Barrikady Posted June 20, 2011 Share Posted June 20, 2011 I had a tech problem with a Garmin GPS. I haven't called Garmin in about a year, and I remember that it was normal having to wait for about a 1/2 hour before I was able to speak with a Garmin tech rep. So, I called Garmin this morning prepared to sit by the phone for a long time before I spoke with a Garmin tech rep. I was surprised that the automated Garmin receptionist stated that the wait would be about 2 minutes. 2 minutes! I was shocked. I was even more shocked when a Garmin tech rep was on the phone line within 1 minute. He suggested what should be done to resolve the problem. I followed his instructions and the problem was solved and I was off the phone with Garmin in less than 5 minutes after I dialed the Garmin telephone number. THANK YOU Garmin! Quote Link to comment
+CacheFreakTim Posted June 20, 2011 Share Posted June 20, 2011 Wow good to hear. I have only contacted Garmin once and they had me on hold for 20 minutes. I ended up hanging up and finding my answer online. That was a couple years ago so its nice to hear their service is improving. Quote Link to comment
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