Dashboard, maps are blank, menu bar blank

[+CAVinoGal]

This has been happening with some frequency to me the past couple of weeks, maybe longer.  I log in, go to the (new) dashboard, and get only a partial page, no menu, no info.  I try to pull up either the browse or the search map, and only get partial pages, no menu.

 

I'm using Windows 11, latest Chrome browser.  I have turned off my ad blocker, I have allowed all cookies, and the behavior doesn't change.  Is it me?  What else can I try?  If I persist and keep reloading, sometimes it does work for a time.  But it is making it incredibly hard and frustrating to do anything on the website.  Thanks for any advice or suggestions!

 

(Screenshots of what I get much of the time)

 

Edited July 2 by CAVinoGal

[+CCFsmile]

Hi there!
Just to add my experience: I too use Chrome, though it often happens if I have problems with it then Firefox is ok. But not so much lately. And DEFINITELY over the past week plus, everything seems to load slowly. Some days I can't get caches on a map to load at all. I close everything, wait 10+ minutes, and then that changes. I have had slow page issues (sometimes extreme) on every browser and device I use - that's 4 total I think. Not sure if this is helpful but when my other pages etc are running fast, with no problems, I often see GC running sloooooooooow.

 

[+CAVinoGal]

UPDATE:

I switched to Edge, using it for geocaching/forum only, and it seems to work much more smoothly and consistently.  Go figure.

 

I was traveling, and using my phone's hotspot, but the behavior was the same when using wifi as well.  Switching to Edge improved performance with BOTH the hotspot and the wifi.  Now that I have returned home, Edge still seems to work far better than Chrome for geocaching.com and the forums.  I still get the blank/halfway loaded pages in Chrome, with ad blocker off and all cookies allowed.   :::sigh:::

[wandrewlust]

Hello - 

Are you able to notice any trends with other tabs being open or a specific process that you follow to recreate this? I am trying to reproduce it and I cannot. Can someone confirm this is happening on the mist up-to-date version of Chrome?

May I get some repro steps to pass along to the devs? 

Ex.
1. Log in on geocaching.com

2. Select "profile"

3. Profile is blank

 

Edited July 17 by wandrewlust
add example steps

[+CAVinoGal]

1 hour ago, wandrewlust said:

Are you able to notice any trends with other tabs being open

It doesn't seem to matter if other tabs are open, or if I go straight to geocaching.com (tested this today after reading your post).

 

1 hour ago, wandrewlust said:

specific process that you follow to recreate this

 

1. Go to geocaching.com - logs me in to https://www.geocaching.com/play/search
2. Click on my username/find# top right corner to go to the (new) dashboard https://www.geocaching.com/account/dashboard  It is typically blank as in the screenshot in my previous post.  Occasionally it will work.  Or...
3. From the login page again /play/search, I choose View browse map from the Play menu, it will go to https://www.geocaching.com/map/  Occasionally it will tack on my home coordinates and then show the browse map centered on my coordinates, which is the behavior I expect.  Edit:  Just now it DID tack on the coordinates but then showed the blank page as shown in my previous post.  

 

Edited July 17 by CAVinoGal

[wandrewlust]

Perfect - thank you for this information. 

I'll write up a bug report with this information and submit it to the engineers. 

[+ivans]

Is there any feedback from the engineers?

[+CAVinoGal]

I'm continuing to use Edge for anything geocaching - when I do go back to Chrome I still get pages that seem to load partway and then stop before the main content appears.  But only with geocaching.com - other sites seem to work normally.

[+sloth96]

Thanks for having this thread.  I was just about to report it.  It appears to be intermittent as pounding on reload will eventually the headers there.  Using Chrome Version 127.0.6533.100 (Official Build) (64-bit)

[+Mur_meli]

I just tried with chrome and Firefox and neither is working.
The header is blank and I'm unable to attach pictures to my logs. At first few attempts went thru, then it started hickuping.. And now it does not work at all.
Tried to add with the log at hand, then editing the log, and then opening the log and adding a picture. Nothing works. Will try again later.

[+Tungstène]

Same here. It looks like picture uploads generate error 500 (server side error).

[philthriller]

Is Javascript possibly turned off? If so, the only way to fix it is to enable Javascript. If not, could you take a picture of their console?

 

Steps

1. Go to the account dashboard page on a laptop/computer

2. Right click

3. Select “Inspect” or “Inspect Element” (depending on the browser) from the menu that appears

4. In the dialog that opens, click the “Console” tab

5. Take a screenshot

[+CAVinoGal]

4 hours ago, philthriller said:

Is Javascript possibly turned off? If so, the only way to fix it is to enable Javascript. If not, could you take a picture of their console?

 

Steps

1. Go to the account dashboard page on a laptop/computer

2. Right click

3. Select “Inspect” or “Inspect Element” (depending on the browser) from the menu that appears

4. In the dialog that opens, click the “Console” tab

5. Take a screenshot

 

Javascript is enabled.  I right click on a blank part of the page when I go to geocaching.com/account/dashboard, click console, and get a bunch of warnings, but I can't seem to get a screenshot, all I get is the blank dashboard page without the console info showing.  I can copy/paste the text of the warnings:  (Does this help?)  I'll keep trying to get an actual  screenshot for you.

 

The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/tou?v=kytlvcnlofS2Ex34GIjBL9tfQJHpRNfjILdaTzkULqk1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/loader?v=4fX-6jOozE4UK3rXfyLtXT1qq873qMcjpG6T1PyhyT81 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/signUpValidated?v=x3HvqsiU0ib7j-onEokiDA74s6KcWH-fYSQlIAy3A8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/mainJS?v=RXBv_63l0eWOW1quHb3fey-vfG30qY4FeagcEVnvOeI1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/vendor?v=ibkMbDMP9I7LVokjWKyT-CWSS935gL7tk_GCH_-QH8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/tou?v=kytlvcnlofS2Ex34GIjBL9tfQJHpRNfjILdaTzkULqk1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/loader?v=4fX-6jOozE4UK3rXfyLtXT1qq873qMcjpG6T1PyhyT81 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/signUpValidated?v=x3HvqsiU0ib7j-onEokiDA74s6KcWH-fYSQlIAy3A8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/mainJS?v=RXBv_63l0eWOW1quHb3fey-vfG30qY4FeagcEVnvOeI1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/vendor?v=ibkMbDMP9I7LVokjWKyT-CWSS935gL7tk_GCH_-QH8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/tou?v=kytlvcnlofS2Ex34GIjBL9tfQJHpRNfjILdaTzkULqk1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/loader?v=4fX-6jOozE4UK3rXfyLtXT1qq873qMcjpG6T1PyhyT81 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/signUpValidated?v=x3HvqsiU0ib7j-onEokiDA74s6KcWH-fYSQlIAy3A8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/mainJS?v=RXBv_63l0eWOW1quHb3fey-vfG30qY4FeagcEVnvOeI1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/vendor?v=ibkMbDMP9I7LVokjWKyT-CWSS935gL7tk_GCH_-QH8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/tou?v=kytlvcnlofS2Ex34GIjBL9tfQJHpRNfjILdaTzkULqk1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/loader?v=4fX-6jOozE4UK3rXfyLtXT1qq873qMcjpG6T1PyhyT81 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/signUpValidated?v=x3HvqsiU0ib7j-onEokiDA74s6KcWH-fYSQlIAy3A8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/mainJS?v=RXBv_63l0eWOW1quHb3fey-vfG30qY4FeagcEVnvOeI1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/vendor?v=ibkMbDMP9I7LVokjWKyT-CWSS935gL7tk_GCH_-QH8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/tou?v=kytlvcnlofS2Ex34GIjBL9tfQJHpRNfjILdaTzkULqk1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/loader?v=4fX-6jOozE4UK3rXfyLtXT1qq873qMcjpG6T1PyhyT81 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/signUpValidated?v=x3HvqsiU0ib7j-onEokiDA74s6KcWH-fYSQlIAy3A8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/mainJS?v=RXBv_63l0eWOW1quHb3fey-vfG30qY4FeagcEVnvOeI1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning
dashboard:1 The resource https://www.geocaching.com/account/app/vendor?v=ibkMbDMP9I7LVokjWKyT-CWSS935gL7tk_GCH_-QH8E1 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.Understand this warning

[+CAVinoGal]

OK - I did manage to get a screenshot...

[+MrDosinger]

I've had the same problems that CAVinoGal reported, for years now, with different browsers, always outside the United States (usually in Europe, as I live in Germany, but also during a trip to Japan). Yesterday I arrived in the US (St. Louis, Missouri) and suddenly all the same pages are loading super quickly, even those that are usually the worst pain in the a** like the message center and maps views. Obviously using the exact same computer, browsers, settings etc. Might there be a major performance problem with the way the site is set up for access around the world, including in Groundspeak's biggest markets in Europe?!

 

Happy to help out with further reporting if it helps the engineers.

[+CAVinoGal]

 

5 hours ago, MrDosinger said:

I've had the same problems that CAVinoGal reported, for years now, with different browsers, always outside the United States (usually in Europe, as I live in Germany, but also during a trip to Japan). Yesterday I arrived in the US (St. Louis, Missouri) and suddenly all the same pages are loading super quickly, even those that are usually the worst pain in the a** like the message center and maps views. Obviously using the exact same computer, browsers, settings etc. Might there be a major performance problem with the way the site is set up for access around the world, including in Groundspeak's biggest markets in Europe?!

 

I live in California, and have done nearly all my geocaching logging and computer/browser based stuff right here in the US, and the problem persists.  I've now switched to MS Edge for all things geocaching; still use Chrome as my preferred browser but the geocaching site just does not work there.  It seems to be just fine on Edge.

[+CCFsmile]

FWIW I am having the extreme slowness thing again - every browser. In the U.S. Other websites loading quickly no probs. Makes me wonder...

 

[+MrDosinger]

Now back in Europe (Berlin, Germany). I cannot confirm that everything is fine using Edge. Maaaybe it's a little better than Chrome, but while everything worked super breezy for the last two weeks between the Midwest and the East Coast of the US, as soon as we hit the ground in Germany the same performance issues returned.

[+Damned Rodan]

Here it is all this time later, still having the same issue on Chrome and Firefox, latest updates, on Windows 11. All cookies accepted, adblockers off. The only remedy I've found is to delete browsing data EVERY time I visit a cache page. I refresh it, and then it's fine... until I open another cache page. Please...?

[+MrDosinger]

Same problem still here. Any news from the developers?