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Low Health Score


Twinklekitkat

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14 minutes ago, Twinklekitkat said:

I have a cache with low health score. I disabled it, replaced it, enabled it and also did an owner maintenance log which I thought would clear the LHS. How do you get rid of the Low Health Score message. What else needs to be done?

 

The Owner Maintenance log is the magic ingredient that should fix it, but I think it can take up to 24 hours for it to clear the dashboard message.

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7 minutes ago, barefootjeff said:

The Owner Maintenance log is the magic ingredient that should fix it, but I think it can take up to 24 hours for it to clear the dashboard message.

If that doesn't work, then maybe try sending Groundspeak a suitcase full of small unmarked non-sequential bills... :D

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I, too, have this issue.  I noticed a Low Health Score on one of my caches.  I performed maintenance and logged it on the cache page.  Less than an hour later, I received an email from Groundspeak indicating that the cache needed to be addressed.  I double-checked and confirmed that I logged the maintenance performed on the page.  The low health score was gone.

 

Two days later, the Low Health Score re-appeared on my cache owner dashboard for the same cache.  I don't want this showing up on the Volunteer Reviewer's screen.  They've got enough to deal with.  Should I delete the maintenance log and re-enter it??

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3 hours ago, iowaPete said:

I, too, have this issue.  I noticed a Low Health Score on one of my caches.  I performed maintenance and logged it on the cache page.  Less than an hour later, I received an email from Groundspeak indicating that the cache needed to be addressed.  I double-checked and confirmed that I logged the maintenance performed on the page.  The low health score was gone.

 

Two days later, the Low Health Score re-appeared on my cache owner dashboard for the same cache.  I don't want this showing up on the Volunteer Reviewer's screen.  They've got enough to deal with.  Should I delete the maintenance log and re-enter it??

 

Nope, you shouldn't delete/add your maintenance log. Remember that Maint Logs are 'action-generating' logs, not simple logs like a 'Found It' or a 'DNF'. Most likely, all this is controlled by some automated process.

 

For example (and this is JUST an example, I have no idea how GS's  processes work), early in the morning, the list of Low Score caches gets generated, but not yet emailed. Later in the morning, you do maintenance. Later that day, the system executes the 'email process', and yours was just timed badly.

THEN, a few days later, some process sees no response to the email (because the maint was done BEFORE the email went out), so it nags you again.

 

<sigh>

 

Either give it a few days for everything to catch up with itself, or if you're worried, shoot a quick note to your local reviewer or the Help Desk, citing the timeline. They can see it, if they have a reason to look at it. They'll make it right.

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