+Cache O'Plenty Posted August 12, 2009 Share Posted August 12, 2009 Is the e-mail server stuck again? I haven't received any Groundspeak e-mail since yesterday. I disabled and enabled a cache that I own and never received copies of those notices. Also, PQs didn't arrive last night although the site reports they were generated. I use Comcast and have never had any e-mail throttled by them. Link to comment
+thefoods Posted August 12, 2009 Share Posted August 12, 2009 I can't get pocket queries also? Tried 3 different ones and they still haven't come. Is the e-mail server stuck again? I haven't received any Groundspeak e-mail since yesterday. I disabled and enabled a cache that I own and never received copies of those notices. Also, PQs didn't arrive last night although the site reports they were generated. I use Comcast and have never had any e-mail throttled by them. Link to comment
Motorcycle_Mama Posted August 12, 2009 Share Posted August 12, 2009 Working fine for me (Cox.net email). I've been getting publication and found notices all day and I just ran a PQ and got the email immediately. Link to comment
+jmonti Posted August 12, 2009 Share Posted August 12, 2009 I too have not received any e-mail (including PQs) since around noon on 8/11. Though I have received e-mails from other sources. Link to comment
+larryc43230 Posted August 12, 2009 Share Posted August 12, 2009 Working fine for me (Cox.net email). I've been getting publication and found notices all day and I just ran a PQ and got the email immediately. Count me in as one of those who isn't getting any mail from Groundspeak. I haven't received anything from them since yesterday morning. This includes Watch List notifications and owner notifications. About 11:00 this morning EDT, I ordered up five pocket queries. From all appearances they ran (the lines in the table are bolded and the "Last Generated" entries indicate they were generated), I simply never received them. Before anyone asks, it's not my ISP (Insight Communications/RoadRunner) and it isn't my spam filter, I've checked all those possibilities already. --Larry Link to comment
+Gitchee-Gummee Posted August 12, 2009 Share Posted August 12, 2009 check http://forums.Groundspeak.com/GC/index.php?showtopic=228953, maybe they started early Link to comment
+todd300 Posted August 12, 2009 Share Posted August 12, 2009 Same here. No PQ's or notifications since Monday and I use Road Runner. My notification radius area is normally very busy with 50 plus notices a day, more if there is an event in the area. Link to comment
+Cache O'Plenty Posted August 12, 2009 Author Share Posted August 12, 2009 (edited) check http://forums.Groundspeak.com/GC/index.php?showtopic=228953, maybe they started early I like that they published such a notice. But, even if they started early, that doesn't explain the 24 hours of no mail. And, from what this notice said, the GC.com website should be down too. It's not at the moment. (nor is this forum site). And, oh by the way, not receiving forum notices either. Same set of servers???? Edited August 12, 2009 by Cache O'Plenty Link to comment
+Gitchee-Gummee Posted August 12, 2009 Share Posted August 12, 2009 Dunno. I am about as computer savy as a dead fish. Just thought......... ha, what was it I was thinking? Seem to have forgotten. Link to comment
+larryc43230 Posted August 12, 2009 Share Posted August 12, 2009 And, oh by the way, not receiving forum notices either. Same set of servers???? I just now confirmed I'm not receiving forum notifications, either. --Larry Link to comment
+jhauser42 Posted August 12, 2009 Share Posted August 12, 2009 I'll add that I did not get my PQ emails either. The server says they ran at about 3:17 am. I have emailed the site through the contact us link, but have not gotten a respose. Joe Link to comment
+beejay&esskay Posted August 12, 2009 Share Posted August 12, 2009 My Gmail account is receiving watchlist and bookmark notifications with no problems. PQs received this morning, as usual. Link to comment
+MickEMT Posted August 12, 2009 Share Posted August 12, 2009 I'm not getting any of my PQ's, notices, or even emails through the site. I'm using Roadrunner. Link to comment
+StarBrand Posted August 12, 2009 Share Posted August 12, 2009 I've received several today - one in the last 20 minutes. I use my own server. Seems fine. Link to comment
+larryc43230 Posted August 12, 2009 Share Posted August 12, 2009 I've received several today - one in the last 20 minutes. I use my own server. Seems fine. This phenomenon seems to occur almost every time there's a problem with mail delivery from Groundspeak servers: Only a subset of users is affected, while others aren't. This is the first time, after more than three years of using the site and the forums, that the problem has bitten me. It makes me wonder whether accounts might be somehow divvied up among multiple servers so that, at least with some incidents, only some users are affected while the lucky ones aren't. Whatever's going on, I hope it's resolved soon; I leave first thing tomorrow morning for an out-of-state trip, and if I don't get the pocket queries I requested early today, there will be no (or very little) caching on this trip. --Larry Link to comment
+todd300 Posted August 12, 2009 Share Posted August 12, 2009 (edited) I use Road Runner also. No notifications or PQ's. I set up a gmail account and set one notification of an active cache area and right off the bat, finds and DNF's notifications started coming in. So I think it's a Road Runner problem, not a GC.Com problem. Hopefully this gets resolved soon. I hate web based e-mail and prefer to use my Road Runner e-mail with Thunderbird as my client. Edit: I just configured Thunderbird to use with Gmail. Works like a charm. I will send some duplicate notifications to Road Runner so I'll know when that address starts working again. It's all good now. Gmail is your friend. Edited August 12, 2009 by todd300 Link to comment
+Mighty_Mo Posted August 13, 2009 Share Posted August 13, 2009 I use Road Runner also. No notifications or PQ's. I set up a gmail account and set one notification of an active cache area and right off the bat, finds and DNF's notifications started coming in. So I think it's a Road Runner problem, not a GC.Com problem. Hopefully this gets resolved soon. I hate web based e-mail and prefer to use my Road Runner e-mail with Thunderbird as my client. Edit: I just configured Thunderbird to use with Gmail. Works like a charm. I will send some duplicate notifications to Road Runner so I'll know when that address starts working again. It's all good now. Gmail is your friend. I also use Road Runner and I got my (3) PQs this morning but I asked for one this evening 2 hours ago. No email yet. They say it is generated. Is there a way to get the PQ directly from their server? Link to comment
+Cache O'Plenty Posted August 13, 2009 Author Share Posted August 13, 2009 Follow-up: I contacted RoadRunner via e-mail and received a response. Of course, their initial response is for me to check all of my settings on my RoadRunner account to assure geocaching.com is not blocked (it isn't). I've responded to them with the results and now await their next step. Link to comment
Elias Posted August 13, 2009 Share Posted August 13, 2009 I just noticed this thread as I was about to take the network down for maintenance. At quick glance, I don't see any issues with the mail server. There is a little more queued email on the server than normal, but nothing alarming. I'll look into this as soon as the network maintenance is completed. Elias Link to comment
Elias Posted August 13, 2009 Share Posted August 13, 2009 Road Runner has added us to their internal blacklist for some reason and they are rejecting all mail we try to send to them. This is the current result from their lookup tool: Road Runner Block Query Results For 66.150.167.157 Current Road Runner Block Report for IP address: 66.150.167.157 Date of Report: Thu Aug 13 01:37:20 EDT 2009 DNS Reverse (i.e., PTR record) Lookup : signal.Groundspeak.com Cloudmark Sender Intelligence : Not blocked by this list Spamhaus (ZEN) : Not blocked by this list Return Path Sender Score Reputation Score : 55 Return Path Sender Score Blacklist : Not blocked by this list MAPS RBL-Plus : Not blocked by this list Road Runner Internal Name-Based Block : Not blocked by this list Road Runner Internal IP Address-Based Block : Mail Refused - 66.150.167.157 No historical record of Road Runner Internal IP Address-Based block of 66.150.167.157 I've followed the link on this page to request removal, but the message says that it could take up to 10 hours for removal. For those of you with Road Runner accounts, you may want to contact Road Runnner Support to see if you can have the removal request expedited. Elias Link to comment
+Cache O'Plenty Posted August 13, 2009 Author Share Posted August 13, 2009 (edited) I received an e-mail response from RoadRunner directing me to their security site (apparently the same site above). Fortunately, I had your IP address to use for the search! It had a "Request Removal for this IP" link which I clicked. Maybe if they get enough clicks....... I also sent an update with the above info to the contact that responded to my initial e-mail complaint. We will see..... Edited August 13, 2009 by Cache O'Plenty Link to comment
+kf4oox Posted August 13, 2009 Share Posted August 13, 2009 So this explains why I have not email from you. This is not very good for customer relations. But then again they do not care about having good customers otherwise they would not have blocked Groundspeak. I now have to go to work and have no internet so there is nothing I can do for the next 9 hours. When I get back I will fire something off to them. Thanks kf4oox - Paul Link to comment
+beejay&esskay Posted August 13, 2009 Share Posted August 13, 2009 Get Gmail. If you really like RoadRunner for other reasons, you can have all your Gmail automatically forwarded to RoadRunner. Link to comment
+jhauser42 Posted August 13, 2009 Share Posted August 13, 2009 (edited) I also was directed to the security.rr.com website as the person on the phone was about useless. I got the same results as above, but as of this morning it is saying the IP is not blocked. Joe Edited August 13, 2009 by jhauser42 Link to comment
+HercJerkandCo Posted August 13, 2009 Share Posted August 13, 2009 Both yesterday and today I failed to receive querys emailed to my roadrunner.com accont. However I did receive site log emails. Interesting because the sender is noreply@geocaching.com for both. Today I built a new query using my gmail account and received the query within minutes. Link to comment
+jmonti Posted August 13, 2009 Share Posted August 13, 2009 As of 10AM EDT this morning I appear to be getting e-mails again... Link to comment
+dakboy Posted August 13, 2009 Share Posted August 13, 2009 Get Gmail. If you really like RoadRunner for other reasons, you can have all your Gmail automatically forwarded to RoadRunner. With all the free and cheap email hosting that's available, I can't understand why anyone would tie their email to their ISP. Changing your email address is more time-consuming than changing your home address. RoadRunner is my pipe to get online - that's all. I make use of none of their other "services", for various reasons. Link to comment
+Cache O'Plenty Posted August 13, 2009 Author Share Posted August 13, 2009 (edited) Seems the block has been lifted. I received my first "noreply@Groundspeak.com" e-mail at 6:48 am today. And have received several more since then. Of course, that's would be after PQs were generated and sent so I've now lost two days worth of PQs. And my weekly "My Finds". Bad timing. Oh well, I'll be back on track in a few days. However, I do have a small offline database for my area so I'm not totally dead in the water. But glad I wasn't planning a trip out of the area. As for which e-mail provider to use, they all practice "blocking" to some extent. It's just that this time it was RoadRunner. RoadRunner had never been an issue in the four years I've used it. This thread started just yesterday at 10:45 am and it was fixed less than 24 hours later. Pretty quick in my mind. Edited August 13, 2009 by Cache O'Plenty Link to comment
+StarBrand Posted August 13, 2009 Share Posted August 13, 2009 ...As for which e-mail provider to use, they all practice "blocking" to some extent. It's just that this time it was RoadRunner. RoadRunner had never been an issue in the four years I've used it. ... Use your own email server. Link to comment
+kf4oox Posted August 13, 2009 Share Posted August 13, 2009 While at work I called and after talking to a couple of people who finally put me to National Tech support. That person had a hard time understanding what I was talking about. After about 10 mins of her trying to get me to check this and that I got through to her as to what was going on. So after some talking and me complaining I now have some money coming off of my bill. I told them that I consider this the same thing as someone getting into my mail box and stilling my US Post Office mail. I am glad this is fixed as I now have my PQs and Notifies to read. Thanks kf4oox - Paul Link to comment
+dakboy Posted August 13, 2009 Share Posted August 13, 2009 So after some talking and me complaining I now have some money coming off of my bill. I told them that I consider this the same thing as someone getting into my mail box and stilling my US Post Office mail. You own your physical mailbox (plus, it's a federal offense to tamper with it). Read your fine print - no such protections on your email account. Your ISP owns it. Link to comment
+MickEMT Posted August 14, 2009 Share Posted August 14, 2009 Road Runner has added us to their internal blacklist for some reason and they are rejecting all mail we try to send to them. This is the current result from their lookup tool: Road Runner Block Query Results For 66.150.167.157 Current Road Runner Block Report for IP address: 66.150.167.157 Date of Report: Thu Aug 13 01:37:20 EDT 2009 DNS Reverse (i.e., PTR record) Lookup : signal.Groundspeak.com Cloudmark Sender Intelligence : Not blocked by this list Spamhaus (ZEN) : Not blocked by this list Return Path Sender Score Reputation Score : 55 Return Path Sender Score Blacklist : Not blocked by this list MAPS RBL-Plus : Not blocked by this list Road Runner Internal Name-Based Block : Not blocked by this list Road Runner Internal IP Address-Based Block : Mail Refused - 66.150.167.157 No historical record of Road Runner Internal IP Address-Based block of 66.150.167.157 I've followed the link on this page to request removal, but the message says that it could take up to 10 hours for removal. For those of you with Road Runner accounts, you may want to contact Road Runnner Support to see if you can have the removal request expedited. Elias I did follow the link this AM, of course, they unblocked Groundspeak in time for me to get one PQ. Any chance we could get out PQ's re run? Link to comment
+kf4oox Posted August 14, 2009 Share Posted August 14, 2009 So after some talking and me complaining I now have some money coming off of my bill. I told them that I consider this the same thing as someone getting into my mail box and stilling my US Post Office mail. You own your physical mailbox (plus, it's a federal offense to tamper with it). Read your fine print - no such protections on your email account. Your ISP owns it. Yes I know. That is why I said I CONSIDER it that way. We also pay them to deliver email and other digital information to us. They failed on that. But anyway I got money off of my bill. So that speaks load. kf4oox - Paul Link to comment
+dakboy Posted August 14, 2009 Share Posted August 14, 2009 We also pay them to deliver email and other digital information to us. They failed on that.Guess what - the contract allows them to fail, with minimal recourse for you (you don't have an SLA that they're held to, do you?). Your ISP guarantees nothing. They can and will refuse any email or service they wish (did your bill go down when they discontinued their NNTP service? Nope - you were paying for it before, now you're getting less service, for the same monthly rate). Money off your bill is just to placate you & keep you coming back, instead of ditching them for another ISP (except in most places in the US, there's no choice in broadband in the first place). Link to comment
+Team Cotati Posted August 14, 2009 Share Posted August 14, 2009 So after some talking and me complaining I now have some money coming off of my bill. I told them that I consider this the same thing as someone getting into my mail box and stilling my US Post Office mail. You own your physical mailbox (plus, it's a federal offense to tamper with it). Read your fine print - no such protections on your email account. Your ISP owns it. Yes I know. That is why I said I CONSIDER it that way. We also pay them to deliver email and other digital information to us. They failed on that. But anyway I got money off of my bill. So that speaks load. kf4oox - Paul How much did they take off your bill? Link to comment
+Team Cotati Posted August 14, 2009 Share Posted August 14, 2009 (edited) Seems the block has been lifted. I received my first "noreply@Groundspeak.com" e-mail at 6:48 am today. And have received several more since then. Of course, that's would be after PQs were generated and sent so I've now lost two days worth of PQs. And my weekly "My Finds". Bad timing. Oh well, I'll be back on track in a few days. However, I do have a small offline database for my area so I'm not totally dead in the water. But glad I wasn't planning a trip out of the area. As for which e-mail provider to use, they all practice "blocking" to some extent. It's just that this time it was RoadRunner. RoadRunner had never been an issue in the four years I've used it. This thread started just yesterday at 10:45 am and it was fixed less than 24 hours later. Pretty quick in my mind. Use gmail or msn.com's hotmail. Edited August 14, 2009 by Team Cotati Link to comment
Recommended Posts