Can't view cache after getting notification (iPhone)

1.7k · September 16, 2020

I set up text notification for newly approved caches. I get the texts but am unable to view the cache.

Edited September 16, 2020 by Thot

11.8k · September 16, 2020

51 minutes ago, Thot said:

I set up text notification for newly approved caches. I get the texts but am unable to view the cache.

The Safari screen looks like a page I see when I'm logged in. You can try signing out and sign in:

When you tap the three line menu icon ("hamburger icon"), does it show you are logged in? If so, tap your avatar, and you're sent to your Profile page. There's a "down arrow" icon that opens a drop-down menu in the upper right corner of the page. You can "sign out" there. Then sign in.

1.7k · September 16, 2020

I didn't follow you. I don't see an my avatar on any of these screens. If you meant log out of the geocaching web page and log back in, I tried that -- no change.

11.8k · September 16, 2020

Just now, Thot said:

I didn't follow you. I don't see an my avatar on any of these screens. If you meant log out of the geocaching web page and log back in, I tried that -- no change.

It was just a couple of things to try. Without enough information, it's tough to guess.

1.7k · September 16, 2020

42 minutes ago, kunarion said:

Without enough information, it's tough to guess.

What information do you need?

September 16, 2020

4 hours ago, Thot said:

I set up text notification for newly approved caches. I get the texts but am unable to view the cache.

Do you by any chance have filters set to ignore particular caches? I filter out the caches that have the wonders I have already found. I haven’t had this happen (yet) so just throwing out a suggestion.

1.7k · September 16, 2020

22 minutes ago, outdoorsoccer said:

Do you by any chance have filters set to ignore particular caches? I filter out the caches that have the wonders I have already found. I haven’t had this happen (yet) so just throwing out a suggestion.

Thanks to you and kunarion for your replies. No, I have no filters. I have filters in Cachly, but not on GC.com. I have no filters anywhere that would filter out freshly released caches that are rated 1/5/1.5

Edited September 16, 2020 by Thot

11.8k · September 16, 2020

1 hour ago, Thot said:

What information do you need?

Have notifications previously worked fine?

Does the browser allow you to view caches in other ways (such as by browsing when not using "notifications")?

What iPhone and software version is it?

Is Safari up to date?

I haven't been able to get the same screens you posted. It's like it's a different setting (or version)? That login with the hamburger icon seems familiar, but I'm getting a completely different login screen. I thought it was the site's desktop version rather than the phone version, but I'm still not seeing it.

I'm thinking that you just need to log into Safari, and then it should work. But I can't type the steps to log in, because your page is different.

Edited September 16, 2020 by kunarion

September 16, 2020

55 minutes ago, Thot said:

Thanks to you and kunarion for your replies. No, I have no filters. I have filters in Cachly, but not on GC.com. I have no filters anywhere that would filter out freshly released caches that are rated 1/5/1.5

Have you tried to see the caches in Cachly? I don’t have Cachly so don’t know how to search by GC code, but I assume you can do it.

1.4k · September 16, 2020

I think Kunarion meant to say log in with Safari [to geocaching.com]. The system will see you are already logged in as a PM and won't ask for another login. It also should help to check the "keep me logged in" option when you log in. I hope this helps!

Edited September 16, 2020 by GeoTrekker26
fix typo

1.7k · September 16, 2020

Previously I got notifications on my Desktop and they worked fine.

Yes, I can go to the cache shown in Safari and see all details

iOS version 13.7

I have never updated Safari. I assumed it is updated when the operating system updates.

Yes, I see caches in Cachly.

11.8k · September 16, 2020

18 minutes ago, Thot said:

Previously I got notifications on my Desktop and they worked fine.

Yes, I can go to the cache shown in Safari and see all details

iOS version 13.7

I have never updated Safari. I assumed it is updated when the operating system updates.

Yes, I see caches in Cachly.

The weird thing is the cache page you get in Safari.

I clicked a cache notification in email, and Safari popped up, and it was not logged in although I had logged in already. I tried it again and it was still logged in. But that cache page!

I get a page more or less like the one on the left when I'm not logged in. The one on the right is your screen shot, and a cache page layout is way different. I haven't figure out why it's like that. I'm thinking this may be part of the puzzle, part of the reason you can't log in.

Edited September 16, 2020 by kunarion

11.8k · September 16, 2020

4 hours ago, Thot said:

I didn't follow you. I don't see an my avatar on any of these screens. If you meant log out of the geocaching web page and log back in, I tried that -- no change.

Hang on a second. Did you notice that you have both a "Log In" button and a "Sign Out" menu item on the same screen?

What happens if you instead tap "Sign Out" and then log in?

Edited September 16, 2020 by kunarion

1.7k · September 16, 2020

yes, but I didn't want to sign out

11.8k · September 16, 2020

Just now, Thot said:

yes, but I didn't want to sign out

If you hope to see Premium Member caches, you may need to sign out and then sign back in.

1.7k · September 16, 2020

clicking Sign Out takes me back to the previous screen just as Log In does

11.8k · September 16, 2020

Just now, Thot said:

clicking Sign Out takes me back to the previous screen just as Log In does

Does it still show you logged in and not logged in, as before?

1.7k · September 16, 2020

I'm not sure what you mean. The screen with the lock looks the same

1.7k · September 16, 2020

I take the lock to mean I'm not logged in

1.7k · September 16, 2020

It turns out that clicking anywhere on the second page (the one with the Log In button-bar) does the same thing -- it takes me back to the page with the lock

11.8k · September 16, 2020

11 minutes ago, Thot said:

I'm not sure what you mean. The screen with the lock looks the same

I was noticing that you had a screen shot that shows a menu where you can click a button to "Log In", and also that same screen offers a menu item where you can Sign Out. This is highly unusual site behavior.

11.8k · September 16, 2020

19 minutes ago, Thot said:

I take the lock to mean I'm not logged in

The lock shows that you are not logged in as a Premium Member. You may be logged in as a Basic Member able to view other caches, not PM caches such as the one in your screen shot. That would be worth testing.

The trick is getting logged out and then logging in. That page seems to be in limbo.

Edited September 16, 2020 by kunarion

1.7k · September 16, 2020

That is the screen where it doesn't matter where I click I'm returned to the screen with the lock

1.7k · September 16, 2020

I have more notifications. Let me see if any do not require Premium Membership.

11.8k · September 16, 2020

I'm able to get a screen formatted in a similar way to your first post. I open "geocaching.com" and I get the three-line "hamburger menu" icon. But on my Safari, it only slides the page over to reveal the Profile menu. It doesn't offer "Sign Up Log In" as your phone shows.

Also, that old format is not persistent. It changes to the new format as soon as I click anything.

11.8k · September 16, 2020

Tap that "Sign Out" menu item twice before the phone signed out just now.

1.7k · September 16, 2020

No notification are for open caches

1.7k · September 16, 2020

2 minutes ago, kunarion said:

Tap that "Sign Out" menu item twice before the phone signed out just now.

I can't tap it twice. It sends me back to the lock screen on first tap

11.8k · September 16, 2020

12 minutes ago, Thot said:

I can't tap it twice. It sends me back to the lock screen on first tap

Have you tried turning your phone off and then back on?

I also found where to clear Safari's history. It almost looks like you have a combination of two site formats in view at the same time. Weird.

https://support.apple.com/en-us/HT201265

Edited September 16, 2020 by kunarion

1.7k · September 16, 2020

Are you running iOS version 13.7

11.8k · September 16, 2020

The actual login screen should look like this:

11.8k · September 16, 2020

13 minutes ago, Thot said:

Are you running iOS version 13.7

Yes. I have iPhone 8s, running iOS 13.7.

Like you said, Safari is part of the iOS updates. Here's a site that sort of explains it:

https://www.lifewire.com/check-the-version-number-of-safari-446563

Edited September 16, 2020 by kunarion

1.7k · September 16, 2020

Well, you broke the code. I rebooted and cleared Safari. I don't know which one did it.

Thank you for staying with it.

1.7k · September 16, 2020

Now that it goes to the cache page, it has led to another problem. I will create a new thread.

11.8k · September 16, 2020

1 minute ago, Thot said:

Now that it goes to the cache page, it has led to another problem. I will create a new thread.

That's OK. It's probably a multi-level issue.

Can't view cache after getting notification (iPhone)

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