+larryc43230 Posted August 17, 2015 Share Posted August 17, 2015 (edited) I recently upgraded my laptop from Windows 8.1 to windows 10. When I tried to connect my Garmin Oregon 650 via USB, Windows threw up an error message complaining that "Device Descriptor Request Failed". Windows 10 refuses to recognize my Oregon, even with the latest USB drivers installed. After multiple failed attempts, I decided to visit the Garmin forums to see whether the issue has been reported. The closest forum I could find was the "Communicator Browser Plugin" forum, even though the problem has nothing to do with the plugin. If Windows doesn't recognize the device, the plugin certainly won't work. I submitted a post about the problem anyway, not seeing any other option. This morning, I found the following message in my e-mail in-box: "You've posted this in a forum which has nothing to do with your query. Sorry but unfortunately as yet there isn't a forum here for device issues like this. Please contact Product Support" This is appalling. You'd think that, after as many years as these devices have been out, they would have a forum that covers such issues. I've also learned, through personal experience and that of geocaching friends, that the people who answer the support lines at Garmin generally have no clue about these sorts of issues. As a result, I'll try their support line only if the situation becomes desperate. Come on, Garmin, you really need to provide some real, useful support for users of handheld devices. Oh, yeah: Does anyone here have any suggestions as to how to get my 650 connected to my Windows 10 laptop? I've already tried installing the latest USB drivers from this page, and that didn't change anything: Same error. --Larry Edited to add that I've already e-mailed Garmin asking about the issue. If the past is any guide, I can expect several generic responses, over the next week or more, suggesting that I try all the fixes I've already tried, and I'll be no closer to getting the issue resolved. Can you tell I'm frustrated? Edited August 17, 2015 by larryc43230 Quote Link to comment
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