+kpub66 Posted July 25, 2018 Posted July 25, 2018 For weeks now, I haven't been able to see my statistics on geocaching.com. I get an Error 500 message. I can see my statistics on pgc.com. Quote
+cerberus1 Posted July 25, 2018 Posted July 25, 2018 Tried mine (rarely look at stats) on the "old" profile, and still seems okay. Tried yours, and get a box like it's hidden from public view with, "Geocaching statistics are not available at this time". Maybe another hint for a Lackey on what's the issue. Quote
+noncentric Posted July 25, 2018 Posted July 25, 2018 Seems like there is a problem with the server that houses the OP's statistics? The message for users that choose to hide their statistics is different, see below: Quote
+kpub66 Posted July 25, 2018 Author Posted July 25, 2018 I did not have my statistics hidden before...I will look again and adjust, but I think that I have a public profile. Quote
HiddenGnome Posted July 25, 2018 Posted July 25, 2018 Hi @kpub66 - I am sorry that you have been unable to access your statistics page. I was able to isolate the issue and have added a ticket to our queue to find a fix. 1 Quote
+noncentric Posted July 25, 2018 Posted July 25, 2018 3 hours ago, kpub66 said: I did not have my statistics hidden before...I will look again and adjust, but I think that I have a public profile. Yes, I don't think your statistics are hidden, as your profile shows the message in the image below. Sorry, I thought I attached this image earlier, so my earlier post turned out to be a bit confusing in what I was trying to convey. Since your profile shows the message below, not the message that is usually seen with 'hidden' statistics, then it seems like it's a systemic problem - like a server or something else. Good to see that the Lackeys are already working on it. Quote
+Team Christiansen Posted July 25, 2018 Posted July 25, 2018 At least his stats show up on Project-GC: Quote
+kpub66 Posted July 31, 2018 Author Posted July 31, 2018 On 7/25/2018 at 12:10 PM, HiddenGnome said: Hi @kpub66 - I am sorry that you have been unable to access your statistics page. I was able to isolate the issue and have added a ticket to our queue to find a fix. Thank you for identifying the problem. Is there an estimate on how long this may take? I am grateful for your response and actions to remedy! Kim Quote
+caretaker5 Posted August 6, 2018 Posted August 6, 2018 I just got the same error 500 page while logging in an event I attended last week. I thought I had adjusted the date to when the event occurred, but it logged as todays date. no big deal right? well that event was my 8th different cache type on that date, now it is not because it was not logged as found on the correct day. when I attempt to change the date I get the error page, and when I attempt to delete the log to log it again on the correct date I get the same error page. Quote
+caretaker5 Posted August 6, 2018 Posted August 6, 2018 I must have attempted to change the date or delete that log at least a dozens times before I posted the last note above. just attempted it again and was able to delete that log and re-log it with the actual date that the event occurred. not sure what the problem was, but at least I got my issue fixed. Quote
+kpub66 Posted August 7, 2018 Author Posted August 7, 2018 @HiddenGnome Thanks again for identifying the problem and submittingthe ticket. Is there a time frame for the error to be fixed? Is there something that I need to do: refresh or logout/login? Quote
HiddenGnome Posted September 20, 2018 Posted September 20, 2018 Hi @kpub66 - I'm sorry this took a while to get resolved, but the issue you were experiencing should be cleared up now. You should be able to access your Statistics once again. Quote
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