debi13 Posted July 4, 2004 Share Posted July 4, 2004 (edited) downloaded Gsak when I try to open it the program just keeps trying to open downloaded it 3 times same every time I try what am I doing wrong Edited July 4, 2004 by debi13 Quote Link to comment
+NightPilot Posted July 4, 2004 Share Posted July 4, 2004 What you downloaded was a Windows installation executable, which should install GKAK to your computer. I don't know why it won't run for you, but it has to be a problem with your computer setup. A fix depends on what OS you have installed. Quote Link to comment
+Team DEMP Posted July 4, 2004 Share Posted July 4, 2004 Can you be more specific. What does "Trying to open" mean? Have you installed the program from the download and you can't run the install program, or are you trying to get it installed the 1st time? Any specific error messages would be helpful. Also tell us the operating system you are running - Win9x, WinME, Win2k, WinXP? Quote Link to comment
+Smogman Posted July 4, 2004 Share Posted July 4, 2004 This needs to be moved to the Sofware forum where Clyde can address the issue!!!! Quote Link to comment
debi13 Posted July 5, 2004 Author Share Posted July 5, 2004 we are running windows XP program is installed (ver 3.05) when we try to run it it just stalls at the opening screen Quote Link to comment
+ClydeE Posted July 5, 2004 Share Posted July 5, 2004 we are running windows XPprogram is installed (ver 3.05) when we try to run it it just stalls at the opening screen Hmm, this is a tough one as there are no error messages to go on. I have many users (including myself) that run GSAK on XP and have actually found this operating system to be the most compatible. Try this: 1. Delete the file GSAK.ini in the install folder of GSAK 2. Delete the folder "Data" in the install folder of GSAK Try again If that doesn't work, try the "nuke" method 1. Uninstall GSAK 2. Delete the install folder of GSAK and all sub folders 3. ReInsall GSAK and try again. Quote Link to comment
debi13 Posted July 5, 2004 Author Share Posted July 5, 2004 we have tryed again reinstalled still just runs never opens program stays on the opening screen should I try an older version to see if that works Quote Link to comment
+ClydeE Posted July 6, 2004 Share Posted July 6, 2004 we have tryed again reinstalledstill just runs never opens program stays on the opening screen should I try an older version to see if that works You have mail Quote Link to comment
Cachengrab Posted July 6, 2004 Share Posted July 6, 2004 If you uninstall then reinstall you may want to turn your virus detector is off. If you are running Norton or Avg6 I noticed that then will interfer with some program installs. Just an option, run your download through your virus checker then turn off when doing the install. Just make sure you turn it back on when you are finished. Quote Link to comment
+CompuCash Posted July 6, 2004 Share Posted July 6, 2004 I find that I have to double click the short cut a couple times - even 3 to make it run - see a flash of the start image then nothing - try again and it works - thought it was just me - maybe we have the same issue - very good suggestion to kill the virus checker before installing. Quote Link to comment
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