+wabicek Posted April 26 Share Posted April 26 today the finds count stopped updating. clearing cache, loging out & in again, waiting does not seem to help at all. 1 Quote Link to comment
+iiconiix Posted April 26 Share Posted April 26 Same, I’m having the same issue. Smileys show up on the map, but my find count isn’t updating. Checked for app update on phone and there doesn’t appear to be one, I have phone service, so can’t seem to figure out what the problem is. It’s down on the app and website too. :/ Quote Link to comment
+Pontiac_CZ Posted April 26 Share Posted April 26 Yep, just realized that as well. I'll give it some 24 hours to see whether it updates. :-) Quote Link to comment
geoawareUSA9 Posted April 26 Share Posted April 26 Thank you all for the reports. I have pinged the engineer group. 1 Quote Link to comment
+schni81 Posted April 26 Share Posted April 26 2 hours ago, wabicek said: today the finds count stopped updating. clearing cache, loging out & in again, waiting does not seem to help at all. I have the same problem...I can log a cache and the smiley appears but the finds count doesn't update 😢. I hope it will be fixed soon 👍 Quote Link to comment
Frau Potter Posted April 26 Share Posted April 26 The engineers are actively working to fix the issue, as well as the current technical issues with the Adventure Lab platform. Thank you for your patience. Quote Link to comment
Frau Potter Posted April 26 Share Posted April 26 The engineers were able to fix the issues with the find counts not updating. We believe it was related to the outage we were having with the Adventure Lab platform which is now resolved. Thanks to everyone for your patience while we identified and resolved the issues. 2 Quote Link to comment
+wabicek Posted April 26 Author Share Posted April 26 30 minutes ago, Frau Potter said: The engineers were able to fix the issues with the find counts not updating. We believe it was related to the outage we were having with the Adventure Lab platform which is now resolved. Thanks to everyone for your patience while we identified and resolved the issues. Thanks for info. However I still see an incorrect number on my profile as well as on my friend's profile. Should I delete my last log and post it again to trigger the found count update? Or just wait a bit? Quote Link to comment
Frau Potter Posted April 26 Share Posted April 26 2 minutes ago, wabicek said: Thanks for info. However I still see an incorrect number on my profile as well as on my friend's profile. Should I delete my last log and post it again to trigger the found count update? Or just wait a bit? I would recommend deleting your log and posting it again to ensure that your find count is updated. Please let us know if it does not resolve the issue. 1 Quote Link to comment
+wabicek Posted April 26 Author Share Posted April 26 (edited) I can asnwer myself - it has been enough to edit the last log to trigger the update. And thanks again for the quick response. Edited April 26 by wabicek 1 Quote Link to comment
Frau Potter Posted April 26 Share Posted April 26 1 minute ago, wabicek said: I can asnwer myself - it has been enough to edit the last log to trigger the update. Excellent troubleshooting! 1 Quote Link to comment
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