Jump to content


+Premium Members
  • Posts

  • Joined

  • Last visited

Everything posted by mamabear

  1. Hi folks, The original promotional trackable tag is intended to be placed inside a geocache within 2-weeks of receiving one, not a proxy. Promotional tags want to engage with as many geocachers as possible and make new friends along the way. If you purchase a trackable tag, you are allowed to release a proxy in the case that the original has gone missing. If you have questions regarding promotional tags like TMNT, please email promotions@geocaching.com. Thanks, Katie
  2. To followup we found a solution to the interactive map, which is now displayed in-app! Working on finding a fix for the promotional marketing on trackable details pages.
  3. Hi kunarion, thanks for bringing this to our attention. Unfortunately, the App cannot display the interactive trackable map due to Apple/Android guidelines. However, the TB promotional text should appear in App - we are looking into resolving that now. If you see anything else, please don't hesitate to reach out at promotions@geocaching.com. Thank you, Katie DiJulio
  4. Hi teforp, the URL moneybackapp.pro has been removed and blocked from Geocaching.com. If you continue to see suspicious content like this, please contact the Community Team through the HelpCenter. https://www.geocaching.com/help/index.php?pg=request. Apologies for any concerns this advertisement may have caused. -Katie/mamabear
  5. Hi igator210 -- unfortunately, since not all Lab Caches are publicly available at this time we are not willing to show all of the data. We are in discussions about this topic and we are not sure if/when we would roll this out. Thanks, Katie
  6. Hi igator201 - We love your interest in Lab Caches and appreciate your feedback. We are still testing and developing the product along with a lot of other initiatives across the company so it has taken a while, but we are still working on Lab Caches as a product. Thank you for your input!
  7. Hi matter23, thank you for your feedback. I'm glad to hear you were able to think outside the box and come up with some unique ideas, that's the intention of Lab Caches. We are hoping to roll out some new features in the coming months that will hopefully resolve the challenges and pain points you faced. Stay tuned! Thank you!
  8. Hi Zor, There have been a few updates made to the Adventure (Lab Cache) Builder Tool this week, they include the following: On the Geocache Edit Page: A drop-down with trigger options (QR Code, iBeacon, Photo) On the Geocache Edit Page: "question to answer" following the trigger options On the Adventure Edit Page: Do you want to make your adventure playable offline These updates are improvements and enhancements for future planning and will have no affect on the current Adventure you are building. In fact, you do not need to select anything or input any information in any of the three fields. Regarding the "test snapshot", I reproduced a test snapshot this morning and did not run into any problems. You may have experienced issues with the testing due to two reasons: We rolled out new updates yesterday, and if you tried to test during that period you may have experienced error messages. The older test snapshot should be deleted before creating a new one. I've searched our general HelpCenter inbox for your email and haven't seen it, I'll keep an eye out for it and follow-up with you through email.
  9. Hi sjclimber - we aren't ready to roll Lab Caches out for the public just yet, but we agree we've been given a lot of time to asses the product and gather awesome feedback. We are working on grooming the feedback to enhance and make further improvements on the product. Thanks, Katie
  10. Hi pli, thanks for the feedback from the FAD 2014 mega. At the moment we are granting event hosts with 10 geocache locations as that seems to be the best user experience for Lab Caches at Mega Events. We'll continue to make adjustments and modifications to the tool while we improve the product over time. Thanks again for the feedback!
  11. Hi Die Nemos, While the Lab Caches product is still in beta we don't have the functionality for other players to see logged lab caches on other accounts at this time. We hope this is a feature we can implement in the future as Lab Caches continue to mature in their life-cycle. Thanks, Katie
  12. There is now a way to check for deleted Lab Cache logs! Follow the steps below: 1. Log into geocaching.com 2. Go to your Public Profile (geocaching.com/profile) 3. Click the tab "geocaches" 4. Click on Lab Caches underneath Geocaches Found 5. Scroll to the very bottom of the page and click the link "Show Deleted Logs" (this link will not appear if you haven't deleted any logs) 6. Scroll up and down your list to find the deleted logs and then select the ones you want un-deleted
  13. Hi Rikitan - this usually happens when a player deletes a Lab Cache find (usually on accident). Once a Lab Cache is deleted it cannot be re-logged. I can look more closely and follow-up. Thanks!
  14. The purpose of Lab Caches is to create an engaging and educational experience for the geocaching community by using a temporary series of geocaches that are unique and achievable for all participants. We have created this forum to help Lab Cache builders share their ideas and tips for creating the best experience for others. Show off your photos, insights, and stories here! Frequently asked questions: What are Lab Caches? A Lab Cache is an experimental and extremely rare geocache type. These geocaches are a way for Geocaching HQ to innovate and test new ideas to make geocaching even better. By building a great experience you are helping us shape the future of Geocaching! How does a Lab Cache work? These mostly work the same as regular geocaches: navigate (using the web-based app) to the location, find the cache and sign the logbook, solve the riddle, or answer the question. However, these differ in that you must use the find code in order to mark the geocache as found. The URL for Lab Caches should be shared by event hosts with participants ahead of time. Does a Lab Cache have to involve a container? A container is preferred, but not necessary. It can even be indoors. The finder just needs to discover a code to unlock the find. At a large event, it is better to have a crowd-friendly geocache. Have fun and be creative, these are temporary hides with a lifespan as long as the mega event. Are Lab Caches reviewed by a reviewer? No. The general geocaching guidelines do not apply to Lab Caches and the caches do not go through a formal review process. We assume you are using your expert local judgement for locations and ensuring the player will have the best experience. Geocaching HQ is happy to skim through the Lab Caches before your event. Approval may be withheld if Geocaching HQ deems the series to be inappropriate. Are Lab Caches replacing virtual geocaches? No, because there are no special logging requirements other than entering the find code. For more frequently asked questions visit this link.
  15. Hi Michaelcycle! Thanks for bringing this up. Can you provide the GC code for the cache you are referring to so we can look into it further? Thanks!
  16. Hi there Eternal Newbie - we will not be giving tours of HQ during the Block Party, but the HQ cache will be available at the party for visitors to sign the log book and trade trackables! Hope to see you there
  17. Thank you for letting us know! We have received many emails regarding this issue and we are currently looking into it.
  • Create New...