Geocache App not working

[alexie90]

Is anyone else having issues with the Geocaching app not working? Mine hasnt worked in a few months and its super annoying. It can locate my location where I'm at but NEVER brings up any geocaches in the area and there are quite a few. I've tried several stops and the same issue over and over

 

thanks

[Keystone]

Exactly which app are you trying to use?

[+Mineral2]

Is it the old app? It's been depreciated and no longer supported.

 

If it's the new app, sometimes it's cranky about loading caches, but generally it works for me.

[+Team DEMP]

Is anyone else having issues with the Geocaching app not working? Mine hasnt worked in a few months and its super annoying. It can locate my location where I'm at but NEVER brings up any geocaches in the area and there are quite a few. I've tried several stops and the same issue over and over

 

If you are using the new/current official geocaching app, you might have a filter set that is preventing caches from displaying. Launch the app and at the top of the main screen it should show a funnel like icon. Click that icon and it will open a screen with a Reset option in the top right. Click Reset and if you want, re-click on the option to Hide My Finds, then click Apply at the bottom. Do you now see caches on the main map screen? You might need to zoom out a little if they aren't in the immediate area you are located.

[Keystone]

Based on the OP's prior posts, I'm moving this from the GPS forum to the Geocaching Android App forum.

[+ErikNR]

Updated to latest version, get an error thats says "ops, something went wrong". Same thing happen to my brothers app"

[+ketjow17]

Hi! I have the same problem :(

[+Spootamunga]

Same for me. I tried uninstalling and reinstalling but now it says no geocaches in this area instead of "something went wrong" but still doesn't work.

[+betty123456789]

I am having the same problem. No map shown and when I click on the current location icon the app crashes. This is on my Huawei p9 phone. 

[+TheFonzLady]

Mine is also saying the same and we were going to use it today ☹️ I've got an Huawei P20 pro if that makes any difference ? 

[+livingonanisland]

This is happening to me too. Huawei P9 here. 

[+SpiritGuide]

Maybe time to try one of the 3rd party apps for Android?

[+hlavsic]

Official app is not working after last update!

Edited May 13, 2018 by hlavsic

[+hlavsic]

Maybe Huawei phone problem? I have Huawei P20 pro....

[+hlavsic]

So, there is problem with Google app Google play services. Google updated  this app to versiion 12.6.73. You can uninstall this app and do upgrade imediately. And app will work until next reboot (my situation)!

[+AndyandBobbyKernow]

I am also getting this problem on my Huwaei Phone since last upgrade. " ! There are no geocaches in this area " There is no map showing on the screen. Can someone please advise how to fix. I have tried uninstalling and Reinstalling the App but still not working.

[Ben H]

Thanks for reporting your issues, everyone.

The “Google Play Services are updating” error described and shown in the screen grab above is happening across the world to many different types of Huawei phones and tablets on Android 7.0, 8.0, and 8.1 (and very few other devices from other brands). Google is aware of the issue, and is treating it with top priority. They are aware that the problem occurs for many apps that use Google Maps (example: maps, games, ride-sharing, workout trackers, bus routes, etc.) Of course, this also affects Google Maps in our Android app.

Currently, Android developers from around the world have found steps to temporarily fix the issue (disable, then enable, then update Google play services), but that temporary fix fails after the device reboots. We expect that after Google and Huawei fix the issue, the fix will be sent directly to Huawei devices. Then, after that fix is downloaded and installed, all of those apps that depend on Google Maps (and the associated Google Play Services file) will work once again.

 

In the meantime, we're investigating whether there is any way that we can work around the issue on our end. So far, we've come up with potential ways to lessen crashes related to this Google+Huawei issue, but we don't yet have any way to fix the problem on our end. If we do find a way to fix it in our app, we'll release an update to the Android app ASAP.

[Lazzart]

Fyi, i also have the issue. Thanks for keeping us posted.

Au revoir de Paris

[Ben H]

Update - Yesterday, Google shared this information:

 

"In collaboration with Huawei, Google engineers have identified the root cause of this issue as an unexpected change to the filesystem permissions.  The issue can impact any Android app on a Huawei device which renders a Google map. 

Our engineers are preparing a new version of Google Play Services which should resolve the problem.  It will be targeted to devices running Android 7.0 Nougat, or higher.  We will post another update with the status of the rollout.

Thanks for your patience."

[+szegner.zsuzsa]

For me, deleting the cache and stored data for "Google play services" solved the problem on a Huawei P9.

 

Source:

https://support.google.com/googleplay/forum/AAAA8CVOtD8xfLz_9emKs0/?hl=en

[Lazzart]

Zsuzsika!

Thank you, that worked for me on my Honor9