+knato Posted August 8, 2018 Share Posted August 8, 2018 How to reproduce the problem? Open "Caches along a route" (https://www.geocaching.com/my/userroutes.aspx) Click "Create New Route" Enter arbitrary route name, e.g. "Munich - Berlin" Click "Create Route" Enter starting point and target location (e.g. Munich and Berlin) Click "Search" Expected result A (Google?) map containing the route should be shown. Actual result Empty frame The Chrome DevTools Console shows an error (see Screenshot attached) Environment Windows 10 Chrome 67.0.3396.99 x64 IE 11 Quote Link to comment
+hzoi Posted August 8, 2018 Share Posted August 8, 2018 I don't even get anything to happen when I hit the "search" button (and I picked closer cities to avoid any distance error - Wiesbaden and Mainz). Perhaps it's a sign that the hamsters are gnawing in the problem? Quote Link to comment
+wigglesworth Posted August 8, 2018 Share Posted August 8, 2018 We are busy panning our trip today and are a little relieved that others have experienced the same problem as us. New route shows an empty frame - with search giving no results. Incidentally you can load previously created public routes. Quote Link to comment
+Scook Posted August 8, 2018 Share Posted August 8, 2018 A blank screen is all you get. And it's not a display problem because if you "Save ChangeS" all you see next is anther blank screen with zero miles. And, no, I don't want to use the live map on the App... Quote Link to comment
+SweetpeaOshea Posted August 8, 2018 Share Posted August 8, 2018 I'm also having this problem. I have tried on various devices and browsers to no avail. Quote Link to comment
SnowstormMK Posted August 8, 2018 Share Posted August 8, 2018 We released a fix this morning, so it should be working again. Please let me know if you are still encountering the problem. Quote Link to comment
+HHL Posted August 9, 2018 Share Posted August 9, 2018 It's working here (Hamburg) as expected. Thanks for the fix. Hans Quote Link to comment
+wigglesworth Posted August 10, 2018 Share Posted August 10, 2018 Thanks for the repair - now we can get back to planning our holiday routes. Quote Link to comment
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