Neepy

Hi there, I don't have any special symbols in my nickname but I also didn't get the second Email, confirming I got everything right. When I try ist again the Error: You are signed in as Neepy. Also occurs. Opened a help desk ticked, nothing so far. I'm so sad about this :,( Can anybody please help me?

Ich habe es heute von einer Cacherfreundin erfahren. Ganz schrecklich, meine Gedanken und mein Mitgefühl sind bei der Familie des Opfers.