+Tatie Sylvie Posted January 18, 2020 Posted January 18, 2020 Hellomy geaocaching application no longer opens correctly since the last update. I have the same problem on my ipad and on my iPhone. Can you please help me ? I have already turned off and restart Thank you in advance Quote
+Frau Potter Posted January 18, 2020 Posted January 18, 2020 Make sure you have downloaded the most recent version of the app - 8.13.1. We know a few geocachers had trouble with the previous version. Quote
Keystone Posted January 18, 2020 Posted January 18, 2020 I moved this thread from the Geocaching.com Website Bug Reports and Feature Suggestions forum. Quote
+Tatie Sylvie Posted January 18, 2020 Author Posted January 18, 2020 Yes the version is 8.13.1 Any idea to solve the problem ? or other cheks ? Quote
+schmittfamily Posted January 22, 2020 Posted January 22, 2020 I am having the same issue. Version 8.13.1 of the geocaching app just crashes upon opening Quote
+Tatie Sylvie Posted January 22, 2020 Author Posted January 22, 2020 Ouf ! i m happy to not be alone.. always the same problem today.. I hope that we find soon the problem.. I want to play geocaching:-) Quote
+DelaneyLady Posted January 22, 2020 Posted January 22, 2020 Same issue for me as well. I do have the current version of the app Quote
+Coach Eagle Posted January 24, 2020 Posted January 24, 2020 Hi, Same problem since last week APP will npt open. IOS 12.4.4 Iphone 6 Géocaching APP 8.13.1 the few times it does get open it's stuck in a frame with the geocahcing list and half of the map but frozen How do we get help ? I haven't found anything anywhere. Thanks ! Coach Eagle Quote
+Frau Potter Posted January 24, 2020 Posted January 24, 2020 Thanks for all the reports. The team has put out a new build. Please download the 8.15 version if you can (from the App Store): https://apps.apple.com/us/app/geocaching/id329541503 1 Quote
+Frau Potter Posted January 24, 2020 Posted January 24, 2020 After talking further with the engineers, they believe an even better solution would be to delete and reinstall the app. If anyone does this, can you please report back on whether this worked? Be careful that if you have off-line lists, you'll need to download those again after you add the app back on your device (the Lists will be there, but not the offline version). Quote
+schmittfamily Posted January 24, 2020 Posted January 24, 2020 I tried the update and the app still crashed. I then tried deleting and reinstalling the app and it seems to working. 1 2 Quote
+abbyspeople Posted January 25, 2020 Posted January 25, 2020 17 hours ago, schmittfamily said: I tried the update and the app still crashed. I then tried deleting and reinstalling the app and it seems to working. It works to delete and then reinstall the app (doesn't work to just off-load the app). Thanks! Quote
+Dasindog Posted January 25, 2020 Posted January 25, 2020 I deleted the old app and reinstalled 8.15. It is working fine. As always, thanks for the support. Quote
+DelaneyLady Posted January 25, 2020 Posted January 25, 2020 Doesn’t deleting the app remove all of the waypoints you’ve entered for multis and field puzzles? If so this does not seem like a good solution. 1 Quote
+kunarion Posted January 25, 2020 Posted January 25, 2020 57 minutes ago, DelaneyLady said: Doesn’t deleting the app remove all of the waypoints you’ve entered for multis and field puzzles? If so this does not seem like a good solution. Yes, it clears any user typed data stored within the App, even the login. Uninstall/reinstall should be the last resort, but it's a resort I visit so often, I save absolutely everything elsewhere. 2 Quote
+Frau Potter Posted January 25, 2020 Posted January 25, 2020 2 hours ago, DelaneyLady said: Doesn’t deleting the app remove all of the waypoints you’ve entered for multis and field puzzles? If so this does not seem like a good solution. If you enter the final waypoints by updating the Posted Coordinates in the app, it automatically syncs with the website. I know that’s not always how everyone does it, but it’s best if you want it to be saved. And/or save as a personal note (which also syncs with the website). But, yes, if you’ve saved a lot of data on your app, then you should wait and see if the next update solves your issue. Quote
+Tatie Sylvie Posted January 28, 2020 Author Posted January 28, 2020 Yes it works for me to when i delete and put the new .. thanks for your help ! Quote
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