+scoutingfamily74 Posted July 15, 2008 Share Posted July 15, 2008 Figured I would order from the source, even though I could have saved a little bit of money, especially on shipping if ordered from a distributor. But I didn't, I figured I would give Groundspeak the benefit of my business and I'll never do that again! After spending almost $8 for shipping, even if I would have chosen USPS. the package arrived and I'm not pleased. Well to make a long story short we ordered a small assortment of cache stickers and a couple of containers. The containers made it no problem but they might as well folded up the stickers and placed them in a small envelope and they would have probably made it in better condition, for $8 am I wrong for expecting better? Needless to say I'm a very disappointed customer! Link to comment
+CYBret Posted July 15, 2008 Share Posted July 15, 2008 This is a Geocaching.com issue. I'm moving it over to that forum. Link to comment
+scoutingfamily74 Posted July 15, 2008 Author Share Posted July 15, 2008 got pics? No I sure don't! I'm at work right now but I'll see what I can do tomorrow! This is a Geocaching.com issue. I'm moving it over to that forum. Sorry about that, I wasn't sure where I should post it! Link to comment
+KoosKoos Posted July 15, 2008 Share Posted July 15, 2008 I think you have a right to be upset and you should let them know that. contact@geocaching.com I've ordered from them several times and never had any issues at all. Maybe you got a grumpy packing monkey that day. Link to comment
uperdooper Posted July 15, 2008 Share Posted July 15, 2008 I think you have a right to be upset and you should let them know that. contact@geocaching.com I've ordered from them several times and never had any issues at all. Maybe you got a grumpy packing monkey that day. i've heard those packing monkeys can be rather testy! Link to comment
+Prime Suspect Posted July 15, 2008 Share Posted July 15, 2008 I think you have a right to be upset and you should let them know that. contact@geocaching.com I've ordered from them several times and never had any issues at all. Maybe you got a grumpy packing monkey that day. i've heard those packing monkeys can be rather testy! They're chimps, not monkeys. If they hear you call them monkeys, they start throwing... well, let's just say you don't want to be on the receiving end. Link to comment
uperdooper Posted July 15, 2008 Share Posted July 15, 2008 I think you have a right to be upset and you should let them know that. contact@geocaching.com I've ordered from them several times and never had any issues at all. Maybe you got a grumpy packing monkey that day. i've heard those packing monkeys can be rather testy! They're chimps, not monkeys. If they hear you call them monkeys, they start throwing... well, let's just say you don't want to be on the receiving end. well then. that must be the problem. someone called them monkeys and they stopped packing things correctly. Link to comment
+Ambrosia Posted July 15, 2008 Share Posted July 15, 2008 That's too bad that you had an unpleasant experience. I've always been impressed with how quick they are, and I've never had a problem with how things were packaged. If you have concerns, you can email shop@Groundspeak.com. Link to comment
Bryan Posted July 15, 2008 Share Posted July 15, 2008 Figured I would order from the source, even though I could have saved a little bit of money, especially on shipping if ordered from a distributor. But I didn't, I figured I would give Groundspeak the benefit of my business and I'll never do that again! After spending almost $8 for shipping, even if I would have chosen USPS. the package arrived and I'm not pleased. Well to make a long story short we ordered a small assortment of cache stickers and a couple of containers. The containers made it no problem but they might as well folded up the stickers and placed them in a small envelope and they would have probably made it in better condition, for $8 am I wrong for expecting better? Needless to say I'm a very disappointed customer! I sent you my phone number and email address via PM. Please feel free to contact me and we'll get the issue fixed asap. Link to comment
+scoutingfamily74 Posted July 15, 2008 Author Share Posted July 15, 2008 I sent you my phone number and email address via PM. Please feel free to contact me and we'll get the issue fixed asap. Thanks Bryan, I'll give you a ring sometime tomorrow! Link to comment
Clan Riffster Posted July 16, 2008 Share Posted July 16, 2008 I think the true measure of a business is not how they handle everyday affairs, but rather, how they handle their mistakes. Judging by Rothstafari's post, I'd guess that Groundspeak does a good job at fixing their boo boos. Link to comment
+ArcherDragoon Posted July 16, 2008 Share Posted July 16, 2008 Figured I would order from the source, even though I could have saved a little bit of money, especially on shipping if ordered from a distributor. But I didn't, I figured I would give Groundspeak the benefit of my business and I'll never do that again! After spending almost $8 for shipping, even if I would have chosen USPS. the package arrived and I'm not pleased. Well to make a long story short we ordered a small assortment of cache stickers and a couple of containers. The containers made it no problem but they might as well folded up the stickers and placed them in a small envelope and they would have probably made it in better condition, for $8 am I wrong for expecting better? Needless to say I'm a very disappointed customer! I would have to say...it was just bad luck in this case. I have ordered from Groundspeak several times and have always been pleased...but it sounds like things will be worked out soon!!! Link to comment
Mushtang Posted July 16, 2008 Share Posted July 16, 2008 I think you have a right to be upset and you should let them know that. contact@geocaching.com I've ordered from them several times and never had any issues at all. Maybe you got a grumpy packing monkey that day. i've heard those packing monkeys can be rather testy! They're chimps, not monkeys. If they hear you call them monkeys, they start throwing... well, let's just say you don't want to be on the receiving end. "I hate every ape I see from Chimpan-A to Chimpan-Z." Judging by Rothstafari's post, I'd guess that Groundspeak does a good job at fixing their boo boos. Yes, very impressive. I agree, mistakes are not a problem. How they're handled is very important. Good job Rothstafari. Put yourself down for a raise. Link to comment
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