App not open since update

[+Tatie Sylvie]

 

Hello
my geaocaching application no longer opens correctly since the last update.

I have the same problem on my ipad and on my iPhone.

Can you please help me ?  I have already turned off and restart

Thank you in advance

 

 

[Frau Potter]

Make sure you have downloaded the most recent version of the app - 8.13.1. We know a few geocachers had trouble with the previous version. 

[Keystone]

I moved this thread from the Geocaching.com Website Bug Reports and Feature Suggestions forum.

[+Tatie Sylvie]

Yes the version is 8.13.1 

Any idea to solve the problem ? or other cheks ? 

[+schmittfamily]

I am having the same issue.

Version 8.13.1 of the geocaching app just crashes upon opening

 

 

[+Tatie Sylvie]

Ouf ! i m happy to not be alone.. always the same problem today.. I hope that we find soon the problem.. I want to play geocaching:-) 

 

[+DelaneyLady]

Same issue for me as well. I do have the current version of the app

[+Coach Eagle]

Hi,

Same problem since last week APP will npt open.

IOS 12.4.4

Iphone 6

Géocaching APP 8.13.1

 

the few times it does get open it's stuck in a frame with  the geocahcing list and half of the map but frozen

 

How do we get help ? I haven't found anything anywhere.

Thanks !

Coach Eagle

[Frau Potter]

Thanks for all the reports. The team has put out a new build. Please download the 8.15 version if you can (from the App Store): https://apps.apple.com/us/app/geocaching/id329541503 

[Frau Potter]

After talking further with the engineers, they believe an even better solution would be to delete and reinstall the app. If anyone does this, can you please report back on whether this worked? Be careful that if you have off-line lists, you'll need to download those again after you add the app back on your device (the Lists will be there, but not the offline version).

[+schmittfamily]

I tried the update and the app still crashed.

I then tried deleting and reinstalling the app and it seems to working.

[+abbyspeople]

17 hours ago, schmittfamily said:

I tried the update and the app still crashed.

I then tried deleting and reinstalling the app and it seems to working.

It works to delete and then reinstall the app (doesn't work to just off-load the app).  Thanks!

[+Dasindog]

I deleted the old app and reinstalled 8.15.  It is working fine.  As always, thanks for the support.

[+DelaneyLady]

Doesn’t deleting the app remove all of the waypoints you’ve entered for multis and field puzzles? If so this does not seem like a good solution. 

[+kunarion]

57 minutes ago, DelaneyLady said:

Doesn’t deleting the app remove all of the waypoints you’ve entered for multis and field puzzles? If so this does not seem like a good solution. 

 

Yes, it clears any user typed data stored within the App, even the login.  Uninstall/reinstall should be the last resort, but it's a resort I visit so often, I save absolutely everything elsewhere.

[Frau Potter]

2 hours ago, DelaneyLady said:

Doesn’t deleting the app remove all of the waypoints you’ve entered for multis and field puzzles? If so this does not seem like a good solution. 

If you enter the final waypoints by updating the Posted Coordinates in the app, it automatically syncs with the website. I know that’s not always how everyone does it, but it’s best if you want it to be saved. And/or save as a personal note (which also syncs with the website). But, yes, if you’ve saved a lot of data on your app, then you should wait and see if the next update solves your issue. 

[+Tatie Sylvie]

Yes it works for me to when i delete and put the new .. thanks for your help !