+Veilchen_4 Posted January 11, 2013 Share Posted January 11, 2013 I bought my first travel bug one week ago and today when I wanted to activate it It says "The activation code does not match for this Trackable". After that I tried to retrieve my activation code but then the website says "That coin's not found in our database" Please Help! greetings from Austria Quote Link to comment
+Droo Posted January 11, 2013 Share Posted January 11, 2013 Perhaps you are entering a 1 for an I, a 0 for a O, a B for an 8 or ..... check the tracking code on the coin closely, use a magnifying glass if you have to. If that doesn't work come back for suggestions on what to try next. Quote Link to comment
+a1nnie Posted January 11, 2013 Share Posted January 11, 2013 Where did you get the travelbug from? I just had the exact same problem with an oakcoins geocoin. I emailed them the problem with the number that is on the coin and within the hour they had written back with an activation code. Is there an email address if you need any support on the travel bug? Quote Link to comment
+stijnhommes Posted January 11, 2013 Share Posted January 11, 2013 Did you perhaps try to use the tracking code on the coin as activation code? The code on the coin is a code you need to enter to prove you actually had it in your hands. The activation code is a separate code you get from geocaching.com or the retailer who sold you the coin. Quote Link to comment
Love Posted January 12, 2013 Share Posted January 12, 2013 Veilchen_4 - send an email to contact@geocaching.com and include a picture of the travel bug that shows the tracking number. We can determine if the code is active or not and likely fix it if the code isn't in the system. Quote Link to comment
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