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Rikitan

Bug - all LAB caches Completed - but only 9/10 "found"

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Hello,

 

I would like to ask for solution of a bug, reported by one of the visitors of our MEGA event.

User TODELA successfully completed all 10 LAB caches, however the count in his profile shows only 9/10 "found".

He is unable to complete missing one again, because he completed it already. It is not a browser issue.

 

Here is his list of completions:

https://labs.geocaching.com/Logs/Details/32d3668b-47d6-401f-b4d4-128129bbbb2e

 

Screenshot:

4bTiJj2.jpg

 

Thank you for any suggestion!

 

Rikitan

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Hi Rikitan - this usually happens when a player deletes a Lab Cache find (usually on accident). Once a Lab Cache is deleted it cannot be re-logged. I can look more closely and follow-up. Thanks!

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There is now a way to check for deleted Lab Cache logs! Follow the steps below:

 

1. Log into geocaching.com

2. Go to your Public Profile (geocaching.com/profile)

3. Click the tab "geocaches"

4. Click on Lab Caches underneath Geocaches Found

f05b4bce-3190-4a10-be24-1f758e2480b4.jpg?rnd=0.7895167

5. Scroll to the very bottom of the page and click the link "Show Deleted Logs" (this link will not appear if you haven't deleted any logs)

75efdb4b-6715-40b5-8a20-8e298b3c7f02.jpg?rnd=0.6165386

6. Scroll up and down your list to find the deleted logs and then select the ones you want un-deleted

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There is now a way to check for deleted Lab Cache logs! Follow the steps below:

Brilliant! Thank you!!!

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