These guys ROCK...uploading some revised firmware, my VistaCx got toasted. So I did the warranty thing and they had it back in into UPS in two days, looks like they replace the unit with a new one. Got another 25 digit key for the maps and I am a happy camper. It gets better I was JONESING so bad, I got a 60CSx while waiting to see the outcome...while talking to the tech, also got another key to map my 60. I am definitely a big time fan of Garmin.