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kunarion

Trackable Promotion Text Is Not Accessible

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In the App, view a promotional trackable such as the new Teenage Mutant Ninja Turtle tag, and while the goal and description is accessible, the promotional text doesn't appear.  In the case of TMNT, the link to the world map of such tags is not available, and the main promotion goals are not in view, such as sharing stories on social media, and information about the TMNT show series and videos. 

 

The TMNT promotion, separate from the individual tags, is in view in the user's profile.  But no links to either map.  The web site has maps of TMNT Events, and of tags in caches worldwide.

 

If there's a way to access this within the App, aside from opening a web browser, I couldn't find it.

 

In the App, all of this is missing:

 

Untitled-4nt2.jpg

 

Edited by kunarion

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19 hours ago, kunarion said:

In the App, view a promotional trackable such as the new Teenage Mutant Ninja Turtle tag, and while the goal and description is accessible, the promotional text doesn't appear.  In the case of TMNT, the link to the world map of such tags is not available, and the main promotion goals are not in view, such as sharing stories on social media, and information about the TMNT show series and videos. 

 

The TMNT promotion, separate from the individual tags, is in view in the user's profile.  But no links to either neither map.  The web site has maps of TMNT Events, and of tags in caches worldwide.

 

If there's a way to access this within the App, aside from opening a web browser, I couldn't find it.

 

In the App, all of this is missing:

 

Untitled-4nt2.jpg

 

Hi kunarion, thanks for bringing this to our attention. Unfortunately, the App cannot display the interactive trackable map due to Apple/Android guidelines. However, the TB promotional text should appear in App - we are looking into resolving that now. If you see anything else, please don't hesitate to reach out at promotions@geocaching.com. Thank you, Katie DiJulio 

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On 9/30/2019 at 12:20 PM, mamabear said:

Hi kunarion, thanks for bringing this to our attention. Unfortunately, the App cannot display the interactive trackable map due to Apple/Android guidelines. However, the TB promotional text should appear in App - we are looking into resolving that now. If you see anything else, please don't hesitate to reach out at promotions@geocaching.com. Thank you, Katie DiJulio 

To followup we found a solution to the interactive map, which is now displayed in-app! Working on finding a fix for the promotional marketing on trackable details pages.

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1 hour ago, mamabear said:

To followup we found a solution to the interactive map, which is now displayed in-app! Working on finding a fix for the promotional marketing on trackable details pages.

 

That’s awesome!  :)

 

At least having the promotional text and the URLs in the main part of the App (where it already is) helps people find the info.

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