KaosCL

This morning's update from here is that although cache logs and the weekly email are getting through, notifications of new releases are not. As someone mentioned in a previous comment... could this be that there are several IP addresses blocked but only one is being worked around? This is a service we pay for! Any update/confirmation from Groundspeak please?

Quick update... I had a lightbulb moment, suddenly remembered that Apple had had me change a setting within my email, found it, changed it back, bingo, caching emails are back *phew*

That's fantastic news, thanks There are happy cachers on the Facebook group that I admin as they are getting their mails again! Unfortunately I'm not... so I've got to figure out what setting I've messed with However, it's late in the UK so I'm off to bed, that can wait until tomorrow! Thanks again, relieved it's being sorted

Right! I've spent some time on the phone to Apple today over this issue and have been dealing with a lovely Senior Tech lady. It does seem that noreply@geocaching.com (or the associated IP address(es)) has almost certainly been added to an Apple blocklist, therefore emails from that address to any Apple email accounts (@icloud.com, @me.com etc) will bounce back. There is nothing we can do on our own accounts or devices to fix this, Apple need to lift the block. This has been elevated for the techy people at Apple to look at although they're dealing with a backlog from Christmas so it may take a couple of days. The lady that I've been dealing with has promised to ring me back with an update when she has one. In the meantime she suggests that people should contact Apple if they are affected... the more people report it, the better, basically. The thread over on the Apple forums which has been linked to here has been helpful in flagging up the issue as the Apple people can read it (although they can't reply). So, if you are affected, please post that both here and on the thread in the Apple Forums. In addition, please go ahead and contact Groundspeak directly via the contact link on the bottom of the homepage so that they realise how widespread the issue is. Although it's not Groundspeak's "fault", it would be nice if they tried to fix it! Most importantly, please contact Apple. It's free from landlines in the UK... 0800 1076285 You'll need to explain that you are having this known issue, they have an internal thread about it on their forums, or you could point them at the apple forum thread HERE. It will obviously take time for all the staff on the phones to become aware of the problem, so please be patient but insistent I must say thanks to the contributors to this thread and over on the Apple forum, it's helped to tie everything together to figure out what's going on, lets hope we can sort it!

I have also contacted Groundspeak via the contact link at the bottom of their webpage. It would be good if others could too so that they realise this is a widespread problem. In addition I have been in contact with a senior tech lady at Apple and am awaiting a call back. They agree that it is likely that noreply@geocaching.com has been added to a blocklist and are looking into it.

I've added to the thread over on the Apple forums, but I think we need to try to get in touch with Apple directly (in my experience the forums are mainly user contributed and rarely dealt with by actual Apple people!) I'm doing a bit of research now to see whther I can find someone to contact!

I use iCloud for my cache notifications and they haven't worked since Thursday/Friday-ish. I've done some research and it is definitely a Geocaching.com/iCloud issue. iCloud works for other emails and other email providers work for Geocaching emails. I have found 4 other people affected, all with icloud.com email addresses. The question is, how do we bring this to Groundspeak's attention and should we wait it out or switch email provider?