Maps not working

[Stompy]

Another day and maps still not working:mad:

[Moun10Bike]

We have had no other reports of map issues since our Tuesday site update. What sort of problems are you encountering?

[+Gitchee-Gummee]

Working here... expanding, panning and creating Pocket Queries.

[+eaglegale]

Maps not working for me either. Map appears but no caches come up. Map is zoom-able and pan-able, but it just sits there waiting for a response from geocaching.com. Same in Firefox and Chrome.

 

I think that The K9 Crew are based in the UK*, as I am. Is it a UK specific issue?

 

* Just a few miles away I think.

Edited May 16, 2013 by eaglegale

[Moun10Bike]

We shifted the map tiles (specifically the cache overlays) to their own dedicated subdomain in the last release to help with performance. Could you try clearing your browser cache and cookies? It may be trying to access the tiles in the old location.

[+The A-Team]

We shifted the map tiles (specifically the cache overlays) to their own dedicated subdomain in the last release to help with performance.

The performance does seem a bit better (noting that I have never experienced the no-map-icons problem), but there are a couple of problems that are still occurring:

-Blank icons (the two in the image below should be smilies):

 

-Partially-loaded icons:

 

These don't happen all that often, but they're kind of annoying when they do occur.

[Stompy]

We have had no other reports of map issues since our Tuesday site update. What sort of problems are you encountering?

 

I have cleared my cache and cookies and still can't get the map to work. I've shut down, I've turned off my firewall and It either never loads the page at all and then firefox times out saying that the geocaching.com sever took too long to respond. or if it does load the map it doesn't display the map icons. The map page never seems to load completely. I've tried firefox, IE and chrome none work. I'm in the uk.

[+steben6]

The maps are not working for us either. We cleared our browser, re-booted computer with no difference. Using Windows 7 and IE9. Maps come up but there are no caches displayed. Please fix this!!

[+drjsherman]

Same here Maps are not displaying the Cache. I have deleted all of my cookies and cache. Still nothing.

[+scottyw]

Same thing here. Maps does not display the caches. Please look into it.

[+scottyw]

Well, now they've started working. Appreciate the quick fix if that's what happened.

[+ngrrfan]

May work for Scotty, but now they aren't showing any caches regardless of the zoom level.

[+teamroberts96]

Map is not working here either. Map comes up but no caches and no smileys...

[+teamroberts96]

Strangest thing. Now they are working!

[+baack40]

From Pocket query preview cannot map it. Goes to map of home location and just stays there. Grrrr Deleted cookies, rebooted etc. no luck

[+agentXr]

From Pocket query preview cannot map it. Goes to map of home location and just stays there. Grrrr Deleted cookies, rebooted etc. no luck

 

Same thing is happening to me. I'm gonna try to delete cookies again.

[+Gandalfrees]

Logged on today and all the page appears except the map I am based in the UK as well!!!

Seemed to have been getting better lately but just as I wanted to plan my caching for tomorrow - nothing

[+eaglegale]

Done the clearing thing and a hard refresh, but still not working this morning.

[+LooneyHouse]

I'm in the Uk and the maps aren't working for me today either. I can get the maps but no caches shown ANYWHERE:-(

[+eaglegale]

Bit more info...

 

I'm using Windows 7, but the caches also don't show up on my Android tablet running ICS. That's looking at the main website on my tablet, not using the Geocaching app.

Edited May 17, 2013 by eaglegale

[+Dame Deco]

No caches showing up on Maps--on my usual Dell PC in Firefox--I've never actually had this happen before, guess I'm lucky.

[+bisrosolan]

I'm in the United States and have been using both chrome and IE8. The map page opens, but there is no map or caches. I've cleared my caches and cookies and still can't get anything to work.

[+torkel72]

Cleaned my cache with CCleaner, and now it's working again.

[+Kacher82]

Cleaned my cache with CCleaner, and now it's working again.

Thanks for the tip. Downloaded CCleaner and ran it, now it's working. I was afraid deleting cookies would make me have to log in again, but it didn't.

My problem was the same as most on here. Maps loaded, but no caches. Works fine now.

[+eaglegale]

Downloaded CCleaner and ran it. Made no difference whatsoever, other than deleting my login cookies and map preferences...

 

Still no caches showing on maps.

 

What next?

[+Roman!]

From Pocket query preview cannot map it. Goes to map of home location and just stays there. Grrrr Deleted cookies, rebooted etc. no luck

 

I noticed this yesterday too and maps are not showing caches either.

[+Rennegades]

A number of ua cannot get pocket query mps. All that comes up is the map of all caches from home location. What can we do???

[Moun10Bike]

A number of ua cannot get pocket query mps. All that comes up is the map of all caches from home location. What can we do???

 

This is a JavaScript error that is specific to IE. We have identified the issue and will be correcting it. In the meantime, you can use another browser as a work-around.

 

The team is currently investigating the reports of no caches showing on the map.

[+The A-Team]

The team is currently investigating the reports of no caches showing on the map.

Is it possible that the problem is related to a session or something? Most of the time when people are reporting not seeing any icons, it starts working for them again after about 15 minutes. Just a thought.

[Moun10Bike]

The team is currently investigating the reports of no caches showing on the map.

Is it possible that the problem is related to a session or something? Most of the time when people are reporting not seeing any icons, it starts working for them again after about 15 minutes. Just a thought.

 

No, it's server related. We have 21 servers operating the site and in this case WEB-16 was misbehaving. The reason it might suddenly appear to start working for someone is that after a while they get moved to a new server.

[+Evil Durik]

I am unable to get any maps to load off of my pocket queries. It does not respond when I click on the map it link.

[Moun10Bike]

I am unable to get any maps to load off of my pocket queries. It does not respond when I click on the map it link.

 

Please see my response a couple of messages up - this is a JavaScript error specific to IE that we are addressing.

[+eaglegale]

"This is a JavaScript error that is specific to IE. We have identified the issue and will be correcting it. In the meantime, you can use another browser as a work-around."

 

I would politely disagree that it's only IE related. I use Firefox and Chrome and it doesn't work on either. I don't use IE.

[Stompy]

The team is currently investigating the reports of no caches showing on the map.

Is it possible that the problem is related to a session or something? Most of the time when people are reporting not seeing any icons, it starts working for them again after about 15 minutes. Just a thought.

 

No, it's server related. We have 21 servers operating the site and in this case WEB-16 was misbehaving. The reason it might suddenly appear to start working for someone is that after a while they get moved to a new server.

 

Hi Moun10Bike, any ETA on a fix? Going into the weekend here in UK without any map

[Moun10Bike]

"This is a JavaScript error that is specific to IE. We have identified the issue and will be correcting it. In the meantime, you can use another browser as a work-around."

 

I would politely disagree that it's only IE related. I use Firefox and Chrome and it doesn't work on either. I don't use IE.

 

My response was to the issue of PQ preview failing to show the area of the PQ and isolate the caches contained in the PQ. That is a JavaScript error specific to IE. The issue with no caches showing on the map at all was an issue with WEB-16, one of our 21 web servers, and has been corrected. All web servers are as of this moment properly rendering the cache overlay.

[Stompy]

My response was to the issue of PQ preview failing to show the area of the PQ and isolate the caches contained in the PQ. That is a JavaScript error specific to IE. The issue with no caches showing on the map at all was an issue with WEB-16, one of our 21 web servers, and has been corrected. All web servers are as of this moment properly rendering the cache overlay.

 

They still aren't working for me and several UK people, who have also posted on facebook so suggested they post here. All I get is a map no cache overlay. I've tried two seperate computers and both not rendering the map overlay so think you have another problem.

[+Raine]

K9 Crew, can you tell me a little bit about the setup you have? Browser, OS, do you know what a javascript console is and can you tell me if there is any error / warning messages?

 

Does this link work for you when you click on it?

[+Hoyland Hunters]

I tried to reply but not sure if it posted or not.

 

I can get the map and cache overlay but can not access the caches directly from this page. I have to write down the names of each cache and enter them on the hide and seek page individually to get the details up.

[+Raine]

Hoyland Hunters: same question for you, what browser? When you click on the caches, does the info window popup? Is it Google Maps or Leaflet

[Stompy]

K9 Crew, can you tell me a little bit about the setup you have? Browser, OS, do you know what a javascript console is and can you tell me if there is any error / warning messages?

 

Does this link work for you when you click on it?

http://tiles.geocach...ng?x=6&y=11&z=5

 

Hi Raine, no your link doesn't work. I'm using Windows 7. Firefox 20.0.1 when I click on maps page the map displays the egg timer spins around on the tab for ages and I get a message in the bottom of the screen saying connecting to geocaching.com then connecting to tiles01.geocaching.com some times its tiles03 or tiles04 then it times out.

[+Raine]

K9 Crew, can you tell me a little bit about the setup you have? Browser, OS, do you know what a javascript console is and can you tell me if there is any error / warning messages?

 

Does this link work for you when you click on it?

http://tiles.geocach...ng?x=6&y=11&z=5

 

Hi Raine, no your link doesn't work. I'm using Windows 7. Firefox 20.0.1 when I click on maps page the map displays the egg timer spins around on the tab for ages and I get a message in the bottom of the screen saying connecting to geocaching.com then connecting to tiles01.geocaching.com some times its tiles03 or tiles04 then it times out.

 

I don't know your skill level for computers is so if this is too much let me know.

 

Open a command window and type tracert tiles.geocaching.com and paste the results in to a private message to me or email me at raine@geocaching.com

 

Thanks!

[+Hoyland Hunters]

Thanks for reply. I get the caches mapped up, place the icon over the cache to go to its details. The little hand appears and you can see it press but does not then go on to load the cache page it just stays on the maps.

I use internet explorer on my computer.

[Stompy]

K9 Crew, can you tell me a little bit about the setup you have? Browser, OS, do you know what a javascript console is and can you tell me if there is any error / warning messages?

 

Does this link work for you when you click on it?

http://tiles.geocach...ng?x=6&y=11&z=5

 

Hi Raine, no your link doesn't work. I'm using Windows 7. Firefox 20.0.1 when I click on maps page the map displays the egg timer spins around on the tab for ages and I get a message in the bottom of the screen saying connecting to geocaching.com then connecting to tiles01.geocaching.com some times its tiles03 or tiles04 then it times out.

 

I don't know your skill level for computers is so if this is too much let me know.

 

Open a command window and type tracert tiles.geocaching.com and paste the results in to a private message to me or email me at raine@geocaching.com

 

Thanks!

 

Hi Raine, results have been emailed to you, thanks for your help

[Stompy]

K9 Crew, can you tell me a little bit about the setup you have? Browser, OS, do you know what a javascript console is and can you tell me if there is any error / warning messages?

 

Does this link work for you when you click on it?

http://tiles.geocach...ng?x=6&y=11&z=5

 

Just tried the link again and it worked this time but the main map still isn't

[Stompy]

Thank you Raine for all your help yesterday on email. This morning I tried several more things but eventually pinned it down to my routers firewall. As soon as I turned it off it started working again, fingers crossed it will continue to work. I have a belkin router it's quite old now but don't know why it has suddenly began misbehaving.

[+eaglegale]

Glad K9 crew is Ok now, but I'm not.

 

I tried the tracert thing, but as soon as it completes the window disappears so I can't copy and paste it!

 

Ideas?

 

K9 Crew's fix: Is it a good idea to run without a firewall?

Edited May 18, 2013 by eaglegale

[Stompy]

Glad K9 crew is Ok now, but I'm not.

 

I tried the tracert thing, but as soon as it completes the window disappears so I can't copy and paste it!

 

Ideas?

 

K9 Crew's fix: Is it a good idea to run without a firewall?

 

Hi eaglegale, in the command window after running tracrt, right click and select "mark" then you will be able to highlight the text and then ctrl-c and ctrl-v into a notepad to email.

 

Re the firewall, I have a firewall on my router and a firewall on my anti virus and have windows defender running so think that I'm protected.

 

If I were you i'd try turning off your router firewall to see if that is the same cause to the problem. For a short time whilst you test gc.com you should be ok. I tried turning off webroot first and still no map. I then turned off my router firewall and bingo instantly fixed it. I knew it had to be something like that as it was the only think common in my house for two seperate PC's that would not display maps.

 

good luck

[dollevinnetje]

I'm having problems with the maps too, At first averything seems fine but as soon as i try to move the map or zoom on it tha Map starts flashing and won't work again. Have this problem on different computers. All using IExplorer and Windows7 and on my ipad using safari ( no not the app just normal internet with safari).

Removed cookies and problems stays. Tried several days now.

 

Can you help?

[+camper248]

still not working

[+eaglegale]

I now know why tracert was vanishing. It's because I ran it as a direct command in the run box rather than opening a CMD window. Opening a CMD window works. Don't know what tracert results mean though...

 

I too have a Belkin router. I tried to disable the firewall and it simply hung, then gives me a page saying that, "The server sent no data". However, despite this message it actually has disabled the firewall, and "lo and behold" the maps are now working!

 

The question is, should I now enable the router firewall again? It seems to me that it's a problem with the updates to the geocaching.com website, and not a problem with the router. Logically there is something about the website that the firewall doesn't like?

Edited May 18, 2013 by eaglegale