+tomturtle Posted June 7, 2020 Share Posted June 7, 2020 The website keeps asking me to log in. When I do, it will show my user name like I am logged in, but if I try to do anything like look at a cache page, it tells me I have to log in again. Anyone else having this problem? Quote Link to comment
Frau Potter Posted June 7, 2020 Share Posted June 7, 2020 10 minutes ago, tomturtle said: The website keeps asking me to log in. When I do, it will show my user name like I am logged in, but if I try to do anything like look at a cache page, it tells me I have to log in again. Anyone else having this problem? The engineers are working on a solution. Thank you for your patience. 1 Quote Link to comment
+tomturtle Posted June 7, 2020 Author Share Posted June 7, 2020 Just tried it again and I was able to get in and log the couple of caches I found today. Looks like it is working for now. Quote Link to comment
+ivss_xx Posted June 7, 2020 Share Posted June 7, 2020 I've had website issues since yesterday. Have managed to log a few caches but mostly it has been just loading veeery slowly or not at all. Not really working right now. Quote Link to comment
+IDILIO49 Posted June 7, 2020 Share Posted June 7, 2020 Same issue here. After some tries was not able to login again... Quote Link to comment
Frau Potter Posted June 7, 2020 Share Posted June 7, 2020 We are having problems with the website again (on Sunday this time) and are seeking a solution. 1 Quote Link to comment
+Rhino34 Posted June 7, 2020 Share Posted June 7, 2020 6 minutes ago, Frau Potter said: We are having problems with the website again (on Sunday this time) and are seeking a solution. Same here. Sometimes it will let me log in but when I try to do anything on the site it takes me back to the error page and tells me I need to log in Quote Link to comment
+8142009 Posted October 20, 2020 Share Posted October 20, 2020 I have had website problems too. When I became a premium member it made me on the app but on the website it still says I am a basic member and only gives me the basic features Quote Link to comment
+TriciaG Posted October 20, 2020 Share Posted October 20, 2020 1 hour ago, 8142009 said: I have had website problems too. When I became a premium member it made me on the app but on the website it still says I am a basic member and only gives me the basic features Try logging out, then back in. 1 Quote Link to comment
+IceColdUK Posted October 21, 2020 Share Posted October 21, 2020 12 hours ago, 8142009 said: I have had website problems too. When I became a premium member it made me on the app but on the website it still says I am a basic member and only gives me the basic features According to your profile, you are still a Basic member. Are you logged onto the App with the same Id? 1 Quote Link to comment
+IceColdUK Posted October 23, 2020 Share Posted October 23, 2020 3 hours ago, 8142009 said: yes Strange. Your website profile is still showing ‘Basic’. What do you see if you click Profile on the App? 1 Quote Link to comment
+8142009 Posted October 24, 2020 Share Posted October 24, 2020 I see premium member 316 finds 5 hides 2 favorites joined 9/22/20 Quote Link to comment
+Max and 99 Posted October 24, 2020 Share Posted October 24, 2020 20 minutes ago, 8142009 said: 9/22/19 It's still showing basic to me. Quote Link to comment
+ecanderson Posted October 24, 2020 Share Posted October 24, 2020 (edited) @8142009 Have a look at our two profiles, even in the 'old view', and draw the comparison. Now, what do you see on your end in your public profile when you view it??? Edited October 24, 2020 by ecanderson Quote Link to comment
+Max and 99 Posted October 24, 2020 Share Posted October 24, 2020 On 10/20/2020 at 3:05 PM, 8142009 said: I have had website problems too. When I became a premium member it made me on the app but on the website it still says I am a basic member and only gives me the basic features How did you become a premium member? Quote Link to comment
+IceColdUK Posted October 24, 2020 Share Posted October 24, 2020 5 hours ago, 8142009 said: I see premium member 316 finds 5 hides 2 favorites joined 9/22/20 Curiouser and curiouser! If you haven’t done so already, I’d delete the app, reinstall and login again. I’d also log out and back in to the website. Then (assuming no miracle fix) I’d contact HQ directly. Quote Link to comment
+8142009 Posted October 29, 2020 Share Posted October 29, 2020 @IceColdUK Well I have done both and neither worked. @Max and 99 I became one on the geocaching app. Not Cachely, but the Geocaching app Quote Link to comment
+8142009 Posted October 29, 2020 Share Posted October 29, 2020 @ecanderson My end still says basic Quote Link to comment
+cerberus1 Posted October 29, 2020 Share Posted October 29, 2020 (edited) 24 minutes ago, 8142009 said: My end still says basic This is an odd thing. Have you contacted Geocaching HQ with this issue ? Sure you logged in/out of everything ? By your profile, it does still say basic member. Even phone users we know who never entered the site showed premium on their profile. Contact HQ. Edited October 29, 2020 by cerberus1 Quote Link to comment
+Max and 99 Posted October 29, 2020 Share Posted October 29, 2020 44 minutes ago, 8142009 said: @IceColdUK Well I have done both and neither worked. @Max and 99 I became one on the geocaching app. Not Cachely, but the Geocaching app That doesn't quite answer the question. How did you become a premium member, how did you pay for it? Quote Link to comment
+8142009 Posted October 29, 2020 Share Posted October 29, 2020 oh I payed the $29.99 a year plan Quote Link to comment
+Max and 99 Posted October 29, 2020 Share Posted October 29, 2020 7 minutes ago, 8142009 said: oh I payed the $29.99 a year plan That helps! I've never paid thru the app, so I don't understand that part. Who did you pay? Geocaching directly, or the Google app? I've only ever paid thru Geocaching.com. Do you have a receipt? I promise that all these questions we're asking, and your responses, will help others who may experience the same problem! If you have proof, definitely contact Geocaching HQ. You can reach them thru the Contact Us link at the bottom of every page on the Geocaching website. Regardless, please keep us posted! We're invested in this mystery now! Quote Link to comment
+niraD Posted October 29, 2020 Share Posted October 29, 2020 1 hour ago, 8142009 said: I became one on the geocaching app. Not Cachely, but the Geocaching app Are you authenticating the same way on the app as you are on the web site? It sounds to me like you might be authenticating with one account on the app (or perhaps with your Facebook account), and with a different account on the web site. Regardless, no one here on the forums can do anything about it. You need to contact Groundspeak. Quote Link to comment
+Max and 99 Posted October 29, 2020 Share Posted October 29, 2020 2 hours ago, 8142009 said: @IceColdUK Well I have done both and neither worked. @Max and 99 I became one on the geocaching app. Not Cachely, but the Geocaching app I looked up paying for a premium membership on the app and it's actually through Google Play. At least that was my understanding. Not thru Geocaching.com Geocaching Help Center is the place to go. Quote Link to comment
+8142009 Posted October 29, 2020 Share Posted October 29, 2020 ok thanks. I just really want to get my moneys worth. I can contact the geocaching.com help center if it does not work but if I cancel my subscribtion and then renew it on the website, it may work. Thank you fellow cachers for this help in the mysterious mystery. (Should be a cache lol) Quote Link to comment
+8142009 Posted October 29, 2020 Share Posted October 29, 2020 @niraD sorry but I do not use Facebook and I use the same account Quote Link to comment
+Max and 99 Posted November 3, 2020 Share Posted November 3, 2020 On 10/29/2020 at 6:34 PM, 8142009 said: ok thanks. I just really want to get my moneys worth. I can contact the geocaching.com help center if it does not work but if I cancel my subscribtion and then renew it on the website, it may work. Thank you fellow cachers for this help in the mysterious mystery. (Should be a cache lol) The suspense is killing me! 1 Quote Link to comment
+hzoi Posted November 3, 2020 Share Posted November 3, 2020 (edited) On 6/6/2020 at 8:57 PM, tomturtle said: The website keeps asking me to log in. When I do, it will show my user name like I am logged in, but if I try to do anything like look at a cache page, it tells me I have to log in again. Anyone else having this problem? It seems this bug, or a similar one, may have returned. I was in the middle of trying to download pocket queries when I was suddenly logged out of the site. I have yet to be able to log back in. edit: of course, as soon as I post about it, I am able to log in. Never mind. Edited November 3, 2020 by hzoi 1 Quote Link to comment
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