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Ben H

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Everything posted by Ben H

  1. Thanks for the reports on crashes you're experiencing when attempting to access offline lists. We've included a fix for that crash in our 7.7.0 release, which has started a phased roll out today. It's available to a small percentage of Android users now and should be available to everyone by Thursday. Once you've installed that update, please let us know if the crashing issue is resolved for you!
  2. Thanks for the reports on compass problems. We've included some improvements to compass initialization in our 7.4.0 release - available in the app store today - that we're hoping should reduce the problems described here. After you've updated to 7.4.0, we'd appreciate any follow up feedback you have on the compass and whether its performance has improved.
  3. Thanks for the reports on compass problems. We've included some improvements to compass initialization in our 7.4.0 release - available in the app store today - that we're hoping should reduce the problems described here. After you've updated to 7.4.0, we'd appreciate any follow up feedback you have on the compass and whether its performance has improved.
  4. Thanks for all your reports on problems with the list of souvenirs in the app. We released some changes in 7.3.0 and additional changes in 7.4.0 that we're hoping will fix the souvenir sync issues. 7.3.0 is currently available to all users and 7.4.0 should be available to all users by the end of this week. Have any of you updated to app version 7.3.0 or 7.4.0? If so, are you still experiencing problems with the souvenirs list in the app? Thanks in advance for any updates!
  5. Near the beginning of the month, we had several reports of the Android app crashing immediately on app start. Our investigations tracked this back to a bug with the Android OS which we believe has since been resolved. Are any of you still experiencing crashes immediately on app start?
  6. Thanks for the continued reports on this problem. We're having trouble reproducing it on our end, but we're aware that it's adversely affecting players and we continue to look for a fix.
  7. Editing the waypoint for the posted coords continues to be how solved coordinates are entered in the app. See instructions here.
  8. The 7.0.0 update became available to all users this morning. Please check again and you should be able to download it from the app store.
  9. I'm sorry that you're still having problems. Can you please confirm that you're on app version 6.15.0 or later? You can find the app version by opening the top left menu in the app and scrolling down to Version Info.
  10. I'm sorry you're having problems logging trackables. Thanks for reporting the issue. We released an update for Android this week (6.15.0) that should fix those problems for you. Please update to the latest version available in the Google Play Store and let us know whether that fixes the problem for you.
  11. Hi there. I'm sorry you're experiencing that problem. There was a recent change to Google's geocoding service causing the error. We completed a fix and we've just put a 6.12.1 update with that fix in the Google Play store this afternoon. Please install that update and let me know here if you're still experiencing the same error.
  12. I’m sorry you’re having trouble after the update. Can you give some more details about what’s happening when you try to access the message center?
  13. Any logs you created while offline are saved in the app in a pending logs queue. If you go online again on that device, the logs should be submitted automatically the next time you open the Geocaching app. Did that not happen for you in this case?
  14. Thanks for calling this out. We fixed this problem yesterday, so the map preview GPX file should now respect corrected coordinates.
  15. For the same security reasons as we removed the more prominent Send to GPS links, those links are already slated to be removed next week. Not trying to be a party-pooper here, just trying to let people know before getting excited about those pages.
  16. The 6.10.1 update with a fix for the iOS 12 crash is now available in the App Store. Please let us know if you continue to have any problems after updating.
  17. We've submitted a 6.10.1 update to Apple with a fix for the iOS 12 crash. If Apple approves the release quickly then it should be available soon!
  18. Thanks for confirming that you’re using iOS 12. I suspect the original poster is also. So far it appears that this crash is only happening on iOS 12, which is still in beta. We can’t promise complete support for iOS 12 until its public release, but we are working on fixing the crash before then if possible.
  19. Yes, for single cache GPX downloads the file has been the same for all members since last summer.
  20. I’m sorry you’re experiencing that problem. What version of iOS are you using?
  21. Thanks again for the reports, everyone. We just pushed a 6.9.1 update to the Play Store with a fix for this bug. It may take a little time to be available to everyone. If you can't see the update immediately, please check back later today.
  22. Thank you for the super-thorough big report. I’m sorry this problem is happening for you. We will investigate and get a fix out.
  23. The coords for your current location can be found at the bottom left of the compass screen.
  24. Please make sure you’re updated to the latest version of Garmin Express (6.6.x, I believe) and try again. After the problems last week we worked with Garmin to get them to make some security updates which are included in that update. If that doesn't fix the issue, please post here again to let us know.
  25. I'm sorry your having problems with your premium membership. If it continues without resolution, please write into our customer support team using the form here: https://www.geocaching.com/help/. Like you, I'm surprised that logging out and back in did not fix the problem. Any chance you're using Facebook to login? We've been troubleshooting some problems with the Facebook integration lately and I'm wondering if it could be connected.
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