Can't Unlock City Select

[+waumpuscat]

I have a new GPS V with version 7. Went through the unlock wizard and got an additional unlock code for my legend. The Garmin website shows both of units with the unlock codes and serial numbers and shows them now as unlocked, but when I open Mapsource it shows City Select as locked and must unlock to proceed. What I have I done wrong?

 

Phil

[SergZak]

You may have unlocked the units on the website but you still need to unlock them from within MapSource. In MapSource, select Utilities/Unlock Maps and continue from there.

Edited November 29, 2005 by SergZak

[+waumpuscat]

Thanks for the response. I have gone through that process at least 3 times and the wizard never indicates any problem. All suggesitons are appreciated.

[+Les Nomades]

I don't know what region you wanted to unlock if its all of North America, did you make sure to select all regions when you made the selection.

[+waumpuscat]

Yes, all regions were selected via the unlock wizard and are reflected as such on the web page as well.

[+Les Nomades]

When you entered your 25 digit number, did you made a copy/paste or did you type it yourself. If you typed it yourself, maybe you entered a wrong digit or letter somewhere.

 

edit: the best solution would be to contact Garmin

Edited November 29, 2005 by Nomades

[+welch]

I agree with SergZak, make sure the city select install on your computer is unlocked.

Don't know anything about the unlock wizard, or how you would check its working, sorry.

[+waumpuscat]

Thanks all, I have an email into unlock@garmin.com and am waiting for directions from those guys. I have cut and pasted unlock codes and may end up trying a re install. Sure is frustrating when you are trying to get up and running. Thanks for the help.

[+Les Nomades]

Thanks all, I have an email into unlock@garmin.com and am waiting for directions from those guys. I have cut and pasted unlock codes and may end up trying a re install. Sure is frustrating when you are trying to get up and running. Thanks for the help.

I'd appreciate if you could keep us posted, so nextime if the same problem occurs to someone else, we would be able to help more.

 

thanks

[+waumpuscat]

I'll do it,

 

Phil

[SergZak]

Here's another thing to check...it may be obvious but check anyways. Did you actually install CitySelect v7? If you don't have it actually installed (or have only a previous version installed), you may be getting the error message since the unlock code is tied to both the GPS and the version of CitySelect. Let us know how this turns out for you.

[+waumpuscat]

Serg, thanks for the suggestion. On initial loading of the dvd it cranked up and went through the entire installation process including the unlock wizard that walks you through loading of the unlock codes. I can't help but believe that this was done correctly due to the web page showing the unlocks and the wizard telling me it was done. Upon opening Mapsource I have City Select available but it shows "map detail locked" highlighted in yellow in the bottlom right hand corner. The only option available to unlock is to either use control u or utilities to unlock maps. Upon doing either one of these it launches the unlock wizard and the process starts all over again(asking for the unlock codes) I have completed this at least 3 times and confirmed on the web page showing my unlock codes, but cannot get the maps to unlock. Surely Garmin and get me going.

 

Phil

[+Old Sailor]

Here's how/ where you can unlock from:http://shop.garmin.com/cartography/mapsource/default.asp

click on unlock from menu at left.

[+waumpuscat]

Sailor,

 

Thanks for the link. That is what I did on initial installation and the web page and my Garmin account information confirms all the correct codes, coupon codes, serial and unit numbers. I even tried it again and it let me know that it already had it.

[SergZak]

Very odd. Sounds like you have a glitch in MapSource since you seem to have done everything correctly. Did you verify that the unlock codes are in fact installed in MapSource? Start the unlock wizard in MapSource, select "view my installed unlock codes" then press the next button. A box should come up with the installed MapSource regions installed along with the GPS that is unlocked for the region. Click on a GPS displayed and then click the "properties" button. Verify the region/GPS & it's unlock code are correct. If you don't have any displayed, then the problem may be within MapSource. If it was me, I'd try a full re-install of CitySelect & MapSource by uninstalling it, then deleting the Garmin folder & all Garmin related keys in the Windows registry and then repeat the install process. I'd wait though for Garmin's response to see what they say if you feel uneasy about doing this or editing the Windows registry.

Edited November 29, 2005 by SergZak

[+waumpuscat]

Serg,

 

Very much appreciated and I will do just that. I am currently trying to make contact with Garmin.

 

Thanks,

 

Phil

[+apersson850]

From within Mapsource, you can open the unlock wizard from the menu. I have a Swedish installation, so I can't say exactly what the menu item is called, but you'll find it, I'm sure. It's to the right, just left of the Help menu.

 

When you've accessed the unlock wizard, click Next and then View my installed codes (or something like that). In this list, you should have City Select 7 mentioned, and if you highlight it and click on Properties, then you should find your code there.

If that's all right, then the code is in Mapsource, and if it doesn't work in your GPS, then it may be the wrong code. This assuming it indeed is this map product you have selected and are trying to transfer to the GPS.

[+waumpuscat]

I spoke with Garmin and we discovered that the wrong codes were sent with the software. They had sent codes for the NT version of City Select and the version that is needed for the GPS V is not NT. After issuing new codes, the maps unlocked exactly as they should. Best customer support I have experienced in my memory. Thanks everybody for trying to help. I sure learn alot on this forum.

 

Phil

[+the hermit crabs]

Thanks for bringing it up, and for posting the resolution -- I just ordered City Select V7 yesterday, so if I have this problem when it comes in at least I'll have an idea of what it might be, rather than scowling at the computer in frustration.

[+Les Nomades]

Thanks for the update.