Missing souvenir, International Geocaching Day 2023

[Nylimb]

I haven't received the International Geocaching Day 2023 souvenir.  According to this blog post, to get it I needed to log any geocache, Adventure Lab® Location, or Event on August 19 or August 20.  I logged an Adventure Lab yesterday, and the website shows that I did (and it has the right date, 8/20).

Has anyone else had the same problem?

[+Max and 99]

2 hours ago, Nylimb said:

I haven't received the International Geocaching Day 2023 souvenir.  According to this blog post, to get it I needed to log any geocache, Adventure Lab® Location, or Event on August 19 or August 20.  I logged an Adventure Lab yesterday, and the website shows that I did (and it has the right date, 8/20).

Has anyone else had the same problem?

I think they messed up. The blog gave a choice of two dates but the email only said August 19th.

I would contact them for your souvenir.

From the email:

International Geocaching Day is coming up soon! Log any geocache, Adventure Lab® Location, or Event on August 19 to earn the International Geocaching Day 2023 souvenir.

Edited August 21 by Max and 99

[+cerberus1]

1 hour ago, Max and 99 said:

International Geocaching Day is coming up soon! Log any geocache, Adventure Lab® Location, or Event on August 19 to earn the International Geocaching Day 2023 souvenir.

 

Yep, my guess too.  Odd that it's become International Geocaching weekend though.  Stats...

[+van der Decken]

Try finding and logging a geocache and see if the souvenir suddenly appears. During August's wheel of challenges, I found an event, a traditional and an AL location (in that order). No easy level souvenir. But as soon as I logged another cache, the souvenir appeared. It could be that the souvenir update check only happens when a cache is logged through the website.

[Nylimb]

It appears that the website uses different time zones in different parts of the site.  I mentioned what happened to a friend yesterday, and he sent a picture of the Leaderboard showing today's date for my find.  But when I go to the Geocaches tab of my profile and click on "Lab Cache" I see a list of all the Adventure Labs that I've logged, and it shows yesterday's date for the same find.

[Nylimb]

6 hours ago, Max and 99 said:

I think they messed up. The blog gave a choice of two dates but the email only said August 19th.

I would contact them for your souvenir.

From the email:

International Geocaching Day is coming up soon! Log any geocache, Adventure Lab® Location, or Event on August 19 to earn the International Geocaching Day 2023 souvenir.

Thanks.  I'll try contacting them.

[+Max and 99]

43 minutes ago, Nylimb said:

It appears that the website uses different time zones in different parts of the site.

Oh yes, that has been complained about and documented frequently on these forums!

[Nylimb]

I've received the souvenir, just about 2 hours after contacting the gc.com Help Center.  That was quick!  The reply said "Sometimes our souvenirs get a bit tangled up. I have now applied the souvenir that you requested to your account.".

[+Max and 99]

Good news!

[+The Haywood Hornet]

The souvenir system seems to only pick up AL finds, after you find a non AL cache. I finished the August challenge with an AL cache but it was another 2 days before I got the souvenir and only after I had been caching again and logged another non AL cache.

[+Max and 99]

14 minutes ago, The Haywood Hornet said:

The souvenir system seems to only pick up AL finds, after you find a non AL cache. I finished the August challenge with an AL cache but it was another 2 days before I got the souvenir and only after I had been caching again and logged another non AL cache.

That's how the streak counter on the app worked last promo. 

[Nylimb]

19 hours ago, van der Decken said:

Try finding and logging a geocache and see if the souvenir suddenly appears. During August's wheel of challenges, I found an event, a traditional and an AL location (in that order). No easy level souvenir. But as soon as I logged another cache, the souvenir appeared. It could be that the souvenir update check only happens when a cache is logged through the website.

 

2 hours ago, The Haywood Hornet said:

The souvenir system seems to only pick up AL finds, after you find a non AL cache. I finished the August challenge with an AL cache but it was another 2 days before I got the souvenir and only after I had been caching again and logged another non AL cache.

 

Thanks for the advice.  If the problem happens again I'll give that a try.