+maristua Posted August 26, 2021 Posted August 26, 2021 In the app some mystery caches won't load and give me the cache information about the cache. I see the cache on the map, but when I click on the cache it just says Something went wrong - can't load this content (or something in that wording. I don't have the app in English so I don't know the exact wording the app use in English). Other caches loads just fine and gives me all the information about the cache. I've tried to log out and log back in again. The problem is still there. I've tried to delete the app and reinstall it. The problem is still there. I've also tried to load the cache information while on Wifi and while on mobile data. The problem is there both on Wifi and mobile data. On the website I can access the caches just fine. It's only in the app I have this problem. Version information: Version 8.56.1 Android 10 Samsung SM-G965F 1 1 Quote
+Max and 99 Posted August 26, 2021 Posted August 26, 2021 3 hours ago, maristua said: In the app some mystery caches won't load and give me the cache information about the cache. I see the cache on the map, but when I click on the cache it just says Something went wrong - can't load this content (or something in that wording. I don't have the app in English so I don't know the exact wording the app use in English). Other caches loads just fine and gives me all the information about the cache. I've tried to log out and log back in again. The problem is still there. I've tried to delete the app and reinstall it. The problem is still there. I've also tried to load the cache information while on Wifi and while on mobile data. The problem is there both on Wifi and mobile data. On the website I can access the caches just fine. It's only in the app I have this problem. Version information: Version 8.56.1 Android 10 Samsung SM-G965F I'm seeing this too, but so far suspiciously with only one cache. For weeks now every time I click on it I get the same exact message that it won't load. It is a mystery cache too. 2 Quote
+Max and 99 Posted September 10, 2021 Posted September 10, 2021 On 8/26/2021 at 5:35 AM, maristua said: In the app some mystery caches won't load and give me the cache information about the cache. I see the cache on the map, but when I click on the cache it just says Something went wrong - can't load this content (or something in that wording. I don't have the app in English so I don't know the exact wording the app use in English). Other caches loads just fine and gives me all the information about the cache. I've tried to log out and log back in again. The problem is still there. I've tried to delete the app and reinstall it. The problem is still there. I've also tried to load the cache information while on Wifi and while on mobile data. The problem is there both on Wifi and mobile data. On the website I can access the caches just fine. It's only in the app I have this problem. Version information: Version 8.56.1 Android 10 Samsung SM-G965F I am seeing this more and more now and always for mystery caches! I simply cannot open the page even when I have Wi-Fi. "Something went wrong. This content cannot be loaded." 1 Quote
+Max and 99 Posted October 18, 2021 Posted October 18, 2021 Always for mystery caches, even with wifi. I had trouble getting cache info yesterday with traditionals, but it was in a very rural area so that's not unusual. Quote
+worrellsquirrel Posted December 1, 2021 Posted December 1, 2021 On 11/17/2021 at 7:11 PM, Max and 99 said: I wish I knew how to fix this!! Hello! Are you still experiencing this issue? Quote
+Max and 99 Posted December 1, 2021 Posted December 1, 2021 (edited) 1 hour ago, worrellsquirrel said: Hello! Are you still experiencing this issue? I just checked. I am indeed still seeing this. Almost exclusively with puzzles. Geocaching app V 8.63.0 Android 11 Google Pixel 3a Edit: NOT all puzzles, either. Edited December 1, 2021 by Max and 99 Quote
+worrellsquirrel Posted December 2, 2021 Posted December 2, 2021 45 minutes ago, Max and 99 said: I just checked. I am indeed still seeing this. Almost exclusively with puzzles. Geocaching app V 8.63.0 Android 11 Google Pixel 3a Edit: NOT all puzzles, either. Thanks for the prompt reply. I have notified our engineers. Quote
+Max and 99 Posted December 2, 2021 Posted December 2, 2021 16 hours ago, worrellsquirrel said: Thanks for the prompt reply. I have notified our engineers. Just to post what I already sent you privately: 100% of the caches I see with the error fall under one of two categories: puzzles I own and puzzles I have found. Not all my puzzles and not puzzles I have found get the error message but all that do get the error message fall under these two scenarios. It appears that all of the caches that have the error message cannot be searched for on the geocaching app. That kind of makes sense to me that they're not coming up in the search, combined with cannot load this content error. Quote
+Max and 99 Posted December 23, 2021 Posted December 23, 2021 I know you're probably still working on it but I just wanted to post an update that today I was in the field I couldn't access my own puzzle cache's information. Happy Holidays! Quote
+Max and 99 Posted January 18, 2022 Posted January 18, 2022 (edited) Just posting an update that my owned puzzle caches still cannot be viewed in the app. If I'm in the field and need to access information and activity and waypoints, I need to use my husband's IOS phone to get the waypoints. and see if the hint needs to be updated. I can't view activity, contact anyone from activity, or read the description. I'm sure it's still being worked on, I'm just letting you know it's still a problem. This is all I see: Edited January 27, 2022 by Max and 99 Quote
+Max and 99 Posted January 30, 2022 Posted January 30, 2022 I can't even access my personal cache notes on the app for these puzzles that won't load. It's very frustrating. Quote
+bdp Posted February 3, 2022 Posted February 3, 2022 On 1/18/2022 at 10:30 AM, Max and 99 said: Just posting an update that my owned puzzle caches still cannot be viewed in the app. If I'm in the field and need to access information and activity and waypoints, I need to use my husband's IOS phone to get the waypoints. and see if the hint needs to be updated. I can't view activity, contact anyone from activity, or read the description. I'm sure it's still being worked on, I'm just letting you know it's still a problem. This is all I see: I've reported this issue multiple times to the engineers. I've even given them lists of multiple caches that have this problem. Sometimes they can reproduce it other times they can't. They blamed my version of my phone. However, other Android apps like Geooh Go do not have the same problem. Nor does the HQ app on iOS. Nor does Cachly. I even have a bookmark list of 'Unable to Open' caches that I've run into and have shared this bookmark list with the Support team. Still NO FIX. UGH. Quote
+Max and 99 Posted February 3, 2022 Posted February 3, 2022 1 hour ago, bdp said: I've reported this issue multiple times to the engineers. I've even given them lists of multiple caches that have this problem. Sometimes they can reproduce it other times they can't. They blamed my version of my phone. However, other Android apps like Geooh Go do not have the same problem. Nor does the HQ app on iOS. Nor does Cachly. I even have a bookmark list of 'Unable to Open' caches that I've run into and have shared this bookmark list with the Support team. Still NO FIX. UGH. Are you seeing the duplicate logs issue I reported? I'm convinced they're related. At least someone else was able to confirm they are also seeing this issue! Quote
+barefootjeff Posted March 15, 2022 Posted March 15, 2022 This morning I was out doing a post-deluge check on a couple of my caches. On the first one I came to, GC4ZQTF, I wanted to see when the most recent on-line find was so I tried to open the cache on the app, only to get this: Whatever it is that's going wrong, tapping Retry didn't fix it and even now, an hour later and back at home, trying to open that cache in the app is still saying Something went wrong. Curiously, at the other cache I visited (GC690V4), I was able to open it in the app without anything going wrong, so I guess there's something about the first cache that the app doesn't like. Presumably this is something that I, as CO, need to fix but just telling me SOMETHING WENT WRONG isn't helpful. I know it's trendy not to put anything remotely technical in error messages, but really, most cachers are likely to be technically literate enough not to suffer a fatal seizure if they see something like "invalid image file", "unmatched html tag" or even just "communications error". If we're supposed to fix whatever went wrong, can we at least have a starting point to work from? 1 Quote
+Max and 99 Posted March 15, 2022 Posted March 15, 2022 (edited) 26 minutes ago, barefootjeff said: This morning I was out doing a post-deluge check on a couple of my caches. On the first one I came to, GC4ZQTF, I wanted to see when the most recent on-line find was so I tried to open the cache on the app, only to get this: Whatever it is that's going wrong, tapping Retry didn't fix it and even now, an hour later and back at home, trying to open that cache in the app is still saying Something went wrong. Curiously, at the other cache I visited (GC690V4), I was able to open it in the app without anything going wrong, so I guess there's something about the first cache that the app doesn't like. Presumably this is something that I, as CO, need to fix but just telling me SOMETHING WENT WRONG isn't helpful. I know it's trendy not to put anything remotely technical in error messages, but really, most cachers are likely to be technically literate enough not to suffer a fatal seizure if they see something like "invalid image file", "unmatched html tag" or even just "communications error". If we're supposed to fix whatever went wrong, can we at least have a starting point to work from? https://forums.geocaching.com/GC/index.php?/topic/365256-cache-not-loading/ I've been dealing with that for many many months. I cannot use the app to access those geocaches in the field. Edited March 15, 2022 by Max and 99 Quote
+barefootjeff Posted March 15, 2022 Posted March 15, 2022 (edited) 1 hour ago, Max and 99 said: https://forums.geocaching.com/GC/index.php?/topic/365256-cache-not-loading/ I've been dealing with that for many many months. I cannot use the app to access those geocaches in the field. In that thread, the problem seemed to be confined to Mystery caches, but the one I'm now having trouble with is a plain old traditional, with no images on the cache page, embedded links or anything other than text. Maybe it's the age of the cache it doesn't like, it's been out there for just over eight years now so maybe the app developers think a cache that old ought to have been archived. Edited March 15, 2022 by barefootjeff Quote
+Max and 99 Posted March 15, 2022 Posted March 15, 2022 (edited) 31 minutes ago, barefootjeff said: In that thread, the problem seemed to be confined to Mystery caches, but the one I'm now having trouble with is a plain old traditional, with no images on the cache page, embedded links or anything other than text. Maybe it's the age of the cache it doesn't like, it's been out there for just over nine years now so maybe the app developers think a cache that old ought to have been archived. You are correct that previously it was just mystery caches. I noticed that at the time and thought it was strange. Edit: I'll I can't find any Traditionals that give me this message. Not even the one in your first post. Edited March 15, 2022 by Max and 99 Quote
+worrellsquirrel Posted March 21, 2022 Posted March 21, 2022 I merged two threads about the same topic. Our engineers are still looking into a fix for this and we appreciate your patience in the meantime. Quote
+Max and 99 Posted March 21, 2022 Posted March 21, 2022 Considering the condensing of subforums I wanted to add to this thread rather than start a new one. For a couple weeks now, whenever I open the Android app, I get a blank screen. It will stay blank forever, until and when I click on any other tab. Has anyone else noticed this? Quote
+CAVinoGal Posted March 24, 2022 Posted March 24, 2022 On 3/21/2022 at 3:29 PM, Max and 99 said: Considering the condensing of subforums I wanted to add to this thread rather than start a new one. For a couple weeks now, whenever I open the Android app, I get a blank screen. It will stay blank forever, until and when I click on any other tab. Has anyone else noticed this? My Android app is working just fine, as it usually does. Version 8.69.0, Android 12, Google Pixel 4a Quote
+Max and 99 Posted April 2, 2022 Posted April 2, 2022 (edited) Drats! I was hoping this new app version would have fixed the caches not loading issue but I'm still seeing it. v. 8.71.0 Android 12 Edit: just wanted to add that I'm still having the issue with the blank screen every time I open the app. Edited April 4, 2022 by Max and 99 Quote
+Max and 99 Posted April 6, 2022 Posted April 6, 2022 On 3/14/2022 at 7:28 PM, barefootjeff said: Whatever it is that's going wrong, tapping Retry didn't fix it and even now, an hour later and back at home, trying to open that cache in the app is still saying Something went wrong. Tonight I got this message on someone's multicache, which is a first for me. Quote
+barefootjeff Posted April 6, 2022 Posted April 6, 2022 15 minutes ago, Max and 99 said: On 3/15/2022 at 11:28 AM, barefootjeff said: Whatever it is that's going wrong, tapping Retry didn't fix it and even now, an hour later and back at home, trying to open that cache in the app is still saying Something went wrong. Tonight I got this message on someone's multicache, which is a first for me. I'm still getting the Something went wrong on my cache (GC4ZQTF). Quote
+Max and 99 Posted April 6, 2022 Posted April 6, 2022 13 minutes ago, barefootjeff said: I'm still getting the Something went wrong on my cache (GC4ZQTF). I was able to load that cache however it would not show me any logs past the fifth from the bottom (I looked on the website to see what was past there). So I did have a different loading issue with that geocache. I came back to it later and was able to see the rest of the logs on the app. Quote
+WingsAndTales Posted May 4, 2022 Posted May 4, 2022 I have been getting this problem for a while now on my Android phone. Sometimes I get the partial page but more often I just get the error message. I've attached the version info from my phone and examples of both displays. So far the caches I have identified are all Mysteries or Multis. I have also noticed that if any of the problem caches are in a list the list will fail to download for offline use which is very frustrating since I use that feature a lot. I wonder if this problem is at the root of several "List won't download" threads on the forums. Here's the list of caches that will not load on my phone. They aren't in any particular order . The Cougar Country Challenge, GC116QW Your Guess is as Good as Mine Mystery Cache, GC14X5G Ninth Inning Heroics Mystery Cache, GC1NYGF Numbrix Mystery Cache, GC1FDFP DGS☠Pikes Peak Views☠ Multi-cache, GC6MJH2 Primary Factors, GCTR6R DGS: What's in a Number? #1 ☠, GC41G20 Wampus Cat's Lair, GC1B0AH Crypto Cache # 10 - ENIGMA, GC1G01E Rockin' Spivey, GC1RCWW Fyre Spirit`s Stash, GC1HYC1 Moonshadow`s Secret, GC2TJPC Wynd Song`s Canyon View, GC1HY7R TMCS (SS) - # 1 Son, GCKWP1 Drake's Dilemma, GCGF69 Anne's Overlook, GC13649 Mac's Mountain Delight, GC13648 Year of the Snake, GC4XGZ0 Gone With the Wind (Classic Movies), GC3WKVE Average Granite, GC34H02 3 Williams Kidz - A Tom.dog Tribute Cache, GC3Y8ZK Into thinner air, GC31MEF Into Thin Air, GC1GGTF Relational Sudoku #2 - Back by Popular Demand, GC65TEC Abacussin', GC173T2 The Godfather (Classic Movies), GC3V7FK 521, GC5H215 Quote
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