Jump to content
Sign in to follow this  
Followers 5
bliss-chris

logs keep disappearing: app vs. website

Recommended Posts

Hi there! I got a problem, for which I found a thread on the website discussion, but maybe it's more an app issue. Therefore I'd like to report it here, too.

 

I'm caching and logging with the official Android app and the logs keep disappearing. I described it here: https://forums.geocaching.com/GC/index.php?/topic/348244-log-entries-have-disappeared/

Can you probably help me?

Share this post


Link to post

I have noticed the same thing. 

Today I visited and logged 30+ caches, and none are shown on the webpage/statistics. They are shown "yellow" on my android, but not on the webpage. Not are they shown as field notes or anything else. I did not use any thing else but the Geocaching-app to make the logs. 

 

 

Share this post


Link to post

Sounds like just the same problem. Caches logged with the app, but not showing on the webpage. What do you mean with they're "yellow" on android?

Share this post


Link to post

Yep. Yesterday I had to use my phone to search for a cache. Logged it as a draft because I was out of good cell range, but when I got back into town, I submitted it. In the App, it shows up as logged, though the log doesn't show up in the activity. I can't write another log in the app. My log does not appear on the website.

Share this post


Link to post
3 hours ago, Mineral2 said:

Yep. Yesterday I had to use my phone to search for a cache. Logged it as a draft because I was out of good cell range, but when I got back into town, I submitted it. In the App, it shows up as logged, though the log doesn't show up in the activity. I can't write another log in the app. My log does not appear on the website.

After you save a log as a draft, you need to go to the Drafts page on the web site to convert the draft into a real log:
https://www.geocaching.com/account/drafts

  • Helpful 2

Share this post


Link to post
Posted (edited)

Do you have to do it like this, save it as draft in the app and then finalize the log on the webpage? In this case I would like to request to remove the possibility to turn a saved draft into a real log from the app, because that doesn't seem to work reliably and is probably not even supposed to work.

Edited by bliss-chris

Share this post


Link to post

Or what about this: I mean , does the draft/log handling in the app usually work, but just not always for all app users? Does anybody have good experiences with this way of logging?

 

Share this post


Link to post

It has worked fine in the past. Currently, it's out of sync with the website.

Share this post


Link to post
Posted (edited)

Ok, this is a bug and niraD just showed us a way to work around it. Thanks! It's definitely an option.

I was confused.  ;)

image.png.c7e93d72b69816e37fc4994b0ce7d941.png

Edited by bliss-chris

Share this post


Link to post

Considering that my usual MO is to upload field notes (drafts) from my GPS when I get home, saving as draft and submitting from the website is an acceptable workaround (For me) for the moment. But that may not work for everyone, so this bug does need to be fixed. I did some testing and a log posted from the app without first being saved as a draft does post to the system as intended. So if you're a phone cacher and you are in service, post your logs right away. If you're out of service, save a draft and when you're back in service, log onto the website with your phone's browser or at home on your PC/laptop and submit the draft as a log.

  • Helpful 1

Share this post


Link to post

Hi, I keep losing logs on the app too. It did it again today.  I Log it from my phone while in the field. It shows as a smilie. If I hit "log" again the "found" option is no longer available, but if I go to the website, they haven't been updated. I have to then log them on the website. If I don't go to the website to upload them, 48 hours later the smilies disappear from the app.

When I've saved them as drafts, try to upload them, it says its successful, draft vanishes. Same thing happens, no log on the website and my finds don't go up. 

 

If the website was easier to use on my phone, I'd just use that. But after the recent changes, it's very awkward. 

Share this post


Link to post
57 minutes ago, DragonflyC79 said:

Hi, I keep losing logs on the app too. It did it again today.  I Log it from my phone while in the field. It shows as a smilie. If I hit "log" again the "found" option is no longer available, but if I go to the website, they haven't been updated. I have to then log them on the website. If I don't go to the website to upload them, 48 hours later the smilies disappear from the app.

When I've saved them as drafts, try to upload them, it says its successful, draft vanishes. Same thing happens, no log on the website and my finds don't go up. 

 

If the website was easier to use on my phone, I'd just use that. But after the recent changes, it's very awkward. 

So you're experiencing the log loss with all logs, not just those saved as drafts first?

This may be the "easiest" workaround until this gets fixed. Save your logs as a draft. Then open the website on your phone and go to drafts. Then open each draft and submit. It's awkward. It sucks. If you have a regular computer at home, you could then log your drafts from the computer.

You can also try a 3rd party app. GC Droid has been a nice option. I don't remember if it  grabs drafts from the server, but you can directly log your caches from the app.

Share this post


Link to post

Hello !

 

I confirm there is a bug, here.

I log, I have the smiley, I don't have my "log comment", and I can't log again.

I will try the draft thing, but if you could fix it, it should be great !

All was working perfectly on saturday. And not working on sunday.

 

Thanks for your help.

 

Damien

Share this post


Link to post
On 5/19/2019 at 11:37 AM, Mineral2 said:

So if you're a phone cacher and you are in service, post your logs right away. If you're out of service, save a draft and when you're back in service, log onto the website with your phone's browser or at home on your PC/laptop and submit the draft as a log.

 

I've always used my Andoid phone to geocache.  And I don't like logging directly on the phone (I make too many mistakes when typing in my descriptive logs!)  In service or not, I make a few notes and save a draft on the phone for each cache found.  Once I'm at home and sitting in front of my laptop, I log into the website, and pull up my drafts and complete each log and post it from the drafts I made.

 

Using this method, I haven't seemed to have any issues with logs/find count/smilies syncing between the website and the app, except maybe a short delay (a matter of an hour or so?) between converting the draft to a posted Found It log on the website and the phone app showing it as a smilie.  My logs show up in the app, but the icon doesn't always update to match right away.

  • Upvote 1
  • Helpful 1

Share this post


Link to post
Posted (edited)

The delay between website and app might be interesting. I'll try again with logging on the phone and checking the website a day or two later. 

I also tend to like logging with my PC more, but when I don't have a PC e.g when I'm vacation, I'd also like to log with the app.

Edited by bliss-chris

Share this post


Link to post

Okay, several hours is not enough obviously. It happened again today.  :-)

So, we've found a bug. How does this work here now, will somebody file a problem report, trouble ticket or something?

Share this post


Link to post

Well, we hope someone from HQ is listening in. Often they are, even though they don't always make their presence known.

Share this post


Link to post

Hi all, I am also having a problem with drafts on the app disappearing. I save them with a few bits of key info about the cache so I can remember it down the line to finish logging. Usually it is a few days after saving a draft and I go back and there are a few less drafts there than the day before, so I don't really notice. They are still saved on the website, but no longer appear on the app. This is frustrating as I struggle to remember caches from over a month ago to finish these drafts of the website. 

Share this post


Link to post

Hi ilukaperi! It's interesting to hear that even drafts disappear from the app. Disappearing drafts is new as compared to logged caches disappearing. It's good they're still available on the website, but still this is a bug that I think must be solved.

 

HQ, can somebody please take care?

Share this post


Link to post

This has happened to me while i was on holiday and i've lost about 5-10 logs that i couldn't remember exactly... please fix this issue asap

Share this post


Link to post

 

Hello,

 

Same problem for me, I was not noticed right away because usually I log in draft on the spot, then validate drafts with the PC .. I also have a lot of problems with the images that do not happen every time.

Share this post


Link to post

First, sorry for my english, I'm french and not very good in english, particularly to write it.

 

Since few days I have the same problem. I went in holydays without computer so I use the App. Fist days no problem. I log in draft and I transform it in real log with the app few days later (when I have phone network). But since 3 days, I'll do the same: draft and few hours later real log. But I lose all of them! On the app I saw during 48 hours the yellow smiley and I can't log it again but I can't see the log on the website and after all disapear...

 

Not funny at all !! I hope this bug will be fix in a very short time

Share this post


Link to post

I've got exactly the same problem.  Had a day when I saved all my caches as drafts and then edited and submitted of the Android App.  All show as finds/DNFs on my app, can't edit, have smileys/frowns on my app.  Nothing showing on website.

 

Please fix!

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
Followers 5

×