Explorist 600 - Usb - Unknown Hardware

[freeday]

I just used the usb-function for a few weeks (windows XP) without any problems.

But since 3 days windows always says UNKNOWN HARDWARE.

I tried it with 4 different PSs!!! (XP) (also reinstallation for a lot of times)

different other usb-parts have no problems.

I also tried it with a windows ME Laptop.

 

Is the cable defekt?

 

Does anyone know the reason?

 

Thank's a lot.

 

Edited July 24, 2005 by freeday

[flir67]

trying deleting the device under system hardware list, then letting it redetect it, if no lucky there, find the specfic driver (good luck) being used and delete it, back it up just in case the later doesn'et work. then reinstall the magallen explorer disc program.

 

I've had the similiar problem with out devices, a reinstalled xp to fix it but then just realized all I needed to do was create another admin user and run the program again and all is well.

 

 

good luck

 

flir67

[freeday]

>>>trying deleting the device under system hardware list, then letting it redetect it, if no lucky there, find the specfic driver (good luck) being used and delete it, back it up just in case the later doesn'et work. then reinstall the magallen explorer disc program.

 

Thank's, but

I already tried all theses options.

[+hogrod]

I have had a cable problem before(USB) that acted just like you say.... problem is after hooking up damaged cable i also damaged my device. this may not be your case though. after reading through the magellan site and 600 user manual, there is a specific way they want you to connect the explorist 600 to your PC.

 

"Q: How do I properly connect my eXplorist 400/500/600 to USB and power?

A: Attach the USB connector to the back of your eXplorist GPS receiver prior to connecting AC power and the USB connector into your PC. You must connect your cables and power in this order.

 

Please follow this connectivity procedure:

 

1. Connect your eXplorist USB connector to your eXplorist unit

2. Connect your USB connector at the end of the cable to your PC

3. Connect AC power to the eXplorist USB cable"

 

also note the PDF manual you can Download says allittle more about connecting it.

 

i would call magellan and ask, the unit is probably under warranty still and they may send you a new cable to try at no cost(demand it)

[freeday]

Thanks, i already tried it out.

http://www.magellangps.com/assets/caution_eXplorist_1up.pdf

Still does not work.

As i said, it worked already for a few weeks.

[flir67]

is it just the explorist that doesn't get recongized ? have u tried any other usb devices to see if they are detected correctly?

 

did u try inunstalling the usb hub driver under system hardware profile under system. there's the usb driver "unknown hardware" and a usb hub driver under system at the bottom.

 

try a friends computer to see if it says the same thing. then u know its the unit and not your computer

 

just checking..

 

good luck

Edited July 25, 2005 by flir67

[+WickedDrag0oN]

Howdy! I just recently bought a magellan 600 my self and I was having the same issues when hooking up the USB cable... I was thinking it was the drivers etc but NO! actually everything is working fine. It is infact the cable. Notice how the cable looks like it is supposed to be hooked up with the cord comming over the top when infact the cord should be going down behind the device. Ill post some pics when I get home from work. But ya the cable attachment is wierd. If this doesnt fix your problem then I dunno maybe a defective unit.

 

I asume your trying to put the rectangle lip on the cable on the rectangle hole on the usb connection and then screwing it in. In the same case the connection looks like this...

 

So the cord is comming out of the top flip it 180 degrees so its going down the back

 

_ = clip looking thing

 

| _ | (how you have it) when infact

 

it should connect like this | ¯ | (how you need it)

 

O_o

 

so ya ill put some pics up that will explain better

Edited July 25, 2005 by WickedDrag0oN

[+WickedDrag0oN]

here I hope this pic helps a bit more with my instructions...

 

 

forgive the image quality

[freeday]

I now get a second cable.

in a few days i will know if the unit is broken - hope the cable is broken.

 

As i said i tried 4 different PC´s all with USB that works with USB-discs

Install/uninstall of software

and one windows-ME-client

 

USB-Card-Reader always works.

 

I spent a lot of time in troubleshooting for that problem.

[+WickedDrag0oN]

doesnt matter what the hell the windows client is if the cable is hooked up wrong

[freeday]

I sent it back for checking the unit. Conclusion: USB-Connection is defect.

I spend a lot of time for this error.

 

Now, i will get Unit number 4

 

1. Unit: defect Joystick

2. Unit Bad reception

3. Unit: USB-Connection-error

 

Thank's for any help in this forum.

 

The adventure goes on - Magellan eXplorist 600

[+emsfireguy]

I just had this same problem today. First as said above make sure your cable is not backwards. Also try the 3 finger push. push OUT/ GOTO/ PWR all at the same time. This will rest your GPS. You will lose all data that is not on the SD card. After the reset I was up and running again. Good Luck

[kevrab]

You guys are GREAT---------

 

Just bought a 500 and I thought I had a defective cable, turned it around like suggested and, Bam!, it works. Thanks.

[+Trail Buzzards]

I had been using my eXplorist600 since May with no issues.... then all of a sudden I started having intermittent battery charging problems. It culminated with the unit not communicating with my PC. So I sent everything in for analysis and repair. It is due back to me on Thursday. I will give you an update then on what happened.... that is, if they even tell me. But this brings up a serious issue. If the cable was defective, that means that the wiring is extremely delicate and will not hold up to the extreme geocaching abuse (on..off...on...off...etc.) and I will have to purchase a swivel holder to eliminate the stress on the wire.

[+arie1]

I experienced the 'unknown hardware'-problem with my eX600 as well two weeks ago. Took a good look at the golden colored connection pins and discovered that one of those miniscule pins didn't come out anymore. I imagined that that caused the problem and send the cable back to be replaced. Still waiting for it. So check the connection pins to be sure.

Meanwhile my battery went empty this morning and I am not able to load it without the cable. Maybe it is not such a smart design, the charging and data-cable in one. I hope that I will receive the replacement cable next week as promised by the shop this morning.

 

Regards,

 

Arjen Hulskemper

[+Wile E. Dragonfly]

How does the swivel holder work for protecting the usb/power cable? I don't have one in front of me, so am having a hard time visualizing it. Does the usb cable plug into the holder and then the connections on the unit hook into the holder, too? If so, I'll order one now, while my cable is new.

 

Thanks for the help.

[+embra]

Yup . The part that connects to the GPS clicks into the mount more or less permanently (it can be easily removed). Then you click your GPS in and the mate to the cable is made just like that...no more messing with the screw.

[+Wile E. Dragonfly]

Thank you... that makes so much more sense now. And, that screw thing is truely annoying. I'll have to order one when I order the battery clip. Thanks!