+onthehuntin702 Posted March 19, 2013 Share Posted March 19, 2013 Just as the title and description state, we went Premium but aren't being given credit for our finds as "regular" members. Is this the standard? If so it seems like we should get credit for those finds in regard to how many favorites we can award. Quote Link to comment
Moun10Bike Posted March 19, 2013 Share Posted March 19, 2013 Did you purchase your membership via the iPhone app? If so, there is a known bug in that Favorites fail to be awarded via that pathway. If this happened to you, write to contact@geocaching.com and we can get your deserved Favorite points added to your account. Quote Link to comment
+StarBrand Posted March 19, 2013 Share Posted March 19, 2013 you will - send an email to contact@geocaching.com if they don't show up in a day or 2. From the Help Center: If I purchase a Premium Membership later, will I be awarded Favorite Points for the caches I found when I was a Basic Member?Yes - for first-time subscriptions! If you upgrade to Premium Membership we will add up your past geocaching finds and award Favorite Points accordingly. From there you can visit the cache pages you found while still a Basic Member and "spend" the Favorite Points on the best ones. However, if your subscription lapses for any reason, you will not be granted Favorite Points until you renew your Premium Membership. At which time the Favorite Points will start accruing again. You are only prorated Favorite Points the first time you subscribe. Quote Link to comment
+onthehuntin702 Posted March 19, 2013 Author Share Posted March 19, 2013 The upgrade was made via a PC, so we'll just wait for the next day or two and they should show up without issue. Thank you for the rapid replies! : ) Quote Link to comment
+onthehuntin702 Posted March 25, 2013 Author Share Posted March 25, 2013 Sending email because still no favorite credits for past finds. Quote Link to comment
Keystone Posted March 25, 2013 Share Posted March 25, 2013 Was this the first time you purchased a premium membership, or did you try one previously and let it expire? Quote Link to comment
+onthehuntin702 Posted March 25, 2013 Author Share Posted March 25, 2013 Was this the first time you purchased a premium membership, or did you try one previously and let it expire? Fresh, first, only, original, etc etc etc : ) Quote Link to comment
Moun10Bike Posted March 25, 2013 Share Posted March 25, 2013 We had some issues with Favorites awarding in a recent update to our membership process. Please email contact@geocaching.com for help. Thanks! Quote Link to comment
+onthehuntin702 Posted March 25, 2013 Author Share Posted March 25, 2013 We had some issues with Favorites awarding in a recent update to our membership process. Please email contact@geocaching.com for help. Thanks! Email sent yesterday and received notification that a reply may be some time due to "unusually high email volume" or something along those lines. lol It's all good, I just want to give credit to some of the exceptional caches we have had the pleasure of experiencing. Quote Link to comment
+onthehuntin702 Posted March 29, 2013 Author Share Posted March 29, 2013 Email resolved issue, thanks. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.