In App Messaging Doesn’t Work

[+SafariBabe]

When I try to send a message to another cacher from inside the app, the message fails. I get the following message:

Message failed to send.

 

I use the iOS version of the app. Please advise. 

[Keystone]

I moved this thread from the Geocaching.com Website Bug Reporting Forum.

[+Max and 99]

5 minutes ago, SafariBabe said:

To where?

Official Geocaching Apps.

[+Max and 99]

I had to wait till I had use of an iPhone and used it to send an in-app message and everything worked perfectly. 

[+SafariBabe]

That’s great for you but is no help to me. 

[Keystone]

1 hour ago, SafariBabe said:

That’s great for you but is no help to me. 

 

Actually, it IS helpful information to know whether a problem is observed universally.  Now we know that the problem is something specific to you, or to you and others with similar characteristics - anything from mobile carrier to phone version to app version, etc.

 

In that spirit, I can also report that I'm not having any problems sending and receiving messages within the iPhone app v9.36.0 while running iOS 16.6.1 on an iPhone 10s max using AT&T.

[+kunarion]

15 hours ago, SafariBabe said:

When I try to send a message to another cacher from inside the app, the message fails. I get the following message:

Message failed to send.

 

I use the iOS version of the app. Please advise. 

 

Here's another thread about this effect:  https://forums.geocaching.com/GC/index.php?/topic/389370-message-issues/

 

People noted the problem, and then evaporated.  One person said it started working again.  So the good news is, it might clear up after a while.

[+SafariBabe]

Well, It’s not working on my iPhone 11  iOS 16.6.1 running version 9.36.0 of the geocaching app on AT&T. 
 

and the just wait for it to resolve itself is not helpful for sending answers on virtuals which also doesn’t work. 

[Keystone]

3 hours ago, SafariBabe said:

and the just wait for it to resolve itself is not helpful for sending answers on virtuals which also doesn’t work. 

As a workaround, try using the website to send your answers to the owner of the Virtual cache, using either the Message Center or Email.  Tip:  There's a "Message This Owner" link right below the cache title at the top of the cache's webpage.

[+CAVinoGal]

6 hours ago, SafariBabe said:

Well, It’s not working on my iPhone 11  iOS 16.6.1 running version 9.36.0 of the geocaching app on AT&T. 
 

and the just wait for it to resolve itself is not helpful for sending answers on virtuals which also doesn’t work. 

 

It's really hard to pinpoint what's happening when we can't duplicate the issue you are having...and Keystone has given a workaround.  You can either use the website on your phone, or wait till you are home and on the computer to send answers for any Virtual.  Does sending messages from the website work for you?  I actually prefer to log things later, when I can sit down, and compose a decent log, and/or compose answers to Virtuals and Earthcaches on a full sized keyboard!!

Edited September 21, 2023 by CAVinoGal

[+SafariBabe]

5 hours ago, Keystone said:

As a workaround, try using the website to send your answers to the owner of the Virtual cache, using either the Message Center or Email.  Tip:  There's a "Message This Owner" link right below the cache title at the top of the cache's webpage.

From my phone, I can’t message from the website. It reverts to the app. I have to message from my home computer. 

[+barefootjeff]

Try uninstalling and reinstalling the app. Occasionally stuff can get out of sync with automatic updates and doing this often fixes issues like this that are only affecting one person.

[Keystone]

1 hour ago, SafariBabe said:

From my phone, I can’t message from the website. It reverts to the app. I have to message from my home computer. 

 

That's just a setting on your phone.  Once you correct that, you can send a message from the cache page on your iPhone's browser.

[+SafariBabe]

12 hours ago, barefootjeff said:

Try uninstalling and reinstalling the app. Occasionally stuff can get out of sync with automatic updates and doing this often fixes issues like this that are only affecting one person.

YAY!! Thank-you Barefootjeff! Finally someone with a real answer that works!! Thank-you Thank-you!!

[+Bl4ckH4wkGER]

Same issue here even after reinstalling.

 

To repro:

Create a new chat in app message center

Try and send a message

 

Result

Sending fails

 

Expect

Message sends

 

Device:

Pixel 7a

App 9.36

[+kunarion]

18 minutes ago, Bl4ckH4wkGER said:

To repro:

Create a new chat in app message center

 

So problem occurs when it's a member to whom you haven't previously sent a message?

If so, does it work if sent to a member already in the list?

[+Bl4ckH4wkGER]

2 hours ago, kunarion said:

 

So problem occurs when it's a member to whom you haven't previously sent a message?

If so, does it work if sent to a member already in the list?

 

It does, so it's only for new chats.