZoajS3trXf0E92VGTtd1FAG3PTLrLL01:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    485 https://www.geocaching.com/account/app/tou?v=_ewbPxQ8cCxRtmgLU7mFjQG_Nr7sYuXQZiNgOPWpPnE1:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    484 https://www.geocaching.com/account/app/tou?v=_ewbPxQ8cCxRtmgLU7mFjQG_Nr7sYuXQZiNgOPWpPnE1:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    checkDeferredModules https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    webpackJsonpCallback https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/tou?v=_ewbPxQ8cCxRtmgLU7mFjQG_Nr7sYuXQZiNgOPWpPnE1:1
mainJS:2:143949

 

and

 

Uncaught TypeError: Re.getStagingDomain is not a function
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    513 https://www.geocaching.com/account/app/signUpValidated?v=f8rhaNAFXEa6RF7pMZ7F6Y9RspHT0y09oz9F_R__mis1:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    512 https://www.geocaching.com/account/app/signUpValidated?v=f8rhaNAFXEa6RF7pMZ7F6Y9RspHT0y09oz9F_R__mis1:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    checkDeferredModules https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    webpackJsonpCallback https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/signUpValidated?v=f8rhaNAFXEa6RF7pMZ7F6Y9RspHT0y09oz9F_R__mis1:1
vendor:2:736198
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/vendor?v=3ABfI4zIdLByN7KP8euOmOpnlREH_vP3aOHPIiqa2Cw1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    513 https://www.geocaching.com/account/app/signUpValidated?v=f8rhaNAFXEa6RF7pMZ7F6Y9RspHT0y09oz9F_R__mis1:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    512 https://www.geocaching.com/account/app/signUpValidated?v=f8rhaNAFXEa6RF7pMZ7F6Y9RspHT0y09oz9F_R__mis1:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    checkDeferredModules https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    webpackJsonpCallback https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    <anonymous> https://www.geocaching.com/account/app/signUpValidated?v=f8rhaNAFXEa6RF7pMZ7F6Y9RspHT0y09oz9F_R__mis1:1

 

  • Upvote 1
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...and I just got a different error on another failure:

Uncaught (in promise) ChunkLoadError: Loading chunk 30 failed.
(error: https://www.geocaching.com/account/app/dist/drafts.82c6351f3dc8db66a234.js)
    requireEnsure https://www.geocaching.com/account/app/loader?v=y5dtdolMOQVQVsar8Ho3xmNlvAawYKlTMovR1WRgS1E1:1
    drafts https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    execute https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    route https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    loadUrl https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    any https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    loadUrl https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    start https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    onStart https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    triggerMethod https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    start https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    467 https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=y5dtdolMOQVQVsar8Ho3xmNlvAawYKlTMovR1WRgS1E1:1
    244 https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=y5dtdolMOQVQVsar8Ho3xmNlvAawYKlTMovR1WRgS1E1:1
    checkDeferredModules https://www.geocaching.com/account/app/loader?v=y5dtdolMOQVQVsar8Ho3xmNlvAawYKlTMovR1WRgS1E1:1
    webpackJsonpCallback https://www.geocaching.com/account/app/loader?v=y5dtdolMOQVQVsar8Ho3xmNlvAawYKlTMovR1WRgS1E1:1
    <anonymous> https://www.geocaching.com/account/app/mainJS?v=vgSt3QimGLyrZ1K4z5cCeq1hgMWY-DrUn5qiaG1tXZU1:2

 

  • Upvote 1
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For 2 days now on the new dashboard page only the top green bar and the left sidebar load, rest is blank

Also the Friends league page for reach the peak same thing

Using Window 10 and Firefox 95.0 and also same issue on Chrome browser

For what it's worth I am in Southern California on Spectrum wifi

 

Hope a solution happens

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The error message I see is:

 

Uncaught (in promise) ReferenceError: googletag is not defined
    _loader https://www.geocaching.com/account/app/dist/dashboard.b0c148ec364a07070183.js:1
    loadAd https://www.geocaching.com/account/app/dist/dashboard.b0c148ec364a07070183.js:1
    565 https://www.geocaching.com/account/app/dist/dashboard.b0c148ec364a07070183.js:1
    __webpack_require__ https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1
    t https://www.geocaching.com/account/app/loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1

it is in "dashboard.b0c148ec364a07070183.js:1:1621" which does not seem to get copied into the message.

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59 minutes ago, laantje said:

It just started working again with a Shift-F5 refresh for each page that failed previously. Thanks for the help.

Congratulation ;-)

It still doesn't work on my systems (desktop / laptop).

The GC app works on the smartphone, but the same error pattern shows up in the Chrome browser :-(

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Windows Pro Firefox 95

Yesterday, before updating Firefox, I got a lot of no top menu in the green pane, see Max and 99 post illustration above.  

I'm using "old dashboard" ( geocaching.com/my/default.aspx)  and it was working fine. 

 

Today,   Firefox update to current,  I see no  issues, account/dashboard seems okay.

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If its any help this is the error that I get in the Debug Console when I try loading the New Dashboard

 

dashboard.b0c148ec364a07070183.js:1 Uncaught (in promise) ReferenceError: googletag is not defined
    at _loader (dashboard.b0c148ec364a07070183.js:1)
    at Object.loadAd (dashboard.b0c148ec364a07070183.js:1)
    at Object.565 (dashboard.b0c148ec364a07070183.js:1)
    at __webpack_require__ (loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1)
    at __webpack_require__.t (loader?v=PQm-CSyiLp7wU40xm4eZOQiVqpmXJIKUW3Yfgzau7Vc1:1)
 

  • Helpful 1
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