Can not update my billing information to renew my premium membership

[+SanWils 0]

Hi there, our premium membership needs to be renewed since the beginning of february. I've another card number since a few weeks and  I tried already several times to update my card  number, but the system does not seem to accept my new number, I always get "error" on top of the screen. The "0808" is stil from my old credit card number, so it hasn't been updated.

Can someone please give me the golden tip, so we don't loose our premium membership.

Thx!

Edited February 12, 2018 by SanWils

[+cerberus1 1176]

I'd say an email to Geocaching.com is the best bet to get something important like that fixed.  Their contact link is Here.

[+SanWils 0]

Already did that last week, and I got an answer, but it still does not work. And I worry that our premium membership will be canceled ... :-o 

[+J Grouchy 573]

I wouldn't worry...even if it did lapse, it's not "gone".  Renewing brings it all back with nothing lost.  

I actually never recommend letting it auto-renew.  If people actually cared what I thought, I'd say NOBODY should let it auto-renew so that maybe they'd eliminate that sleazy practice.  Maybe you need to go in, cancel auto-renew and then sign up for another year using a different payment method (then cancel the auto-renew again, of course  )

[+cerberus1 1176]

 

 

53 minutes ago, J Grouchy said:

I wouldn't worry...even if it did lapse, it's not "gone".  Renewing brings it all back with nothing lost.  

Most, not all.

When renewing a previous PM, you don't get your interim cache finds added for Favorite points, and we've yet to be able to get our Forum Title back (there's a website thread on that IIRC). 

[+TerraViators 16]

This is happening to me.  I have a few more days until premium membership is downgraded yet I'm unable to update my card information.  I've tried IE, FF and Chrome, to no avail.  It's not a Java issue.  I've submitted a trouble ticket to GS and waiting their response.

[+cerberus1 1176]

On ‎7‎/‎19‎/‎2018 at 3:23 PM, TerraViators said:

This is happening to me.  I have a few more days until premium membership is downgraded yet I'm unable to update my card information.  I've tried IE, FF and Chrome, to no avail.  It's not a Java issue.  I've submitted a trouble ticket to GS and waiting their response.

 

This was addressed in the Website forums.