+tuxxj Posted April 18, 2018 Share Posted April 18, 2018 My phone was just charged for a friends gift renewal. How do I stop this from happening? Quote Link to comment
+Max and 99 Posted April 18, 2018 Share Posted April 18, 2018 (edited) 11 minutes ago, tuxxj said: My phone was just charged for a friends gift renewal. How do I stop this from happening? Try this: https://www.geocaching.com/help/index.php?pg=kb.printer.friendly&id=5#p734 Edited April 18, 2018 by Max and 99 Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 I just got a notice saying it was. Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 I want to stop someone else's gift renewal, not my own subscription. Quote Link to comment
+Max and 99 Posted April 18, 2018 Share Posted April 18, 2018 Did you pay for it? May ask the friend to follow the directions above to stop auto renewal of their PM. Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 I did a year ago. I want to stop the renewals. Quote Link to comment
+Max and 99 Posted April 18, 2018 Share Posted April 18, 2018 This is just MY opinion, but if I trusted the person, I'd ask them to remove the auto renewal (or contact Groundspeak to do it for you). The last time I bought a membership for someone, auto renewal wasn't the default. At worst, I'd cancel my card. Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 I can't cancel the card. They are charging my phone now and I thought I used paypal then. Quote Link to comment
+Max and 99 Posted April 18, 2018 Share Posted April 18, 2018 Aha! Now more information comes in. Your paypal account was charged. The instructions above tell you how to cancel auto renewal on paypal. Since it's not your Geocaching account, this might be a problem for Groundspeak. I don't use Paypal, so I can't help you there. Maybe someone else can chime in. You can reach GC at contact@Groundspeak.com Good luck! Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 Thanx for your help. I checked my phone bill and my paypal bill and I don't see a billing charge, just the text from T-mobile saying I was charged. HQ said they'll get back to me. Thanx again. Quote Link to comment
+Max and 99 Posted April 18, 2018 Share Posted April 18, 2018 Will you give an update when this is fixed? I'd love to hear good news. Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 OK, bye for now. Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 HQ canceled the renewal and is refunding the charge in 7-10 days. Quote Link to comment
+tuxxj Posted April 18, 2018 Author Share Posted April 18, 2018 Yup, thanx for your help too. Quote Link to comment
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