Bug: Disabled caches don't show information on the map

[+brendan714]

Click on any disabled cache on the map and it will not pop up with information, I get a long white bar instead. 

Getting onto the cache page of any disabled cache is now much more challenging. 

[+Hügh]

It has a terrible title, but it has already been reported:

 

 

@Keystone - are you able to edit the title of that other thread? Or perhaps merge that one into this one, so that the title is more descriptive of the bug?

Edited June 12, 2023 by Hügh

[+joemanzh]

Same for me. but what's the title? can someone tell me please...

[+Viajero Perdido]

This is a bummer, because disabled ones are the interesting ones ... because you can learn from them.

 

Also, I can no longer follow the link in the second post above, so I'll have to mention this in the better-titled thread, right here.

 

I'll see myself out.

[+montjuïc]

The same thing happens to us, both in chrome and Mozilla on a PC. Too many days without a solution

[+lee737]

Same here..... Two machines, macos and a windows PC, both Chrome, multiple caches.

[+yohaeva]

 

Here is the bug report I sent to Groundspeak a couple days ago after the initial report on forum did not seem to have attracted much attention. They said they were going to look into it...

Description: When trying to open a disabled cache from the Geocaching Maps, the popup menu that usually appears with name of cache, etc., does not anymore, instead, there is a just a very small empty popup opening with no link or information whatsoever (see screenshots comparing enabled vs disabled cache).

To reproduce:

• go to https://www.geocaching.com/map/ 
• find a cache that is grayed/disabled
• click on its icon
• empty popup opens (see screenshot)

 

Expected behavior: popup with title cache, size, GC code, D/T, FPs, etc., should appear

 

Browsers tested on:

• Firefox 114.0 (64-bit)
• Chrome Version 115.0.5790.24 (Official Build) beta (64-bit) 
• Firefox Mobile 113.0
• (issue is independent of web browser used: on the forum people report having the same problem on Microsoft Edge as well)

Probable cause of issue: change(s) at the beginning of June on the website broke the popup menu for disabled cache, as it only happens for disabled caches and not enabled one, it is probably a condition that is now being checked about the status of the cache, and the developer who introduced this change probably just failed to think about the edge case of caches that are disabled but should still appear and be accessible through the map.

[Keystone]

32 minutes ago, yohaeva said:

Here is the bug report I sent to Groundspeak

 

Now THAT is how to write a bug report!  Thanks for posting here.

[+worrellsquirrel]

Thank you to all for providing information about this issue. Our engineers are aware and hope to have a resolution soon. We appreciate your patience in the meantime.

[+samkajo]

Same issue still not resolved! Really annoying as can't see whats happening ie details and if likely to be re-instated or if need to flag again. Maps also incredibly slow to load...and getting worse. Any news on when/if this is going to be fixed?

[Keystone]

14 minutes ago, samkajo said:

Any news on when/if this is going to be fixed?

Please see the post just above yours, which comes from one of the HQ Lackeys who regularly monitor this forum.

[+Deepdiggingmole]

I had noted this was an issue a month ago and am still getting this issue today
I did note that if you went in from a cache page near a disabled cache and did a 'search all nearby caches' and then went on the map - the disabled cache shows up fine and you can click on it - however the issue is if you go onto the mapping feature on the home page - 'search for geocaches' and then honed in on the same area the cache is greyed out and you still get the empty message bar

 

So there is a way round it but this issue is still a bug feature 

Edited July 7, 2023 by Deepdiggingmole

[+yohaeva]

It appears that this bug has finally been fixed