+elemay Posted November 14, 2009 Share Posted November 14, 2009 I have not received any e-mail coming from geocaching.com for more than 1 day now. This include : - Friday's pocket query (marked as sent on the PQ page) - all notifications (including those as cache owner) - copy of e-mail sent to other geocachers I have sent an e-mail to contact@geocaching.com and I have not received any reply. Link to comment
+Team Taran Posted November 14, 2009 Share Posted November 14, 2009 Who is your email provider? I received my Friday pocket query as usual. I expect if this was a general problem there would be other people asking about it here. I expect it may be your email provider. Team Taran Link to comment
+Michael Posted November 14, 2009 Share Posted November 14, 2009 Those of us that answer the emails at contact@geocaching.com take the weekend off, for one thing so we can cache. This is why you didn't get a response yet. I'll check the emails to see if they are working. Link to comment
+Michael Posted November 14, 2009 Share Posted November 14, 2009 I sent a cache log out from one of my test caches and received it right away. Id check with your ISP. Link to comment
+Ambrieres Posted November 15, 2009 Share Posted November 15, 2009 I have the same problem than Elemay and we are several people who are currently facing this problem. Our ISP is videotron.com. I have just called them and they wanted to know the IP address of geocaching.com server. They seem to say the problem is not from their side... Link to comment
+Allanon Posted November 15, 2009 Share Posted November 15, 2009 They seem to say the problem is not from their side... As will every company... PQ and log email are working just fine for me... Link to comment
+Michael Posted November 15, 2009 Share Posted November 15, 2009 (edited) There are a couple reasons why you may not be receiving emails from the site: - Your inbox is filtering the emails as Spam: Sometimes emails from geocaching.com are filtered to a seperate folder from your main inbox. - Your ISP is filtering the emails as Spam: Some ISP's will blacklist geocaching.com and label us as a 'bulk sender'. This is true and false. While we do send emails in bulk, these filters do not distinguish between solicited and unsolicited bulk email. If this is the case you will need to contact your ISP and ask them to allow email from this IP address: 66.150.167.157 This are the originating IP for all mail from Geocaching.com. Edited November 15, 2009 by Michael Link to comment
+TripCyclone Posted November 15, 2009 Share Posted November 15, 2009 I am having the same problem. The last e-mail I received is about 11:30 PM CT on Friday. Not a single e-mail has come through since. I should have had e-mails yesterday from people logging my event. I sent a few e-mails to people today and I had it set to send a copy to myself. That was this morning. I doubt it's my browser thinking its spam as I have filters set up to automatically sort my geocaching e-mails into a separate folder. It would be odd for my ISP to suddenly block something that hasn't ever been blocked in the last year of using that ISP. I'll wait for tomorrow in hopes that when you get back to work, you might see something. I'll try contacting my ISP too. Link to comment
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