Why is this(or any) TB "Note" only?

[pictom]

https://coord.info/TB339XK

 

Why is this TB's only log option to log a note?

 

Is there a setting I'm overlooking? I've sent someone both the TB# and the tracking number, but they get the same options. Seems the ability to take from someone's hands would be an option.

 

I'm sending out a new item using an old TB.

[+MtnGoat50]

I'm not sure what the other persons problem is but this is your trackable, which is in your hands, so your only option is write note. When I look at it I'm seeing, Grab it from current holder, write note, and discover it. 

 

Edited to add, I wonder if they're trying to log it using the reference # (TB339XK) and not the private tracking number?

Edited December 15, 2022 by MtnGoat50

[pictom]

41 minutes ago, MtnGoat50 said:

I'm not sure what the other persons problem is but this is your trackable, which is in your hands, so your only option is write note. When I look at it I'm seeing, Grab it from current holder, write note, and discover it. 

 

Edited to add, I wonder if they're trying to log it using the reference # (TB339XK) and not the private tracking number?

THANK YOU!