+PSHAX Posted March 24, 2009 Share Posted March 24, 2009 (edited) Just a quickie to show some public praise for Garmins UK customer services.. Yesterday my shiny new Colorado 300 arrived, was quickly unboxed and fiddled with. Got home, hunted high and low for my Topo DVD, and after finding it, found the US website wouldn't let me get a second licence code. Well, to make a short story longer, I called Garmin this morning, and 7 minutes later, I had the required second licence code and necessary Topo update info emailed to me. Edited March 24, 2009 by PSHAX Quote Link to comment
+Sussex Leprechauns Posted March 24, 2009 Share Posted March 24, 2009 Not had many dealings with them, and none recently, but when I did they seemed to genuinely understand the phrase Customer Service. Highly recommended. Unlike insurance company who left me queuing for 48 minutes the other day - after about 5 minutes I decided to put on speaker phone and wait and see how long it would take to get a response. At 48 minutes I decided I couldn't listen to their 'your call is important to us' message any more. Direct Line since you ask Quote Link to comment
+Max and 99 Posted March 24, 2009 Share Posted March 24, 2009 Garmin's customer service reps have always been so helpful to us. We've called them for unit problems, codes, and other questions and they've always been cordial and able to help. Quote Link to comment
+DizzyPair Posted March 27, 2009 Share Posted March 27, 2009 I dropped my 60Cx gps, breaking the battery cover. I emailed customer services asking where I could get a replacement from. They emailed back the same day and said that you cannot buy battery covers as they are not accessories, but they would send me a new one in the post. FREE They posted it out the same day. Could not ask for more. Quote Link to comment
+Captain Gore-tex Posted March 27, 2009 Share Posted March 27, 2009 I have to agree, I have contacted them on a few occassions and the service has been excellent. Well done Garmin UK, keep it up. Quote Link to comment
+t.a.folk Posted March 28, 2009 Share Posted March 28, 2009 Few weeks ago the screen on our Legend cracked for no apparent reason . Phoned Garmin ,took it to them on a Tuesday and two days later another , refurbished, unit arrived in the post . No invoice ,no postage charge ,no charge at all . And the receptionist was very polite and friendly. Quote Link to comment
+Cache U Nutter Posted March 28, 2009 Share Posted March 28, 2009 Just a quickie to show some public praise for Garmins UK customer services.. Yesterday my shiny new Colorado 300 arrived, was quickly unboxed and fiddled with. Got home, hunted high and low for my Topo DVD, and after finding it, found the US website wouldn't let me get a second licence code. Well, to make a short story longer, I called Garmin this morning, and 7 minutes later, I had the required second licence code and necessary Topo update info emailed to me. I have to agree Their service is second to none ! On 2 occaions my etrex cx failed and the unit was replaced F.O.C even though out of warranty. Will certainly go back to them when I need an upgrade [soon] My Renault Espace however continually broke down and Renault were incompetant in all aspects of their business..... I will never ever purchase another one of their cars. Take note manufacturers - the power of the internet is inescapable. Quote Link to comment
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