Map Lists does not work

[+ABQSnoopyfan]

I am working on my PC at home (not on the phone app). When I try to make a Map of my Lists, the Map window that pops up is completely empty. I have never seen this before today. I've tried using both Chrome and Edge with the same result. I can display geocaches on maps, but not if I try to make a map of my Lists. My phone app is working as usual. I like to use my computer at home, though, for planning hikes, and rely on it working. I'm not sure if this is a bug, but did not know where else to submit an inquiry to see if others are experiencing the same thing.

I'm not sure I will know how to find replies to this inquiry, either.

Regards,

[+Bl4ckH4wkGER]

We can reproduce and are currently looking into the issue.

[+ABQSnoopyfan]

Thank-you for letting me know so quickly.

 

[+brodiebunch]

This has been a problem for the last 24 hours. 

 

 

[+Bl4ckH4wkGER]

A fix has been deployed.

[+ABQSnoopyfan]

My Map Lists functionality is now working!  Thank-you for brodiebunch chiming in, and for geocaching.com for fixing it.

[+brodiebunch]

Its only partially functioning now. 

 

You can see the maps but its very difficult to open the cache profile from the geocaching map and you cannot see the roads they are on or near. 

When you switch over to the google maps, you can see the road but you cannot open the cache profile. 

You switch back to the geocaching map and you have to refresh the map. 

 

I take screen shots of the caches I am going to be seeking so I do not use data and the areas I go to do not always have cell service for the app. 

[+Bl4ckH4wkGER]

What roads display or not will depend on the zoom level of your map, which will in turn depend on the how large an area is covere by your list - the zoom default is so that the whole list appears on the map.

I tested some more and have no issues hitting icons or opening cache pages from the map, independ on what map type I am using.

If you wanted to post some screenshots and let us know what browser and browser version you are using we could use that as a starting point to look into it further.

[+Max and 99]

I tried to delete a list today, first with silk then Chrome, and nothing happens.

[+edscott]

Can't access current lists nor can I set up a new one.

[+Bl4ckH4wkGER]

I fail to reproduce either of your issues @Max & 99 and @edscott.

Please provide further detail on the steps you take to get to the error and the usual parameters such as OS, Browser version, etc.

[+Max and 99]

Just tried to delete a list using Firefox and it worked. It did not work last night on the browsers I mentioned. It's working for me now, though!

[+edscott]

Click on lists, get an error message from Geocaching.com that list is not available. Try another list same result. 

"Google Chrome

Google Chrome is up to date

Version 65.0.3325.181 (Official Build) (64-bit)"

  

[Moun10Bike]

Chrome version 65 was released over 2 years ago. What OS are you running?

[+Bl4ckH4wkGER]

@edscott In line with Moun10Bike's comment above,  the latest production version of Chrome is Version 81.0.4044.138.

 

Here is a more general overview for different operating systems. I recommend updating to the latest build and trying again.

 

Platform	Version	Release Date
Chrome on Windows	81.0.4044.138	2020-05-05
Chrome on macOS	81.0.4044.138	2020-05-05
Chrome on Linux	81.0.4044.138	2020-05-05
Chrome on Android	81.0.4044.138	2020-05-05
Chrome on iOS	81.0.4044.124	2020-04-22

[+edscott]

The strange thing is that it didn't work yesterday.  This morning it worked, and now it doesn't work again.  

[+chooknchunk]

From the laptop dashboard I cannot open my lists at all.

I get the same message as in the screenshot from edscott.

But I can see my lists on the app on my phone.

From the thread above, is this a bug, or is it an upgrade (in which case I won't be able to access them until I can afford a new computer as i have a very old OS)?

 

[+edscott]

Went to a very old version of Firefox and it worked OK.   Updated  it to the current version and will use it in the future.

[+Rainbow Rach & Co.]

I just got a new computer and now the map section of Geocaching does not load - I have a white screen.

It does not load from the home page or when I select a cache and view map, all I get is a white screen.

The map works fine on the laptop and phone.

 

I am using Chrome

Is there a setting that I am missing?

Can you help Please?

thanks