+Vic303 Posted January 26, 2006 Share Posted January 26, 2006 Major kudos to Garmin for the excellent customer service on the repair to my busted Map60C! Last week the swivel anchor broke out of the back of the case. So the next day I called Garmin & got an RMA# and shipped it out. Well, in LESS THAN A WEEK, I have my repaired Map60C back in hand. That turnaround includes MY shipping time to them! And they didn't just throw away my old GPS--they actually took the time to replace the broken back of the case and send my unit back with all its programming intact! Thank you Garmin! Vic303 Quote Link to comment
CenTexDodger Posted January 26, 2006 Share Posted January 26, 2006 I had a similar situation with my 60cs. Same failure you describe. They did a great job with it, except they did not fix it, they sent me a new one. Quote Link to comment
+Vic303 Posted January 26, 2006 Author Share Posted January 26, 2006 Ah, I know I got my original back because of the pda screen protector on it, and the piece of reflective tape on the battery hatch. Quote Link to comment
moonpup Posted January 27, 2006 Share Posted January 27, 2006 Silly me, I would have never thought to have checked the unit serial # Quote Link to comment
+Kayak Kouple Posted January 27, 2006 Share Posted January 27, 2006 what happens when they send u a new unit.......If u have city navigator & have used both your unlock codes wouldnt u have to buy another unlock code?? Quote Link to comment
Ferreter5 Posted January 27, 2006 Share Posted January 27, 2006 I gave Garmin a thumbs-up for the service I received when my eTrex Venture's screen died. They were quick and easy to work with They sent me a new unit (new serial number) with all of my waypoints/settings copied over from my old unit. Kudos for sure. Quote Link to comment
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