I’ve been using a Garmin GPS V since 2002 and have – until now – been very satisfied with it. It has a memory of 20 Mb – not much by today’s standards.
Included with the unit was City Select Europe v4 which had the map of Denmark divided into many small tiles. It was therefore possible to transfer just the parts that were relevant to the unit. The 20 Mb limit of the unit could accommodate all of Zealand, all of Fuen and the southern part of Jutland.
Over the years I’ve upgraded the maps twice (version 5 and 6) – at a cost of approx. US$100 each time. Both upgrades had the same small tiles.
In February 2006 Garmin sent me an e-mail about the new City Nagivator v8 that had replaced City Select and – supposedly – contained improvements. In the e-mail Garmin stated that some units couldn’t use the upgrade-DVD. My model (GPS V) was not mentioned.
(For non-Garmin users: The maps from Garmin are locked, i.e. you can get an upgrade CD/DVD for free and install it, but it cannot be used until an unlock-code has been purchased.)
I got the upgade-DVD and purchased an unlock-code for US$ 88. Only then was it clear that the new version was useless with a GPS V because the map-tiles had been hugely enlarged.
In the new version Denmark is divided into a few, large tiles. The tiles are so large that a part of Zealand, all of Fuen and the southern part of Jutland took up approx. 21 Mb. Just selecting all of Zealand (which now includes a large part of Sweden!) took up over 20 Mb.
As mentioned the product cannot be used – only installed – before purchasing an unlock-code. The customer therefore has no way of realising the problem prior to purchase. During the unlock-process information about the user’s type of unit is used so Garmin COULD have warned about the limitations of this unit with this upgrade, but this is not done.
I’ve contacted Garmin and Garmin’s Danish distributor – they have repeatedly refused to offer any kind of solution. They simply state that Garmin’s “no refunds”-policy is displayed when purchasing an unlock-code – and ignore the fact that the product sold is useless.
After my repeated mails to Garmin they have now – in small print – added a text to their description of v8 stating that some older models may have limitations.
My conclusion is that Garmin neither have scruples about selling a useless upgrade nor about declining requests for a reasonable solution.
This is written to warn current and potential Garmin-users, since Garmin’s business-ethics leave much to be desired…