+Northumbria biker 2 Posted May 26 In mid March I stopped receiving messages from HQ about new logs on my caches and also those indicating when a PQ is available etc. I thought it must be Covid19 related but it appears that it is only happening to me. I receive emails on 3 different devices so I don't think the problem is at my end. I also get the emails about new caches published. Any advice for solving this? Quote Share this post Link to post
Keystone 2963 Posted May 26 1. Check your spam filter. Make sure that noreply@geocaching.com is whitelisted. 2. Who is your email provider? Check to see if they are throttling or blacklisting that sender address. 3 Quote Share this post Link to post
+Northumbria biker 2 Posted May 26 Thanks for suggestions. I had, of course, been checking my spam filter but hadn't thought of checking what my provider was up to. Having done that I have found hundreds of geocaching.com emails blocked by them. I have tried whitelisting but they have rejected my attempts automatically. I plan to have words with them! 1 1 Quote Share this post Link to post
+NanCycle 460 Posted May 26 (edited) Different side of the coin--I get all the emails I expect except the newsletter; I haven't received one since January. Years ago I had this same issue caused by Comcast declaring the newsletters as spam, so they just blocked them. Thanks to suggestions here in the forum, I started a gmail account specifically to solve the problem and that worked for years. Now I wonder if gmail is doing the same thing. Whitelisting in gmail requires a paid account, which I don't want to have to do, unless the cost is minimal. (Anybody know what the cost is for a paid account in gmail?) Especially when I don't even know if that would fix the issue. Maybe go back to using the Comcast account and whitelist that? Edit after research: Paid gmail is $5 per month. Comcast doesn't offer a way to whitelist. Neither option is satisfactory to me. Edited May 26 by NanCycle Quote Share this post Link to post
