My Garmin Experience

[+MaxEntropy]

Greetings wanderers.

I told you earlier that I would tell you how my experience in getting my eTrex legend repaired went.

The problem was that I was getting lines horizontally across the screen. It still works, but the lines were annoying.

I went to their site and filled out the on-line form. The next day, I received a response that my unit had to go back for repairs and it gave me instructions. No problem, I shipped it out on a Monday, UPS ground.

They promised two weeks or so, but I got it back 10 days later with a ner display and a new front cover, replaced for "cosmetic reasons" according to the work order. I had engraved my name across it which the tech obviously didn't like.

Note that their website says that the warranty doesn't cover units sold at on-line auctions. I bought mine new, in the pqackage on ebay. I don't know if I sent in the warranty card, but they took care of me anyway.

It goes on.

A couple of months later, the unit started shutting down with just a slight tap onb the upper case. I sprung the battery springs and changed the batteries to no avail.

Note that this unit gets a lot of use, nearly every weekend and sometimes during the week. I may have dropped it a few times and broke a solder joint or somethng inside so don't automatically assume that the unit is of poor quality.

So I send in another request for service on their web site. The next day, they e-mail back that I need to call them. Uh-Oh, this doesn't look good. So I call.

the reason that they wanted me to call was because this is a second warranty service, I qualify for their extra-super-special-deluxe service. They gave me a special code and told me to send in the unit in fedEx overnight. Honestly, I sent it in on Tuesday morning and I had it back in my fat little fingers on Wednesday Evening! It had a new back cover this time and probably new guts and my database was completely intact (though I did back it up beforehand) Incredible!

So as you see, it went very well.

 

Mickey

Max Entropy

More than just a name, a lifestyle.

[+EtrexRose]

I am very happy for you, I had a good experience with garmin for my Rino 120 also, but unlike magellan, they dont send you free stuff.

 

I do what I gotta do, when I GOTTA do it.

[+Rubberhead]

I bought my sixth Garmin unit, a GPSmap 162, on May 1, 2003 through Bass Pro Shops. I updated the software to 3.20 and downloaded BlueChart and Fishing Hotspots maps then installed they unit on my boat and May 9th. I used it on the morning of May 10th for about 7 hours. Turned it off and tried to use it later that afternoon and it wouldn't turn on. I ship it out to Garmin on May 12th and Garmin received it on May 15th.

 

I'll let you guys and girls know the rest of the story once it's written.

[MikeK5117]

Dittos on Garmin service. I sent in my Venture because the battery cover was loose and I was worried it would leak easily. They replaced the cover and in the process replaced the front cover which was marked up and scratched. They also sent me a free replacement manual since I had lost the original. All free gratus and got it back 4 working days after the day they received it from me.

[+bdaniel]

Same here.

 

My GPSMAP 76S stopped locking onto satelites.

 

Gave them a call, get directions, shipped it to them and had it back in my hands in about a week.

 

No hassle, no questions, even forgot to send a copy of my receipt.

 

I would buy another Garmin in a heartbeat.

 

Bobby