+TeamHardK Posted March 29, 2006 Share Posted March 29, 2006 Last weekend I went to Radioworld's store in Toronto looking to pick up a Garmin 60Cx, and the sales guy asks me a bunch of questions as to what I plan to do with it. So I tell him that I want to use if for mountain biking (and I made it clear that there would be heavy tree cover), some hiking and some geocaching. He then asked me how far I was going to do this stuff and how many maps I'd need loaded, we went through Mapsource and selected the area's I'd need and it would easily fit into the 56 Megs of the 60C. He then proceeds to recommend the 60C over the Cx, as I wouldn't need the expandable memory. When I asked him about the difference between the receiver chips in them and what I had read about the Sirf III, he assured me that "I won't notice a difference" and that I they had a 10 day exchange policy, if I wasn't happy I could swap it out for the Cx. Fast forward to a couple days ago. A guy at work picks up the 60CSx. It blows my 60C out of the water, while standing in my buddy's office with a good view of the constellation I'd get a solid lock on 1 sat, and a partial on 1 other. The CSx? Solid locks on 6 or 7 sats. So I call Radioworld to ask about the "barely noticeable" difference of 1 vs. 6 sats. Then the sales guy informs me that the 10 day satisfaction guaranty is N/A in my case because I loaded a map. I'd say that's a crucial tidbit to leave out when you're telling the customer about your exchange policy. I'm in customer service too, and I know that if a customer comes in asking for something specific and then I give them false info and sell them something that doesn't work for them, not to be surprised when they call back to complain. Radioworld is never getting another dime of my money. /rant mode BC of Team Hard K Quote Link to comment
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